HP LaserJet Enterprise CP4020 Manual

HP Printer LaserJet Enterprise CP4020

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COLOR LASERJET ENTERPRISE CP4020/CP4520

SERIES PRINTER

CP4025n

CP4025dn

CP4525n

CP4525dn

CP4525xh

User Guide

HP Color LaserJet Enterprise CP4020-CP4520

Series Printer

User Guide

Development Company, L.P.

Reproduction, adaptation, or translation

without prior written permission is prohibited,

except as allowed under the copyright laws.

The information contained herein is subject

to change without notice.

The only warranties for HP products and

services are set forth in the express warranty

statements accompanying such products

and services. Nothing herein should be

construed as constituting an additional

warranty. HP shall not be liable for technical

or editorial errors or omissions contained

herein.

Part number: CC489-90901

Edition , 10/20093

Trademark Credits

Adobe®, Acrobat®, and PostScript® are

trademarks of Adobe Systems Incorporated.

Corel® is a trademark or registered

trademark of Corel Corporation or Corel

Corporation Limited.

Intel® Core™ is a trademark of Intel

Corporation in the U.S. and other countries.

Java™ is a US trademark of Sun

Microsystems, Inc.

Microsoft®, Windows®, Windows® XP, and

Windows Vista® are U.S. registered

trademarks of Microsoft Corporation.

PANTONE® is Pantone, Inc's check-

standard trademark for color.

UNIX® is a registered trademark of The Open

Group.

ENERGY STAR and the ENERGY STAR

mark are registered U.S. marks.

Conventions used in this guide

TIP: Tips provide helpful hints or shortcuts.

NOTE: Notes provide important information to explain a concept or to complete a task.

CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the

product.

WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury,

catastrophic loss of data, or extensive damage to the product.

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iv Conventions used in this guide ENWW

Table of contents

1 Product basics

Product comparison ............................................................................................................................. 2

Environmental features ........................................................................................................................ 3

Product features ................................................................................................................................... 4

Product views ....................................................................................................................................... 7

Front view ............................................................................................................................ 7

Back view ............................................................................................................................. 8

Interface ports ...................................................................................................................... 9

Serial number and model number location .......................................................................... 9

Control-panel layout ........................................................................................................................... 10

2 Control panel menus

Control panel menus .......................................................................................................................... 12

Show Me How menu .......................................................................................................... 12

Retrieve job menu .............................................................................................................. 12

Information menu ............................................................................................................... 14

Paper handling menu ......................................................................................................... 15

Manage supplies menu ...................................................................................................... 16

Configure device menu ...................................................................................................... 19

Printing menu .................................................................................................... 19

PCL sub-menu .................................................................................. 21

Print Quality menu ............................................................................................. 23

System setup menu .......................................................................................... 27

I/O menu ........................................................................................................... 32

Resets menu ..................................................................................................... 40

Diagnostics menu .............................................................................................................. 40

Service menu ..................................................................................................................... 42

3 Software for Windows

Supported operating systems for Windows ........................................................................................ 44

Supported printer drivers for Windows ............................................................................................... 45

Select the correct printer driver for Windows ..................................................................................... 46

HP Universal Print Driver (UPD) ........................................................................................ 46

UPD installation modes ..................................................................................... 47

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Priority for print settings ...................................................................................................................... 48

Change printer-driver settings for Windows ....................................................................................... 49

Change the settings for all print jobs until the software program is closed ........................ 49

Change the default settings for all print jobs ...................................................................... 49

Change the product configuration settings ........................................................................ 49

Remove software for Windows ........................................................................................................... 50

Supported utilities for Windows .......................................................................................................... 51

HP Web Jetadmin .............................................................................................................. 51

HP Embedded Web Server ............................................................................................... 51

HP Easy Printer Care ........................................................................................................ 51

Software for other operating systems ................................................................................................. 53

4 Use the product with Mac

Software for Mac ................................................................................................................................ 56

Supported operating systems for Mac ............................................................................... 56

Supported printer drivers for Mac ...................................................................................... 56

Remove software from Mac operating systems ................................................................. 56

Priority for print settings for Mac ........................................................................................ 57

Change printer-driver settings for Mac .............................................................................. 57

Software for Mac computers .............................................................................................. 58

HP Utility for Mac .............................................................................................. 58

Open the HP Printer Utility ............................................................... 58

HP Utility features ............................................................................. 58

Supported utilities for Mac ................................................................................................. 59

HP Embedded Web Server ............................................................................... 59

Print with Mac ..................................................................................................................................... 60

Create and use printing presets with Mac ......................................................................... 60

Resize documents or print on a custom paper size with Mac ............................................ 60

Print a cover page with Mac .............................................................................................. 60

Use watermarks with Mac .................................................................................................. 61

Print multiple pages on one sheet of paper with Mac ........................................................ 61

Print on both sides of the page (duplex printing) with Mac ................................................ 62

Store jobs with Mac ........................................................................................................... 62

Set the color options with Mac ........................................................................................... 63

Use the Services menu with Mac ...................................................................................... 63

5 Connect the product

Supported network operating systems ............................................................................................... 66

Printer sharing disclaimer .................................................................................................. 66

Connect with USB .............................................................................................................................. 67

CD installation .................................................................................................................... 67

Connect to a network ......................................................................................................................... 68

Supported network protocols ............................................................................................. 68

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Install the product on a wired network ............................................................................... 71

Configure the IP address .................................................................................. 71

Install the software ............................................................................................ 72

Configure network settings ................................................................................................ 74

View or change network settings ...................................................................... 74

Set or change the network password ................................................................ 74

Manually configure IPv4 TCP/IP parameters from the control panel ................ 75

Manually configure IPv6 TCP/IP parameters from the control panel ................ 76

Link speed and duplex settings ......................................................................... 77

6 Paper and print media

Understand paper use ........................................................................................................................ 80

Special paper guidelines .................................................................................................... 80

Change the printer driver to match the paper type and size .............................................................. 82

Supported paper sizes ....................................................................................................................... 83

Supported paper types ....................................................................................................................... 85

Tray and bin capacity ......................................................................................................................... 86

Paper orientation for loading trays ..................................................................................................... 87

Paper orientation for loading Tray 1 .................................................................................. 87

Paper orientation for loading Tray 2 or optional Trays 3, 4, and 5 ..................................... 89

Load paper trays ................................................................................................................................ 90

Load Tray 1 ........................................................................................................................ 90

Load Tray 2 and optional Trays 3, 4, and 5 with standard-size paper .............................. 92

Load Tray 2 and optional Trays 3, 4, and 5 with custom-size paper ................................ 93

Load Tray 2 with 10 x 15 cm4 x 6 in size paper ............................................................... 95

Configure trays ................................................................................................................................... 97

Configure a tray when loading paper ................................................................................. 97

Configure a tray to match print job settings ....................................................................... 97

Configure a tray by using the Paper Handling menu ......................................................... 97

Automatic paper sensing (auto-sense mode) .................................................................... 98

Auto-sense settings ........................................................................................... 98

Select the paper by source, type, or size ........................................................................... 98

Source ............................................................................................................... 98

Type and Size ................................................................................................... 98

7 Print tasks

Cancel a print job ............................................................................................................................. 102

Print with Windows ........................................................................................................................... 103

Open the printer driver with Windows .............................................................................. 103

Get help for any printing option with Windows ................................................................. 104

Change the number of print copies with Windows ........................................................... 104

Print colored text as black (grayscale) with Windows ...................................................... 104

Save custom print settings for reuse with Windows ........................................................ 105

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Use a printing shortcut with Windows ............................................................. 105

Create printing shortcuts ................................................................................. 106

Improve print quality with Windows ................................................................................. 109

Select the page size with Windows ................................................................. 109

Select a custom page size with Windows ....................................................... 109

Select the paper type with Windows ............................................................... 109

Select the paper tray with Windows ................................................................ 109

Select the print resolution ................................................................................ 109

Print on preprinted letterhead or forms with Windows ..................................................... 110

Print on special paper, labels, or transparencies ............................................................. 112

Print the first or last page on different paper with Windows ............................................. 115

Scale a document to fit page size .................................................................................... 117

Add a watermark to a document with Windows ............................................................... 119

Print on both sides (duplex) with Windows ...................................................................... 120

Manually print on both sides with Windows .................................................... 120

Automatically print on both sides with Windows ............................................. 121

Create a booklet with Windows ....................................................................................... 123

Print on 10 x 15 cm (4 x 6 in) paper with Windows .......................................................... 124

Print multiple pages per sheet with Windows .................................................................. 125

Select page orientation with Windows ............................................................................. 126

Use job storage features with Windows ........................................................................... 128

Create a stored job with Windows ................................................................... 128

Print a stored job ............................................................................................. 129

Delete a stored job .......................................................................................... 130

Set job storage options with Windows ............................................................ 131

Print one copy for proof before printing all the copies .................... 131

Temporarily store a personal job on the product and print it

later ................................................................................................. 131

Temporarily store a job on the product ........................................... 131

Permanently store a job on the product .......................................... 131

Make a permanently stored job private so that anyone who tries to

print it must provide a PIN .............................................................. 132

Receive notification when someone prints a stored job ................. 132

Set the user name for a stored job ................................................. 132

Specify a name for the stored job ................................................... 132

Set color options with Windows ....................................................................................... 133

Print special jobs with Windows ....................................................................................... 135

Print business graphics or marketing material ................................................ 135

Supported glossy paper .................................................................. 135

Print weatherproof maps and outdoor signs ................................................... 136

Supported tough paper ................................................................... 136

Set the duplex alignment ................................................................................. 137

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8 Color

Adjust color ....................................................................................................................................... 140

Automatic ......................................................................................................................... 140

Print in Grayscale ............................................................................................................ 140

Manual color adjustment .................................................................................................. 141

Manual color options ....................................................................................... 141

Use the HP EasyColor option for Windows ..................................................................... 142

Match colors ..................................................................................................................................... 143

Sample book color matching ........................................................................................... 143

Print color samples .......................................................................................................... 143

PANTONE® color matching ............................................................................................ 144

Advanced color use .......................................................................................................................... 145

HP ColorSphere toner ..................................................................................................... 145

HP ImageREt 3600 .......................................................................................................... 145

Paper selection ................................................................................................................ 145

Color options .................................................................................................................... 145

Standard red-green-blue (sRGB) ..................................................................................... 145

9 Manage and maintain

Print information pages .................................................................................................................... 148

Use the HP Easy Printer Care software ........................................................................................... 149

Open the HP Easy Printer Care software ........................................................................ 149

HP Easy Printer Care software sections .......................................................................... 149

Use the HP Embedded Web Server ................................................................................................. 152

Open the HP Embedded Web Server by using a network connection ............................ 152

Features ........................................................................................................................... 153

Use HP Web Jetadmin software ...................................................................................................... 155

Product security features .................................................................................................................. 156

Security statements ......................................................................................................... 156

IP Security ....................................................................................................... 156

Secure the HP Embedded Web Server ........................................................................... 156

HP Encrypted High Performance Hard Disks .................................................................. 156

Secure stored jobs ........................................................................................................... 157

Lock the control panel menus .......................................................................................... 157

Lock the formatter ............................................................................................................ 158

Economy settings ............................................................................................................................. 159

Optimize speed or energy usage .................................................................................... 159

Powersave modes ........................................................................................................... 159

Disable or enable sleep mode ......................................................................... 159

Set sleep delay ................................................................................................ 160

Wake time ....................................................................................................... 160

Set the real-time clock .................................................................... 160

Set the wake time ........................................................................... 161

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Manage supplies and accessories ................................................................................................... 162

Print when a cartridge reaches estimated end of life ....................................................... 162

Manage print cartridges ................................................................................................... 162

Print-cartridge storage ..................................................................................... 162

HP policy on non-HP print cartridges .............................................................. 162

HP fraud hotline and Web site ........................................................................ 162

Recycle supplies ............................................................................................. 163

Cartridge memory tag ..................................................................................... 163

Replacement instructions ................................................................................................................. 164

Replace print cartridges ................................................................................................... 164

Replace the toner collection unit ...................................................................................... 167

Install memory DIMMs ..................................................................................................... 169

Enable memory ............................................................................................... 172

Check DIMM installation ................................................................................. 173

Memory allocation .......................................................................................... 173

Install external I/O cards .................................................................................................. 174

Clean the product ............................................................................................................................. 176

Clean the paper path ....................................................................................................... 176

Product updates ............................................................................................................................... 177

10 Solve problems

Solve general problems .................................................................................................................... 180

Troubleshooting checklist ................................................................................................ 180

Factors that affect product performance .......................................................................... 181

Restore factory settings .................................................................................................................... 182

Interpret control-panel messages ..................................................................................................... 183

Control-panel message types .......................................................................................... 183

Control-panel messages .................................................................................................. 183

Clear jams ........................................................................................................................................ 206

Common causes of jams ................................................................................................. 206

Jam locations ................................................................................................................... 207

Clear jams in the right door .............................................................................................. 209

Clear jams in the output bin area ..................................................................................... 212

Clear jams in Tray 1 ......................................................................................................... 213

Clear jams in Tray 2 or optional Trays 3, 4, or 5 .............................................................. 215

Clear jams in the lower right door (Tray 3, 4, or 5) .......................................................... 216

Change jam recovery ....................................................................................................... 217

Solve paper-handling problems ........................................................................................................ 218

Product feeds multiple sheets .......................................................................................... 218

Product feeds incorrect page size ................................................................................... 218

Product pulls from incorrect tray ...................................................................................... 219

Paper does not feed automatically .................................................................................. 219

Paper does not feed from Tray 2, 3, 4, or 5 ..................................................................... 220

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Transparencies or glossy paper will not feed .................................................................. 220

Envelopes jam or will not feed in the product .................................................................. 221

Output is curled or wrinkled ............................................................................................. 221

Product does not duplex or duplexes incorrectly ............................................................. 222

Solve image-quality problems .......................................................................................................... 223

Example print quality problems ........................................................................................ 223

Repetitive defects ruler .................................................................................................... 224

Optimize and improve image quality ................................................................................ 225

Internal print-quality-test pages ....................................................................... 225

Manage and configure printer drivers ............................................................ 225

Calibrate the product ....................................................................................... 225

Set the image registration ............................................................................... 226

Solve performance problems ........................................................................................................... 227

Solve connectivity problems ............................................................................................................ 228

Solve direct-connect problems ........................................................................................ 228

Solve network problems .................................................................................................. 228

Product software problems ............................................................................................................... 229

Solve common Windows problems ................................................................................................. 230

Solve common Mac problems .......................................................................................................... 231

Appendix A Supplies and accessories

Order parts, accessories, and supplies ............................................................................................ 236

Part numbers .................................................................................................................................... 237

Accessories ..................................................................................................................... 237

Print cartridges and toner collection unit .......................................................................... 237

Memory ............................................................................................................................ 237

Cables and interfaces ...................................................................................................... 238

Maintenance kits .............................................................................................................. 238

Appendix B Service and support

Hewlett-Packard limited warranty statement .................................................................................... 240

HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ................ 241

Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement ......................... 242

End User License Agreement .......................................................................................................... 243

Customer self-repair warranty service .............................................................................................. 245

Customer support ............................................................................................................................. 246

Appendix C Product specifications

Physical specifications ..................................................................................................................... 248

Power consumption, electrical specifications, and acoustic emissions ............................................ 248

Environmental specifications ............................................................................................................ 248

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Appendix D Regulatory information

FCC regulations ............................................................................................................................... 250

Environmental product stewardship program ................................................................................... 251

Protecting the environment .............................................................................................. 251

Ozone production ............................................................................................................ 251

Power consumption ......................................................................................................... 251

Paper use ........................................................................................................................ 251

Plastics ............................................................................................................................ 251

HP LaserJet print supplies ............................................................................................... 251

Return and recycling instructions ..................................................................................... 252

United States and Puerto Rico ........................................................................ 252

Multiple returns (more than one cartridge) ..................................... 252

Single returns ................................................................................. 252

Shipping .......................................................................................... 252

Non-U.S. returns ............................................................................................. 252

Paper ............................................................................................................................... 252

Material restrictions .......................................................................................................... 253

Disposal of waste equipment by users in private households in the European Union .... 253

Chemical substances ....................................................................................................... 253

Material Safety Data Sheet (MSDS) ................................................................................ 254

For more information ....................................................................................................... 254

Declaration of Conformity ................................................................................................................. 255

Safety statements ............................................................................................................................. 256

Laser safety ..................................................................................................................... 256

Canadian DOC regulations .............................................................................................. 256

VCCI statement (Japan) .................................................................................................. 256

Power cord instructions ................................................................................................... 256

Power cord statement (Japan) ......................................................................................... 256

EMC statement (China) ................................................................................................... 257

EMC statement (Korea) ................................................................................................... 257

EMI statement (Taiwan) ................................................................................................... 257

Laser statement for Finland ............................................................................................. 257

Substances Table (China) ............................................................................................... 258

Index ................................................................................................................................................................. 259

xii ENWW