Avaya Deskphone 9650 Manual
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IP Telephony
Contact Centers
Mobility
Services
Bedienungsanleitung
Operating instructions
Manual de manejo
Notice d’utilisation
Istruzioni d’uso
Gebruiksaanwijzing
Avaya IP Deskphones
9620/9620L, 9630, 9640, 9650/
9650C connected to Integral Enterprise
User Manual
Version 1.1 - 022010
from Software T.15xSp3.bin
2
Contents
Contents
Contents ....................................................................................................................2
Familiarizing yourself with your telephone
Important information ................................................................................................9
Which systems can you connect your telephone to? ..........................................9
Declaration of conformity .....................................................................................9
License information .............................................................................................9
Tips on phone location ......................................................................................11
Repairs ..............................................................................................................11
Notes on description of the operating steps ......................................................11
Additional functions ...........................................................................................11
User manual in other languages .......................................................................11
Always dispose of old equipment correctly – keep our environment tidy ..........12
Your Avaya IP telephone at a glance ......................................................................13
All the keys at a glance ...........................................................................................15
Getting to know your telephone
The display helps you .............................................................................................18
Basic rules of operation ...........................................................................................19
Selecting functions in the menu ........................................................................19
Canceling or exiting an action ...........................................................................19
What does the idle display show? .....................................................................20
Softkeys .............................................................................................................20
Function keys (9650/9650C) .............................................................................21
Functions in several levels (9630–50) ...............................................................21
Entering text ......................................................................................................22
... telephoning made easy .......................................................................................24
Initial operation of your telephone ...........................................................................25
Connecting the telephone .................................................................................25
If no gatekeeper is found on automatic search run ...........................................25
Selecting the gatekeeper when logging in .........................................................27
Telephoning as usual
Making a call ...........................................................................................................29
Making a call within your system .......................................................................29
Making a call outside of your system .................................................................29
Making a call with a destination key ..................................................................30
Automatic callback ............................................................................................30
Delete automatic callback .................................................................................30
Callback request ................................................................................................31
Deleting a callback request ...............................................................................31
Repeatedly dialing a number* ...........................................................................32
Deactivating phone number and charge display ...............................................32
3
Contents
Reactivating phone number and charge display ............................................... 32
Cutting in on another call* ................................................................................. 33
Ending cut-in* ................................................................................................... 33
Making calls remotely via the system* .............................................................. 34
Answering calls ...................................................................................................... 35
When you are called ......................................................................................... 35
When another telephone receives a call (pick-up call) ..................................... 36
Putting a call on hold ........................................................................................ 36
Making calls without the handset ........................................................................... 37
Hearing the caller through the speaker (monitoring) ........................................ 37
Making a call with the handset on-hook (handsfree) ........................................ 37
Continuing a call handsfree with the handset off-hook ..................................... 38
Handsfree – continuing the call with the handset ............................................. 38
Handsfree – ending the call .............................................................................. 38
Making several connections ................................................................................... 39
Forwarding additional callers ............................................................................ 39
Answering an additional call (second call) ........................................................ 40
Consultation during a call (refer-back) .............................................................. 40
Speaking to parties alternately ......................................................................... 41
Forwarding additional callers ............................................................................ 41
Three-way conference ...................................................................................... 42
Multiple conference* ......................................................................................... 45
Diverting calls ......................................................................................................... 52
Diverting all calls for your telephone ................................................................. 52
Diverting calls if your line is busy* .................................................................... 53
Diverting internal calls after a certain amount of time* ..................................... 53
Diverting external calls after a certain amount of time* .................................... 53
Setting up and activating the double call destination* ...................................... 54
Disabling call diversion ..................................................................................... 54
Changing call diversion remotely* .................................................................... 55
Automatic call diversion .................................................................................... 56
Answering calls elsewhere (follow-me)* ................................................................. 59
Preparing follow me on your own telephone ..................................................... 59
Activating follow me at a different telephone .................................................... 59
Deactivating follow me on your own telephone ................................................ 59
Deactivating follow me at a different telephone ................................................ 60
Making calls with ease
Editing the call log .................................................................................................. 62
Symbols in the call log ...................................................................................... 62
Filtering call log displays: Redial, call list, completed calls ............................... 63
Dialing an entry from the call log ...................................................................... 63
4
Contents
Deleting an entry ...............................................................................................64
Deleting all entries .............................................................................................64
Adding an entry to the phone book ...................................................................64
Viewing audio data ............................................................................................65
Editing a redial list (call log – outgoing) ...................................................................66
Open Redial list .................................................................................................66
Editing a call list (call log – missed) ........................................................................67
Open call list ......................................................................................................67
Function list .............................................................................................................68
Switching between the function list and the telephone status
(standard display) ..............................................................................................68
Entering a function in the function list ................................................................68
Entering a function in the function list ................................................................69
Deleting functions or destinations from the function list ....................................70
Using the phone book .............................................................................................71
Creating a new entry in the phone book ............................................................71
Dialing an entry from the phone book ...............................................................72
Editing entries in the phone book ......................................................................72
Deleting an entry ...............................................................................................73
Dialing an entry from the main phone book* .....................................................73
Saving an entry from the main phone directory in the local
phone directory* ................................................................................................74
Saving an entry from the central phone book to a destination* .........................74
Requesting messages .............................................................................................75
Diverting calls to voicemail ................................................................................75
Listening to voice messages* ............................................................................75
Deactivating call diversion to voicemail .............................................................76
Deleting a message* .........................................................................................76
Deleting all messages* ......................................................................................76
Viewing charges ......................................................................................................77
Viewing the charge display ................................................................................77
Deleting call charges .........................................................................................77
Switching the charge display to units ................................................................78
Recording charges for private calls and projects* .............................................78
Set reminders (appointments) .................................................................................79
Entering a new appointment ..............................................................................79
Viewing appointments .......................................................................................80
Appointment message .......................................................................................80
Deactivating appointments ................................................................................81
Deleting appointments .......................................................................................81
Locking the telephone .............................................................................................82
5
Contents
Changing the PIN (Personal Identification Number) ......................................... 82
Locking the telephone ....................................................................................... 83
Unlocking the telephone ................................................................................... 83
Automatic locking .............................................................................................. 84
Lock at .............................................................................................................. 85
Telephoning with partners*
Setting up partner names ....................................................................................... 87
Information about partners on the display .............................................................. 89
Information about partners on function keys (9650/9650C) ................................... 90
Calling a partner ..................................................................................................... 91
Answering a call for a partner ................................................................................. 92
Assigning partners to another key .......................................................................... 93
Hiding partner keys ................................................................................................ 94
Activating partner beep .......................................................................................... 95
Assigning partners on the Button Module* ............................................................. 97
Partner diversion .................................................................................................... 98
Diverting calls to a partner ................................................................................ 98
Diverting partner calls to your telephone .......................................................... 99
Diverting calls from one partner to another ..................................................... 100
Extended partner diversion ............................................................................. 101
Setting the deputy key .................................................................................... 103
Extending a partner group* .................................................................................. 105
Reducing a partner group* ................................................................................... 106
Restricting partner signaling* ................................................................................ 107
Assigning a line as the executive line ................................................................... 108
Setting up a connection for partners .................................................................... 109
Filtering ................................................................................................................. 110
Secretary ........................................................................................................ 111
Executive line .................................................................................................. 111
Customizing your telephone
Do not disturb ....................................................................................................... 113
Assigning functions/numbers to keys ................................................................... 114
Assigning functions to keys ............................................................................ 114
Creating a destination key .............................................................................. 115
Destination key from phone book ................................................................... 116
Changing an existing destination .................................................................... 117
Clearing key assignments ............................................................................... 118
Display key assignment .................................................................................. 119
Functions keys with LED (9650/9650C) ......................................................... 119
Setting up macro functions ................................................................................... 120
6
Contents
Setting up a macro (call diversion and pick-up) ...............................................120
Partner diversion macro ..................................................................................121
Macro-enhanced partner diversion ..................................................................123
Coming/going macro .......................................................................................124
Anonymous call* ...................................................................................................125
Deactivating second call .......................................................................................126
Deactivating direct dialing .....................................................................................127
Deactivating Automatic tone dialing (DTMF) .........................................................128
Changing the DTMF pulse duration ......................................................................129
Change DTMF duration .........................................................................................130
Time zones ............................................................................................................131
Private User Mobility* ............................................................................................132
Logging on to the telephone ............................................................................132
Logging out from the telephone .......................................................................133
Saving emergency numbers .................................................................................134
Setting up own name ............................................................................................135
Relocating with the telephone* ..............................................................................136
Saving personal data ............................................................................................137
Carrying out immediate central data saving* ...................................................137
Blocking central data saving ............................................................................138
Setting up VIP functions* ......................................................................................139
Using the executive telephone as a two-way intercom system
to the secretary ................................................................................................139
Announcements from the executive telephone ...............................................142
Using the VIP functions ...................................................................................145
Activating Handsfree Answer Back* ......................................................................146
Audio, contrast and language settings ..................................................................147
Audio settings ..................................................................................................147
Select ringer melody ........................................................................................148
Set receiver sound ..........................................................................................149
Setting contrast and brightness .......................................................................150
Selecting the language for the display ............................................................151
Displaying the function list in the idle display ..................................................152
Activating function keys in idle status (only 9630, 9640) .................................153
Activating CSTA Answer Call* ..............................................................................154
Leaving a hunt group* ...........................................................................................155
Logging in to automatic call distribution* ...............................................................156
Viewing/modifying user data .................................................................................157
Log out user ....................................................................................................157
Changing the PIN ............................................................................................158
Deleting your PIN ............................................................................................159
7
Contents
Viewing/changing IP settings ............................................................................... 160
Viewing your IP settings ................................................................................. 160
Send ping ........................................................................................................ 161
Barring the telephone from access via the browser ........................................ 162
Registering a CTI application* ........................................................................ 163
Setting 802.1X registration data* .................................................................... 164
Saving user data* ........................................................................................... 166
Load user data ................................................................................................ 167
Recognition of partial numbers ............................................................................. 168
Creating new partial number entries ............................................................... 169
Editing partial number entries ......................................................................... 170
Deleting partial number entries ....................................................................... 171
Customizing the call list* ....................................................................................... 172
Add-on equipment*
Button module* ..................................................................................................... 174
Display keys with partner function .................................................................. 175
Display keys as destination keys .................................................................... 175
Display keys as function keys ......................................................................... 176
Headset ................................................................................................................ 177
Operating corded headsets ............................................................................ 177
Operating cordless headsets .......................................................................... 178
Setting the CTI application ................................................................................... 179
Consulting the manual as required
Function keys ....................................................................................................... 181
Information in the idle display ............................................................................... 184
Ringing and handset tones ................................................................................... 186
Tones for internal and external calls ............................................................... 186
Tones in the handset ...................................................................................... 186
Call melodies .................................................................................................. 187
Menu overview ..................................................................................................... 188
Call diversion .................................................................................................. 188
Appointments .................................................................................................. 189
Charges .......................................................................................................... 189
Lock ................................................................................................................ 190
Time zones ..................................................................................................... 190
Settings ........................................................................................................... 190
Troubleshooting .................................................................................................... 193
Index ..................................................................................................................... 195
8
Familiarizing yourself with your telephone
Familiarizing yourself with your telephone
Familiarizing yourself with your telephone
Important information ............................................................................................9
Your Avaya IP telephone at a glance ..................................................................13
All the keys at a glance .......................................................................................15
9
Familiarizing yourself with your telephone
Important information
Important information
Which systems can you connect your telephone to?
This telephone is intended solely for connecting to Avaya communication servers.
Declaration of conformity
We, Avaya GmbH & Co.KG, declare that the telephones Avaya IP Deskphone 9620/
9620L, Avaya IP Deskphone 9630, Avaya IP Deskphone 9640 and Avaya IP
Deskphone 9650/9650C as well as the Avaya IP Deskphone SMB24 Button Module
comply with the fundamental requirements and other relevant provisions of Directive
1999/5/EU (Radio and Telecommunications Terminal Equipment, R&TTE).
These telephones are intended for connection to Ethernet/LAN interfaces of
IP-capable Avaya telecommunications systems and fulfill the basic requirements of
Directive 1999/5/EU (R&TTE).
The Avaya IP Deskphone SMB24 Button Modules are only intended for use with the
above-mentioned telephones.
The design of these telephones makes them unsuitable for direct operation on
interfaces of public telecommunications networks. Avaya cannot guarantee
successful operation of the IP telephones in LAN or Intranet environments in which
no Avaya telecommunications system is present.
If any problems should occur during operation, please initially contact your specialist
dealer or your system administrator.
The complete declaration of conformity can be requested at the following Internet
address: www.avaya.de/gcm/emea/de/includedcontent/conformity.htm or look for
"declaration of conformity" in the index.
License information
License
By USING OR INSTALLING THE PRODUCT, the end user accepts the GENERAL
LICENSE TERMS AND CONDITIONS, which can be accessed ON THE AVAYA
WEBSITE AT
support.avaya.com/LicenseInfo/
("GENERAL LICENSE TERMS AND CONDITIONS")
If you do not wish to comply with these license terms and conditions, you can return
the product within ten (10) days after receipt for a refund of the purchase price. THE
FOLLOWING LICENSE TERMS AND CONDITIONS REGARDING THE
PRODUCT APPLY IN ADDITION TO THE GENERAL TERMS AND CONDITIONS.
10
Familiarizing yourself with your telephone
Important information
Avaya is granting the end user a license within the scope of the license types
described below. The permitted number of licenses and activity units for which the
license is being granted is one (1), unless a different number of licenses or activity
units is stipulated in the documentation or in other materials available to the end
user. "Assigned computer" means one single, autonomous computer. A "server" is
an assigned computer that acts as a central computer for a software application
which can be accessed from several computers. "Software" signifies computer
programs in machine-readable format (object code) for which an original license
exists on the part of and that are utilized by the end user either as autonomous
products or in the form of a pre-installation in the hardware. "Hardware" signifies
standard hardware products that were originally sold by Avaya and are utilized by
the end user.
License type(s):
A license assigned to a system/systems (DS). The end user may only install and
use the software on an assigned computer, unless a different number of allocated
computers is stipulated in the documentation or in other materials available to the
end user. Avaya is authorized to require identification of the assigned computer(s)
by means of indication of the type, the serial number, the key for the feature, the
location or other specific description and is also authorized to require that the end
user provides these by means of electronic media that were specially designed by
Avaya for this purpose.
Third-party components
Certain software programs or parts thereof that are contained in the product can
contain software that was sold as a result of third-party agreements("third-party
components"). These agreements can contain provisions that expand or limit the
rights of use of certain parts of this product ("third-party provisions"). For information
regarding the identification of third-party components or provisions that are
applicable to third parties, visit the Avaya website at:
support.avaya.com/ThirdPartyLicense/
11
Familiarizing yourself with your telephone
Important information
Tips on phone location
Place the telephone on a non-slip surface, especially if the furniture is new or has
recently been cleaned or polished. Varnishes or cleaning agents may contain
substances which soften the base parts of your telephone, and softened bases can
leave undesirable marks on furniture. Avaya cannot assume liability for damage of
this kind.
Repairs
The equipment may only be opened or repaired by a qualified technician. Do not
open the telephone yourself. Doing so could damage the unit and cause it to
malfunction.
Notes on description of the operating steps
All the procedures described in this user manual assume a standard assignment of
the function keys.
If you reassign function keys, please bear in mind that this may change the
operating procedures.
Additional functions
Functions marked by an asterisk (*) are not supplied as standard with your
telephone.
Other functions may be blocked or, depending on the system software, unavailable.
If you wish to use one of these functions, please contact your system administrator.
User manual in other languages
Would you prefer to read these operating instructions in a different language? Go to
the Avaya support page at support.avaya.com where you can access our document
database. Look there to find out whether the language version you want is available
for download.
12
Familiarizing yourself with your telephone
Important information
Always dispose of old equipment correctly – keep our environment tidy
Old electrical and electronic equipment marked with this symbol can
contain substances hazardous to human beings and the environment.
Never dispose of these items together with unsorted municipal waste
(household waste). In order to protect the environment, public collection
points have been set up to ensure the correct disposal of old electrical
and electronic equipment marked with this symbol.
To reduce the risk of these substances being released into the
environment and to reduce the burden on natural resources, it is also
possible to participate in Avaya's used equipment return system. This
system ensures the correct recycling of old equipment as well as the
reuse of individual components.
13
Familiarizing yourself with your telephone
Your Avaya IP telephone at a glance
Your Avaya IP telephone at a glance
123
4
6
7
11
12
14
15 16
17
13
18
19
20
21
5
24
22411
22399
9620/
9620L
12
3
4
6
7
11
12
14
15 16
17
13
18
19
20
21
5
22
24
8
22399
22567
22411
9630/
9640
14
Familiarizing yourself with your telephone
Your Avaya IP telephone at a glance
1 USB port (rear of the casing) 13 OK key
2 Message indicator 14 PHONE
3 Call list entry 15 PHONE BOOK (CONTACTS)
4 Information line 16 CALL LOG
5 Display keys or LEDs (9620/9620L)
next to menu items
17 Avaya MENU
6 Assignment of softkeys 18 VOLUME
7 Softkeys 19 HEADSET
8 Switch level functions 20 MUTE
9 Function key functions 21 LOUDSPEAKER (SPEAKER)
10 Function keys 22 CALL DIVERSION (FORWARD)
11 MESSAGE 23 Scroll bar
12 Navigation keys 24 Key block
123
4
6
7
11
12
14
15
10
13
18
16
20
21
5
24
8
9
17 19
23 30777
30765
9650/
9650C
15
Familiarizing yourself with your telephone
All the keys at a glance
All the keys at a glance
... Number keys with letters: To dial phone numbers and vanity
numbers.
Star and pound keys: For special functions.
"Up arrow" and "down arrow": Move the cursor up or down.
Depicted this way in the processes.
+/- (VOLUME): Increases or reduces the volume, contrast or
brightness.
Depicted this way in the processes.
"Right arrow" and "left arrow": Toggles between menus or moves the
cursor during text entry.
Used this way in the processes.
OK: Shortcut key for executing the current standard function (marked display
line). For example, when a call log entry is selected you can select the number with
the OK key.
Switch level (9630/9640/9650): Switches the active level of the softkeys or
function keys. When this key's LED is flashing rapidly it means that a partner is
being called who has been assigned to a softkey or function key (also at a
non-displayed level).
Display keys(9630/9640/9650): Accesses the displayed function in
the menu item located next to it. Display keys can also be illuminated and flash at
varying speeds.
16
Familiarizing yourself with your telephone
All the keys at a glance
MESSAGE: Connects you to your voicemail.
PHONE: For displaying and managing your calls.
Return to idle display from a menu.
CALL DIVERSION (FORWARD): Opens the call diversion menu.
MENU: For configuring options and settings, accessing the browser,
logging of and displaying network information.
PHONE BOOK (CONTACTS): Shows the entries in you phone book.
CALL LOG : Displays a list of your incoming, outgoing and missed calls.
LOUDSPEAKER (SPEAKER): Activates the loudspeaker or the handsfree
equipment.
HEADSET: Activates a connected headset.
MUTE: Turns off your microphone during a call.
Softkeys: Keys with alternating functions. The function is displayed
above every key in white lettering on a black background.
Each telephone has four softkeys.
Function keys with LED (only 9650/9650C): Functions, call numbers and
partners that are assigned to these keys can be accessed with one touch of a key.
The function is shown on the display above each key.
17
Getting to know your telephone
Getting to know your telephone
Getting to know your telephone
The display helps you ........................................................................................ 18
Basic rules of operation ..................................................................................... 19
... telephoning made easy .................................................................................. 24
Initial operation of your telephone ...................................................................... 25
18
Getting to know your telephone
The display helps you
The display helps you
The displays guide you step-by-step phone operation. The display gives you a lot of
information, e.g. about your current call.
The phone number of all external callers appears in the display, assuming they have
not disabled number ID display. This allows you to see who is calling. If your phone
book already contains the name and phone number of the caller, their name will
displayed when they call.
All softkeys, functions and display keys can have various functions. You can see the
current function of each key on the display.
19
Getting to know your telephone
Basic rules of operation
Basic rules of operation
The following pages provide a short description of the basic operating rules for your
telephone:
Selecting functions in the menu
Press the MENU key.
Or Scroll to the desired menu item. When you reach the end of the list,
pressing takes you back to the first menu item. Pressing at the beginning
of the list takes you to the last item in the list.
Confirm selection. The selected function is displayed. A submenu also appears
in many cases. You can scroll through the submenu the same way as in the menu.
If you press the MENU key during a call or when the receiver has been lifted, you can
view information about the IP settings and also implement settings yourself.
Speed dial with display keys
For 9630–50 telephones you can directly select the functions in the menu items by
pressing a key:
Press the display key. The function that is displayed in the adjoining
menu item is selected.
Scroll bar
Not all menu entries can be displayed at the same time in very large menus. In this
case the scroll bar on the left edge of the display shows you where you are in the
menu.
Canceling or exiting an action
If you have made a mistake in an entry or a setting in the menu:
Press the "Cancel" key to cancel the action. Unsaved changes will be
discarded.
Press the "Back" key to cancel the action. You then move up one menu level
or go to the idle display.
20
Getting to know your telephone
Basic rules of operation
What does the idle display show?
The idle display shows:
•A symbol indicating missed calls, if applicable
•Name or phone number
•Day, date, time
•The active level of the function keys (965/9650C) or softkeys (9620/
9620L-40)
•Additional information on the status of your telephone, e.g. "Second call on"
•You can also configure the phone to display the function list when the phone is
idle (
↑
68).
•Press the PHONE key to place the phone in idle mode.
Softkeys
The four Softkeys ( – 9620/9620L, 9630, 9640; – 9650/9650C) have
alternating functions. These functions depend on the current status of the
telephone. The current function of each key is displayed directly above it in a lower
display line as text or as a symbol. It is written in white lettering on a black
background.
Status messages
Functions
Information line
Aux 4Aux 3Aux 2Aux 1
Aux 8Aux 6
Aux 5
Wagner Fr 26 .12 . 07 15 : 30
Phone Telephone status
Partner 1
Anonymous call...
Second call on...
Partner 7
CallFwd Redial
Functions
Function keys
Softkeys
Meaning of softkeys
Switch level
Aux 4Aux 3Aux 2Aux 1
Aux 8Aux 6
Aux 5
Partner1
Partner7
CallFwdRedial
21
Getting to know your telephone
Basic rules of operation
In the illustration above, the second black softkey is being used to select the "Call
forwarding" function.
The "More" softkey is provided if the four softkeys are not sufficient for displaying all
possible functions. Use this key to switch to additional new functions.
Function keys (9650/9650C)
The 9650/9650C phone has eight function keys with an LED ( ). The current
function of each key is displayed directly above the keys in both lower display lines
as text or as a symbol.
In the illustration on the previous page, "Partner1" is being selected with the first
light-colored function key. The lower third function key is selecting "Partner7".
Functions in several levels (9630–50)
In addition to the softkeys, other functions can be displayed in display 8 (9650/
9650C) or 4 (9630, 9640). These functions can be accessed by pressing the
function keys (9650/9650C) or softkeys (9630, 9640).
In the 9650/9650C you can assign functions to up to seven levels; in the 9630 and
9640 you can assign up to five levels.
Press the "Switch level" key to switch to the next level. The display switches to
the functions of this level.
The information line shows the level in which you currently are. Level 3 of the
function keys is active in the following illustration. After a certain amount of time
level 1 is displayed again.
If you have the authorization you can assign the desired functions to the function
keys yourself.
9630, 9640: After the last level the system switches back to the softkey
assignment (lower display line). When you press the Long switch level key, the
system will immediately switch to the softkey assignment.
After a certain amount of time the system automatically switches to the softkey
assignment. You can change this automatic process (
↑
153).
Wagner Fr. 26 .12 . 07 15 : 30
Phone Telephone status
3
22
Getting to know your telephone
Basic rules of operation
Entering text
In phone book entries, the first letter of a word is automatically capitalized.
You enter the desired text using the number keys with letters.
Using the following table, you can see how many times you have to press the
relevant key to get the desired character:
Example: You want to enter the name "Böhm":
Press number key "2" twice: B
Press number key "6" six times: ö
Press number key "4" twice: h
Press number key "6" once: m
Key 1 2 3 4 5 6 7 8 9 10 11
1 ? ! . , 1 ; : " ´ ¿ ¡
2 A
a
B
b
C
c
2
2
Ä
ä
Á
á
Â
â
À
‘
Å
å
Ç
ç
3 D
d
E
e
F
f
3
3
É
é
Ê
ê
È
è
Ë
ë
4 G
g
H
h
I
i
4
4
Ğ
ğ
Í
í
Î
î
Ì
ì
Ï
ï
Ý
ý
5 J
j
K
k
L
l
5
5
6 M
m
N
n
O
o
6
8
Ñ
ñ
Ö
ö
Ó
ó
Ô
ô
Ò
ò
7 P
p
Q
q
R
r
S
s
7
7
\
ş
Ş
ß
ß
8 T
t
U
u
V
v
8
8
Ü
ü
Ú
ú
Û
û
Ù
ù
9 W
w
X
x
Y
y
Z
z
9
9
0 Empty 0 @ & % € $ § _
* * + - = ( ) / \ < > #
#
Upper/
lower
23
Getting to know your telephone
Basic rules of operation
General key controls
•Deleting characters with the "Back" softkey:
If the cursor is to the right of the text entered, the "Bksp" key has a backspace
function (the characters entered are deleted from right to left).
•If the cursor is in the middle of the text, characters are entered in front of the
cursor position.
•In phone book entries, the first letter of a word is automatically capitalized. You
can use the "#" key to switch between upper and lower case within a word.
24
Getting to know your telephone
... telephoning made easy
... telephoning made easy
You can configure the following settings immediately or during your first telephone
calls:
•Adjust the volume (
↑
147) of the ring, the handset and the handsfree settings to
your environment.
•Adjust the contrast or the brightness of the display to the lighting conditions
where you are (
↑
150).
•Select the language (
↑
151) in which you want all displays to appear. The
standard available languages are English, French and German. French, Italian,
Dutch, Slovenian, Polish, Czech, Russian and Turkish can be downloaded.
•Save frequently used numbers in your phone book (
↑
71).
25
Getting to know your telephone
Initial operation of your telephone
Initial operation of your telephone
Connecting the telephone
After connection to the power supply and to the LAN (Local Area Network) a search
run for a gatekeeper (responsible for access rights) is automatically started in the
telephone. Usually a gatekeeper is found, and you can then make a call right away.
However, it will not yet be possible to take calls. To do this you first have to enter
your number and PIN in the "User administration" menu (see Entering your own
number and PIN (
↑
26)).
•From the time it is commissioned, the IP phone checks repeatedly whether
there is another device in the network with the same IP address which is
therefore interfering with network access. This is indicated in the status line
and the information line with IP address conflict. If this is the case, the
phone is not functional. Your system administrator must resolve the error in the
network.
•Instead of the standard gatekeeper, you can select a different gatekeeper when
logging in (
↑
27).
If no gatekeeper is found on automatic search run
The automatic search for a gatekeeper yields no result. The display of your
telephone has been displaying the message "....Searching network...." for some
time. However, you now have the option of selecting a gatekeeper from the
gatekeeper list, if entries are available there:
Scroll to the Gatekeeper list menu item.
Confirm selection.
Select a gatekeeper, e.g. GKxyz 123.456.000.123.
Confirm selection. The search for the specified gatekeeper is now started.
After at most 10 seconds, a message appears in the display if the login has been
successful.
26
Getting to know your telephone
Initial operation of your telephone
Entering your own phone number and PIN
Scroll to the Log in new user status message.
Confirm selection.
... Enter extension number.
Scroll to the SecPIN PIN or menu item.
... Enter the PIN.
Confirm selection. The display then shows the message "Secure logon
complete" or "Logon complete." From now on you can also be reached under the
number (extension number) that you have entered.
•For unencrypted communication the default setting for the PIN is 0000 (if user
is asked for a PIN).
•For secure encrypted communication your system administrator will tell you the
default setting for the PIN (if user is asked for a SecPIN).
•After the first time you log on to secure communication, an information
message will ask you to change your PIN. It is advisable to change your PIN
right away so that no one who knows your default PIN can log on to another
phone using this phone number.
•You can only ever be reached on one telephone under your number (extension
number).
So if you log on to a second telephone with PIN and extension number, you
can then be reached there under your number (extension number) but no
longer on the first telephone.
27
Getting to know your telephone
Initial operation of your telephone
Selecting the gatekeeper when logging in
You can select a gatekeeper other than the standard gatekeeper when you log in.
This requires your system administrator to have compiled a list of gatekeepers.
The phone shows the logon display.
Scroll to status message Gatekeeper list.
Confirm selection.
Scroll to the desired gatekeeper, e.g. GK 2.
Confirm selection.
Now enter your own number and PIN (
↑
26) as usual.
28
Telephoning as usual
Telephoning as usual
Telephoning as usual
Making a call .......................................................................................................29
Answering calls ...................................................................................................35
Making calls without the handset ........................................................................37
Making several connections ...............................................................................39
Diverting calls .....................................................................................................52
Answering calls elsewhere (follow-me)* .............................................................59
29
Telephoning as usual
Making a call
Making a call
You can telephone as usual inside and outside of your system.
Internal: Dial the desired extension number directly.
External: Depending on the system, first dial the external line code, e.g. "0".
You can call the last ten numbers dialed again (redial (
↑
66)) and select frequently
used numbers using the destination keys.
You can have calls returned automatically within your telephone system when a
busy line is free again.
You can also switch off phone number and charge displays.
You can cut in on another call within your system if you have something urgent to
tell one of the subscribers.
Making a call within your system
In the idle display:
... Enter the desired number.
Lift the handset.
•Of course you can pick up the handset first and then dial the number. However,
in this case you cannot correct an input error.
•If you do not want the other person to hear what you are saying, press the
Mute function key. The opposite party will be able to hear you again after you
press this key again.
Making a call outside of your system
In the idle display:
Enter external line code, e.g. "0".
... Enter the desired number.
Lift the handset.
30
Telephoning as usual
Making a call
Making a call with a destination key
Press the destination key for the desired subscriber.
Lift the handset.
•Instructions for assigning a number to a destination key can be found in the
chapter Assigning functions/numbers to keys (
↑
114).
Automatic callback
The internal number you dialed is free or busy:
Scroll to the Automatic callback menu item.
Confirm selection.
Replace the handset. Your telephone rings as soon as the other line is free.
Lift the handset. The other line is called automatically via the communication
server.
Delete automatic callback
In the idle display:
Scroll to the Callback enabled status message.
Confirm selection.
Press the "Delete" softkey.
31
Telephoning as usual
Making a call
Callback request
Callback request allows you to enter an explicit callback request in the subscriber's
Call list (
↑
67) when their phone is free or busy. The callback request is also entered
in your Redial list (
↑
66).
Dialed subscriber is free or busy:
Scroll to the Callback request menu item.
Confirm selection.
Replace the handset.
Deleting a callback request
You can delete a callback request initiated by you in the redial list. This deletes the
callback request from the call list of the desired subscriber.
Press the "Redial" softkey.
Scroll to the desired entry.
Press the "Delete" softkey. A prompt is displayed.
Press the "Delete" softkey again to confirm.
32
Telephoning as usual
Making a call
Repeatedly dialing a number*
The connection dialed is busy.
Scroll to the Automatic redial menu item.
Confirm selection.
Replace the handset. Dialing is repeated up to nine times at intervals of
30 seconds. If you press any key or lift the handset, automatic redial will stop.
• Automatic redial is stopped if you press any key or pick up the handset to
perform some operation. After you have performed this operation, you will be
asked whether you want automatic redialing to resume.
• Automatic redialing is canceled when a call is accepted. No prompt will follow.
Deactivating phone number and charge display
During a call:
Press the "Display" softkey.
Your caller's name and number will no longer be displayed. The number is not
saved in the redial or in the call log.
The charge display is deactivated. However, the charges continue to be counted
internally.
Reactivating phone number and charge display
Press the "Display" softkey again.
33
Telephoning as usual
Making a call
Cutting in on another call*
You want to speak to a party whose line is busy:
Scroll to the Cut-in menu item.
Confirm selection. All subscribers hear a cut-in tone. You are now included in
the conversation and can give the subscribers your message.
• Cutting in is only possible within your system and must be programmed for
your telephone and the other telephone concerned. If you require this option,
contact your system administrator.
Ending cut-in*
Scroll to the End cut-in menu item.
Confirm selection.
• You can also replace the handset to end cut-in.
34
Telephoning as usual
Making a call
Making calls remotely via the system*
You can call your communication server from outside, e.g. to make expensive
overseas calls via the system. The charges are then incurred by the system. This is
possible from any telephone with DTMF suffix dialing.
Dial the phone number of your communication
server, e.g. 069 7505, from the external telephone.
Enter the source discrimination code for your system, e.g. 89. You will
hear a dial tone as confirmation.
If necessary, enter your secret PIN number, e.g. 1234.
Enter the system's external line
code and the phone number you want to call via the communication server,
e.g. 0004197543. This number is dialed immediately.
• "Making calls remotely via the system" must be enabled by the system
administrator. The system administrator will also tell you the source
discrimination code and whether a secret PIN number is required.
• In some cases, you can only make calls through the system from certain
pre-set telephones. The system administrator will inform you of this.
35
Telephoning as usual
Answering calls
Answering calls
You can lift the handset and speak with the caller as usual.
It is also possible to answer calls using the S PEAKER key and then to telephone with
the receiver on-hook.
If another subscriber within your system receives a call, you can divert the call to
your phone (pick-up).
It is also possible not to answer calls immediately but to put them on hold. This
allows you to complete any operating procedures you have already started
(e.g. editing a phone book entry).
When you are called
Your telephone rings. The call is shown on the display.
Lift the handset.
• Making calls without the handset: Press S PEAKER key.
• Internal and external calls can be differentiated by the different ringer tones.
You can find more information in the chapter Tones for internal and external
calls (
↑
186).
• If you do not want the other person to hear what you are saying, press the
Mute function key. The opposite party will be able to hear you again after you
press this key again.
• You can disable the ringer tone while your phone is ringing: Press the "Calling"
softkey.
36
Telephoning as usual
Answering calls
When another telephone receives a call (pick-up call)
Another telephone rings.
... With your receiver on-hook, enter the number of the ringing telephone.
Scroll to the Pick-up menu item.
Confirm selection. Your telephone rings and you answer the call as usual.
• You can also create a macro (
↑
120) to pick up calls from a specific telephone.
When this telephone rings, you will then be able to pick up the call by pressing
a single key.
• If your communication server is configured accordingly, you have another
option for picking up a call. All you have to do is enter a code. After picking up
the handset, enter "*6" for the "Pick-up" function, for example, and then dial the
number of the ringing phone. You will then hear a special dial tone for approx.
one second. The call is then directly transferred. If you have any questions
please contact your system administrator.
Putting a call on hold
You receive a call but want to finish what you're doing on your telephone first.
Scroll to the Put on hold menu item.
Confirm selection. You can now continue with your operating procedure. The
ringer tone is turned off, the call LED continues to flash. After completion of the
operating procedure, the ringer tone sounds again and you can answer the call.
37
Telephoning as usual
Making calls without the handset
Making calls without the handset
The Monitoring function (you can hear the person with whom you are talking over
the loudspeaker) and Handsfree function (the person with whom you are talking can
be heard over the loudspeaker and you can speak to him/her using the built-in
microphone) can be accessed via the S PEAKER key.
You can activate handsfree operation before making a call by pressing the S PEAKER
key.
If you press the S PEAKER function key during a call, monitoring is activated. Pressing
the function key again then results in a switch to handsfree mode.
You can see whether "Monitoring" or "Handsfree" is enabled from the status of
the LED:
• LED on: Monitoring (speaker is on)
• LED flashes: Handsfree (speaker and handsfree microphone are on)
• LED off: Speaker and handsfree microphone are off
Hearing the caller through the speaker (monitoring)
While calling with the handset lifted:
Press the S PEAKER function key (LED lights up). You are now in monitoring
mode and can hear the other party out loud in the room.
The desired speaker volume can be set using the and keys. You can
switch to handsfree mode (LED flashes) by pressing SPEAKER again. Pressing the
key again deactivates the handsfree microphone and the speaker (LED off). You
can continue the conversation using the handset.
Making a call with the handset on-hook (handsfree)
... Enter the desired number.
Press the S PEAKER key (LED flashes).
When the desired party answers, you can hear them out loud and you can also talk
to them with the handset on-hook. To end the call, press the S PEAKER function key
again.
38
Telephoning as usual
Making calls without the handset
Continuing a call handsfree with the handset off-hook
During a call:
Press the S PEAKER key twice (LED flashes).
Replace the handset.
You can hear the other person out loud and you can also talk to them with the
handset on-hook.
Handsfree – continuing the call with the handset
During a handsfree call:
Lift handset (LED off).
Handsfree – ending the call
During a handsfree call:
Press the S PEAKER key (LED flashes).
39
Telephoning as usual
Making several connections
Making several connections
You can answer an additional call (Second call (
↑
126)) during a call. You can speak
to several parties alternately and switch back and forth between them as you wish.
You can speak with two callers simultaneously (conference).
Forwarding additional callers
Now you want to forward the additional caller to number 1234, for example:
Scroll to the New call to... menu item.
Confirm selection. The first party is waiting.
Enter the number of the extension you want to connect your
party to, in this example 1234. When that extension answers you can announce the
caller.
Press the "Transfer" softkey.
Confirm selection.
• When the called extension answers, you can also put the first caller through
simply by hanging up.
• If the called extension does not answer, you can return to the first caller by
pressing the "Drop" softkey.
40
Telephoning as usual
Making several connections
Answering an additional call (second call)
Someone calls you while you are on the phone, e.g. from number 06975058. The
call is shown on the display, e.g. 06975058, and the display key or LED next to it
flashes.
Answer the call.
You are connected to the second caller. The first caller is on hold and cannot hear
your other conversation.
• If you want to end the existing call because you have a second call: Press the
"Drop" softkey.
Consultation during a call (refer-back)
During a call:
Scroll to the new call to ... menu item.
Confirm selection.
... Enter the number you wish to consult.
• You can maintain three connections at the same time.
41
Telephoning as usual
Making several connections
Speaking to parties alternately
If you want to speak with a call party (e.g. 06975058) who has been put on hold:
Scroll to the menu item with the rapidly flashing display key/LED, e.g.
06975058.
Confirm selection.
The other party is now on hold.
Forwarding additional callers
Someone calls you while you are on the phone, e.g. from number 06975058. The
call is shown on the display, e.g. , and the display key or LED next to it 06975058
flashes.
Answer the call.
You are connected to the second caller. Your initial party is on hold.
Scroll to the new call to ... menu item.
Confirm selection.
Enter the number of the extension you want to connect the
caller to, in this example 1234. You can now announce the caller. The first party is
on hold.
Scroll to the Transfer to 06975058 menu item.
Confirm selection. You are now connected again to the first party.
42
Telephoning as usual
Making several connections
Three-way conference
You can set up a conference with a maximum of two callers.
• If the "multiple conference" feature has not been enabled in your
communication server, you can always work with a three-way conference.
• If the "multiple conference" feature has been enabled, then you can involve up
to seven subscribers in a conference (multiple conference (
↑
45)).
Adding a conference participant to a call
During a call:
Scroll to the Conference with ... menu item.
Confirm selection.
... Enter number of second conference participant. When you are
connected with the participant, you can immediately hold a three-party conference.
• If the third participant whom you are calling does not answer, press the "Drop"
key to switch back to the first party.
43
Telephoning as usual
Making several connections
Adding a conference participant to a call via refer-back
During a call (e.g. with 06975058):
Press the "Refer-back" function key. The other party is on hold.
... Enter number of second conference participant. When you are
connected to this participant, you can initiate the conference.
Scroll to the Conference with 06975058 menu item.
Confirm your selection.
• If the third participant whom you are calling does not answer, press the "Drop"
softkey to switch back to the first party.
• You can also configure a "Conference" function key. More details on
configuring function keys can be found in the Chapter Assigning functions/
numbers to keys (
↑
114).
• A conference between a second caller and the first party is not possible.
Speaking with just one conference participant
You wish to speak only with conference participant 06975058, for example:
Scroll to the 06975058 menu item.
Confirm selection. You can now speak one-to-one with the desired subscriber.
If you want to speak to both again, select the
Conference with
...
display line.
44
Telephoning as usual
Making several connections
Connecting conference participants with each other
During the conference:
Scroll to the Transfer to ... menu item.
Confirm your selection.
• You can also connect the two conference participants with one another by
replacing the handset.
Ending a conference
During the conference:
Press the "Drop" softkey. There is no longer a connection between the
conference participants.
45
Telephoning as usual
Making several connections
Multiple conference*
Multiple conference allows a subscriber to set up a conference with up to seven
other subscribers. The person setting up the conference is the designated
Controller, while the others are designated as passive participants.
• If a multiple conference cannot be activated from the phone or communication
server, then a three-way conference is set up automatically from the phone.
The operations are described under Three-way conference (
↑
42).
Conference controller
The conference controller can call each of the conference participants individually
using the refer-back function. When the connection has been established, the
controller can then connect them to the conference. Alternatively, the controller can
have several subscribers on hold first and then connect the waiting connections into
the conference one after another.
The controller can also call a subscriber via refer-back by selecting the
Conference with ... line. Once the subscriber answers the call, he is
automatically included in the conference.
If the controller receives calls during the multiple conference, he can include these
in conference by selecting Conference with ... once a connection has been
established.
The controller can view the participants and their status in the list of all conference
users. He can disconnect subscribers from the multiple conference using the list of
all conference users.
• The controller cannot transfer calls during a multiple conference.
• The controller cannot cut in on calls during a multiple conference.
• Only the controller can see the participants of the multiple conference in
the list of all conference users.
• Only "Conference" is shown on the displays of passive participants.
46
Telephoning as usual
Making several connections
List of all conference users
The conference controller has a list of all conference users at his disposal in order to
manage the multiple conference. The list of all conference users
appears automatically when the third conference participant is added to a
conference.
The list of all conference users shows the number of conference participants and
each participant's name, number and status.
There are three values for the status:
• No details: the subscriber is participating in the conference
• "Hourglass": the subscriber is on hold, if the subscriber initiated a consultation,
for example
• "!": the subscriber is taking part in the conference on behalf of the previous
subscriber.
The controller can disconnect a participant from the conference in the list of all
conference users.
Scroll to the desired entry.
Press the "Drop" softkey. You are prompted to confirm your selection.
Confirm selection. The conference participant is removed from the conference.
If there are only three participants in the multiple conference, the display is almost
identical to the display of a three-way conference. The list of all
conference users menu item is not offered to the user.
47
Telephoning as usual
Making several connections
Adding a participant
During a call:
Scroll to the Conference with ... menu item.
Confirm selection. The multiple conference is put on hold.
... Enter the number of the conference participant. When you are
connected with the participant, he is added to the conference immediately and
multiple conference is reactivated.
• If the subscriber you are calling does not answer, press the "Drop" softkey.
• The selection line is only available if more participants can be added to the
conference.
Adding a participant via refer-back
During a call:
Press the "Refer-back" function key. The multiple conference is put on hold.
... Enter the number of the next conference participant. Once you are
connected with this participant, you can add him to the conference.
Scroll to the Conference with ... menu item.
Confirm selection. The participant is added to the existing conference and the
multiple conference is reactivated.
48
Telephoning as usual
Making several connections
Switching to waiting subscribers
There are several refer-backs waiting:
Scroll to the appropriate refer-back back to ...
Confirm selection.
You are now reconnected with the desired subscriber.
You can
• Disconnect this connection by pressing the "Drop" key
• Add this connection to the multiple conference by selecting
Conference with ...
If the waiting subscriber is a multiple conference, it is possible to switch back to the
multiple conference by selecting Back to conference. The original caller is put
back on hold.
49
Telephoning as usual
Making several connections
Disconnecting participants from the conference
The conference controller has the option of disconnecting a caller. If the conference
has more than two conference participants, use the list of all conference users.
In the case of a three-way conference, the controller can use:
To scroll to the Remove from conf ... menu item.
Confirm selection. The subscriber is removed from the conference.
Transferring a multiple conference
If the multiple conference consists of a total of three participants, then the controller
can transfer the conference to the participants using the Transfer to ... menu
line.
The conference controller can leave the multiple conference without ending it.
Scroll to the Transfer conference ... menu item.
Confirm your selection.
The controller's own connection is disconnected from the multiple conference.
The conference continues without a controller at the expense of the original
controller.
50
Telephoning as usual
Making several connections
Ending a multiple conference
The conference controller can end the multiple conference as follows:
Replace the handset.
The controller's connection is disconnected. The conference continues without a
controller at the expense of the original controller. The telephone returns to the idle
state.
Pressing the "Drop" softkey disconnects all connections, ending the multiple
conference. Dialing a new number may be possible, depending on the local setting.
Passive conference participants
The passive conference participant is added to the multiple conference by the
conference controller. The header of the passive conference participant's display
indicates "Conference."
The passive conference participant can:
• Not set up any more conferences.
• Place his connection in the queue (wait status) via refer-back and then switch
back to the conference.
• Transfer his conference connection to another subscriber via refer-back.
• End his participation in the conference.
• Only the conference controller can see the conference participants in the list of
all conference users (
↑
46).
51
Telephoning as usual
Making several connections
Passive conference participants – refer-back
The passive participant in a multiple conference can place his participation in the
queue (wait status) using "refer-back". The controller is made aware of this. In
addition, the passive participant can also bring another participant into the
conference in his place. This is indicated to the conference controller in the list of all
conference users.
Press the "Refer-back" softkey.
... Enter the number of the new conference participant. You can transfer
the conference once you are connected to this subscriber.
The "Refer-back" key is locked for passive participants in a three-way conference.
Passive conference participants – Ending participation
The passive participant in a multiple conference can end participation as follows:
Replace the handset. The participant is disconnected from the conference The
telephone returns to the idle state.
or
Press the "Drop" softkey. The participant is disconnected from the conference
Dialing a new number may be possible, depending on the local setting.
52
Telephoning as usual
Diverting calls
Diverting calls
You can divert your calls to another line.
You can also activate an additional call diversion destination to divert calls only
when your line is busy.
You also have the option of setting up a call diversion after a certain amount of time.
In this case, you can set your telephone so that internal or external calls are only
forwarded to the set destination after three rings, for example. You can therefore
decide whether to answer the call or not.
In the call diversion menu, you can also set up your telephone so that it and another
telephone both ring at the same time when there is a call (double call).
If voicemail is connected to your communication server, you can have your calls
diverted there. Callers can then leave messages for you as if they were speaking to
an answering machine.
Diverting a call can be greatly simplified by creating a macro (
↑
120). You can then
enable or disable this call diversion by pressing a single key.
•Call diversion keys can also be configured through the "Call diversion" menu.
Diverting all calls for your telephone
Press the softkey "Call div." or the key CALL DIVERSION (9630, 9640).
Scroll to the to: menu item.
Enter the number to which you want to divert the calls, e.g.
to 1234.
Confirm selection. Call diversion is now activated. Call div. to 1234
appears in the display and the call diversion key lights up.
53
Telephoning as usual
Diverting calls
Diverting calls if your line is busy*
Press the softkey "Call div." or the key CALL DIVERSION (9630, 9640).
Scroll to the on busy: menu item.
Enter the internal number to which you want to divert calls, e.g.
to 1234.
Confirm selection. Call diversion is now activated. The message Call div.
on busy to 1234 appears in the display.
Diverting internal calls after a certain amount of time*
Press the softkey "Call div." or the key CALL DIVERSION (9630, 9640).
Scroll to the Int. after time menu item.
Enter the internal phone number to which you want to divert
the external calls after the set period of time, e.g. to 1234.
Confirm selection. Call diversion is now activated. The status Delayed
internal call div. to 1234 is shown on the display.
Diverting external calls after a certain amount of time*
Press the softkey "Call div." or the key CALL DIVERSION (9630, 9640).
Scroll to the Ext. after time: menu item.
Enter the internal phone number to which you want to divert
the external calls after the set period of time, e.g. to 1234.
Confirm selection. Call diversion is now activated. The status Delayed
external call div. to 1234.
54
Telephoning as usual
Diverting calls
Setting up and activating the double call destination*
Press the softkey "Call div." or the key CALL DIVERSION (9630, 9640).
Scroll to the Double call menu item.
Enter the internal phone number of your double call destination.
Confirm selection. Double call is now activated. The message Double call
to 1234 appears in the display.
Disabling call diversion
Press the softkey "Call div." or the key CALL DIVERSION (9630, 9640).
Select active call diversion (indicated by "On"), for example to [1234] On.
Confirm selection. Call diversion is now deactivated.
•You can also select the active call diversion in the display and then deactivate
it, as described above.
55
Telephoning as usual
Diverting calls
Changing call diversion remotely*
You can call your communication server from outside to set up or change call
diversion for your telephone or for other telephones. This is possible from any
telephone with DTMF suffix dialing.
Select the subscriber whose call diversion is to be changed:
Dial the phone number of your communication
server, e.g. 069 7505, from the external telephone.
Enter the source discrimination code for your system, e.g. 89. You will
hear a dial tone as confirmation.
Enter the phone number of the subscriber for which you want
to change the call diversion, e.g. 6055.
Enter your secret PIN number, e.g. 1234.
Now you can set up, change or deactivate call diversion:
Setting up or changing call diversion:
Enter codes for "Activate follow me", e.g. star key, 14.
Enter the system's external line code and
the phone number to which you want to divert calls, e.g. 00897543. As confirmation,
an acknowledgement tone sounds after a short time.
Deactivating call diversion:
Enter the code for "Deactivate follow me", e.g. pound key, 14.
•"Changing call diversion remotely" must be approved by your system
administrator. The service department will also tell you the source
discrimination code and the secret PIN number.
•In some cases, you can only set up call diversion from certain, pre-set
telephones. You can obtain more information about this from your system
administrator.
56
Telephoning as usual
Diverting calls
Automatic call diversion
By granting appropriate authorization, the Service Department can allow users to
activate call diversion at a certain time and then deactivate this call diversion at a
later point in time. Two destinations with different time slots can be programmed.
The Call diversion menu is expanded by the following extra menu items:
•Automatic 1
•Automatic 2
•Set automatic
•Your system administrator will grant you authorization.
•Automatic call diversion can "overwrite" call diversion that was set up manually.
The status of the manual call diversion is indicated by an hourglass. Once
automatic call diversion has finished, manual call diversion becomes active
again.
•A "follow me" that was activated before the automatic start time is not
reactivated with the stop time.
•If call diversion with a time window that contains the current time is switched
on, then call diversion is activated immediately.
•If call diversion with a time window that contains the current time is switched
off, then call diversion is deactivated immediately.
•Automatic call diversion is controlled by times and weekdays.
•"Call diversion on busy," "Delayed call diversion" and "Double Call" cannot
be controlled using time windows.
57
Telephoning as usual
Diverting calls
Set automatic
This is where you set up the time slots for automatic call diversion. This does not
switch on or activate call diversion. You do this with the Activate automatic
menu item.
Press the softkey "Call rout." or the key Call diversion (9630, 9640).
Scroll to the Set automatic menu item.
Confirm selection.
Enter the number to which you want to divert the calls, e.g.
to 1234.
Scroll to Start time.
Enter the start time, e.g. "12:00".
Scroll to Stop time.
Enter the stop time, e.g. "14:00".
Scroll to Weekday.
Confirm selection.
Select pattern e.g., Mon-Fri.
Once you activate automatic call diversion, Automatic 1 will start Mondays to Friday
from 12:00 pm to 2:00 pm.
Press the "Save" softkey. The setting is saved.
Configure additional automatic call diversion if necessary.
•This menu item will only be displayed if you have the corresponding
authorization granted by your system administrator.
•If you set up two automatic call diversions, the start and stop times can be
nested within each other.
58
Telephoning as usual
Diverting calls
Automatic 1/Automatic 2
Press the softkey "Call div." or the key Call diversion (9630, 9640).
Scroll to the Automatic 1 or Automatic 2 menu item.
Confirm selection.
The call diversion window will be activated. This is indicated in the call diversion
status display by a check mark in front of the call diversion status. The call diversion
status indicates whether call diversion is currently active.
•This menu item is only displayed if authorization has been granted by the your
system administrator.
59
Telephoning as usual
Answering calls elsewhere (follow-me)*
Answering calls elsewhere (follow-me)*
You can also use another telephone to set up call diversion to your own phone. You
first have to prepare this function on your own telephone. The follow me function is
set, activated and deactivated with particular codes. Please ask your system
administrator for the valid codes.
Preparing follow me on your own telephone
Lift the handset.
Press the "star" key and enter the code, e.g. "13".
Replace the handset.
Activating follow me at a different telephone
At another phone:
Lift the handset.
Press the "star" key and enter the code, e.g. "14".
... Dial your own phone number.
Replace the handset. Incoming calls to your telephone are then diverted to the
other phone.
Deactivating follow me on your own telephone
Lift the handset.
Press the "pound" key and enter the code, e.g. "13".
Replace the handset.
60
Telephoning as usual
Answering calls elsewhere (follow-me)*
Deactivating follow me at a different telephone
At another phone:
Lift the handset.
Press the "pound" key and enter the code, e.g. "14".
... Dial your own phone number.
Replace the handset.
61
Making calls with ease
Making calls with ease
Making calls with ease
Editing the call log .............................................................................................. 62
Editing a redial list (call log – outgoing) .............................................................. 66
Editing a call list (call log – missed) ................................................................... 67
Function list ........................................................................................................ 68
Using the phone book ........................................................................................ 71
Requesting messages ....................................................................................... 75
Viewing charges ................................................................................................. 77
Set reminders (appointments) ............................................................................ 79
Locking the telephone ........................................................................................ 82
62
Making calls with ease
Editing the call log
Editing the call log
The call log provides you with an overview of all of your telephone activities. It lists
your missed calls (call list, max. 30 entries), your outgoing calls (redial list, max.
10 calls) and your answered calls (max. 10 calls).
You can tell what type of entry it is by the symbol. The most recent entry is at the top
of the list.
You can selectively retrieve individual numbers and, if necessary, dial them. You can
easily transfer phone numbers from the call log into your phone book.
Symbols in the call log
You can tell the type of an entry in the call log by means of the symbols:
If you press the "Details" softkey, the phone will display a detailed list of entries,
including the time of the call.
Numbers that you dialed (call
log – outgoing)
Numbers that you dialed with a
callback request (call log –
outgoing)
Calls you did not answer (call
log – missed)
Calls you answered (call log –
answered)
1234 Chopin Name/number of the person
called
25.07 Date of the last call
10:17 Time of the last call
2 Number of calls
VIP Call from VIP number
! New entry which you have not
yet viewed
63
Making calls with ease
Editing the call log
Filtering call log displays: Redial, call list, completed calls
You can choose to display only the part of the call log entries that interests you, e.g.,
only the call list entries.
All entries are sorted there in the same manner as in the call log. Each of the lists is
operated in the same manner.
Press the keyCALL LOG.
Press the "right arrow". Only missed calls are shown (call list).
Press the "right arrow" again. Only answered calls are shown (call list).
Press the "right arrow" again. Only outgoing calls are shown (redial list).
Press the "right arrow" again. All entries are displayed.
Dialing an entry from the call log
Press the keyCALL LOG.
Scroll to the desired number, e.g. 006975051234.
Lift the handset.
•You can also select the desired entry straightaway using "OK", so that the
connection can then be made using "Dial." Your telephone automatically
switches to handsfree.
64
Making calls with ease
Editing the call log
Deleting an entry
Press the keyCALL LOG.
Scroll to the desired number, e.g. 006975051234.
Press the "Delete" softkey. A prompt appears in the info line.
Press the "Delete" softkey again.
•If a redial with callback request is deleted, then the corresponding entry is also
deleted in the call list of the person you want to call back.
•In the detail view, entries without confirmation prompts are deleted
immediately.
Deleting all entries
Press the keyCALL LOG.
Press the "Clear All" softkey. A prompt appears in the info line.
Press the "Clear All" softkey again.
Adding an entry to the phone book
Press the keyCALL LOG.
Scroll to the desired entry, e.g. 0069123456.
Press the "Contacts" softkey. The entry is added to the phone book.
If an entry with the same phone number already exists in the phone book the
message "Number already exists" will be displayed. Press the "OK" softkey to
save the entry.
65
Making calls with ease
Editing the call log
Viewing audio data
The call log also contains the audio data for every call entered there (this is
information about the voice quality during the call).
Press the keyCALL LOG.
Scroll to the desired entry, e.g. 0069123456.
Press the "Details" softkey.
Press the "Audiod..." softkey.
You will now see some parameters relating to voice quality during this connection.
66
Making calls with ease
Editing a redial list (call log – outgoing)
Editing a redial list (call log – outgoing)
The redial list can contain up to 30 entries. Up to ten of these are reserved for the
most recently dialed numbers. The system administrator can, however, change the
number of entries.
The remaining entries are generated by callback request. Each callback request
that you initiate is its own entry in the redial list.
You can dial the individual entries, delete them or save them in the phone book just
like all call log entries.
Open Redial list
Press the "Redial" softkey.
•You can access the redial list through the call log (
↑
63).
67
Making calls with ease
Editing a call list (call log – missed)
Editing a call list (call log – missed)
If you do not answer a call, it is saved to the call list with its time and date. The LED
in the CALL LOG key then lights up. In addition, the top display line shows the symbol
for missed calls and the number of missed calls.
You can display this list at any time and return calls to the subscribers entered in it.
The list contains the 30 most recent entries.
You can dial the individual entries, delete them or save them in the phone book just
like all call log entries.
•The LED in the CALL LOG key remains lit:
•Until you have viewed the details of each new call list entry; or
•You have called back all the new entries from the call list; or
•If calls with a request for callback are on the list.
•If you want to return a call to a caller from the call list and a connection is
made, the entry in the call list will be deleted automatically.
Open call list
You can access the call list through the call log (
↑
63).
68
Making calls with ease
Function list
Function list
The function list contains all functions and destinations that you can reach with a
push of a button. Here you can save all functions and destinations that you use
frequently.
A maximum of two entries are possible.
•You can also configure the phone to display the function list when the phone is
idle (
↑
152).
Switching between the function list and the telephone status (standard display)
In idle state:
Press "right arrow" and "left arrow."
Entering a function in the function list
Press the MENU key.
Scroll to the Settings menu item.
Confirm selection.
Scroll to the Keys menu item.
Confirm selection.
Scroll to the Set function keys menu item.
Confirm selection.
Scroll to the function you want to assign to the key, e.g. Charges.
Confirm selection.
69
Making calls with ease
Function list
Scroll to the Add to function list menu item.
Add the selected function.
Entering a function in the function list
Press the MENU key.
Scroll to the Settings menu item.
Confirm selection.
Scroll to the Keys menu item.
Confirm selection.
Scroll to the Set destination keys menu item.
Confirm selection.
Scroll to the Edit destination menu item.
Confirm selection.
Press the destination key that you wish to add to your function list.
Scroll to the Add to function list menu item.
Confirm selection.
70
Making calls with ease
Function list
Deleting functions or destinations from the function list
Open the function list by pressing the "right arrow" and "left arrow."
Scroll to the function or destination that you wish to delete.
Press the "Delete" softkey. You are prompted.
Press the "Delete" softkey again.
71
Making calls with ease
Using the phone book
Using the phone book
Your telephone has a personal phone book. In it, you can store up to 267 phone
numbers with their associated names, which will only be available on your
telephone. You can then dial these numbers quickly and easily. You can modify the
individual phone book entries yourself.
If you have authorization to access the main phone book, you can also find and dial
entries there.
Entries fro the redial list (
↑
66), call list (
↑
67) and call log (
↑
62) can be quickly and
easily saved in the phone book.
You can easily assign a phone book entry to a destination key (
↑
116).
Creating a new entry in the phone book
Press the PHONE BOOK key.
Press the "New" softkey.
... Enter the name.
Scroll to the Call number menu item.
... Enter the desired number.
Press the "Save" softkey.
•With the Ringing tone menu item you can define a melody (
↑
187) as a
ringing tone.
•With the Comment menu item you can save a short comment (max. 12 letters).
•You can add a caller's phone number to the phone book while you are talking
to them: Press the "+Contact" softkey.
•The number of free slots in your local phone book are displayed in the status
line, e.g. "free 233".
72
Making calls with ease
Using the phone book
Dialing an entry from the phone book
Press the PHONE BOOK key.
Scroll to the desired entry, e.g. Chopin 0069123456.
Lift the handset.
•You can use the "Details" softkey to display additional information about the
selected entry.
•Press the "Call" key to initiate a call. Your telephone automatically switches to
handsfree.
•To reach the desired entry more quickly, you can also enter one or more of the
first letters in the name.
•You can also search for a name or phone number by using an asterisk "*" as
a wild card (as you can on your PC). For example, if you input "*mobile", all
entries which include the string "mobile" will be displayed.
Editing entries in the phone book
Press the PHONE BOOK key.
Scroll to the desired entry, e.g. Chopin 0069123456.
Press the "Details" softkey.
... Edit the number, if necessary.
If necessary, scroll to further menu options and edit their settings.
Press the "Save" softkey.
•To reach the desired entry more quickly, you can also enter one or more of the
first letters in the name.
73
Making calls with ease
Using the phone book
Deleting an entry
Press the PHONE BOOK key.
Scroll to the desired entry, e.g. Chopin 0069123456.
Press the "Delete" softkey. A prompt appears in the info line.
Press the "Delete" softkey again.
•You can also select the desired entry straightaway with the "Details" softkey,
and then select "Delete".
Dialing an entry from the main phone book*
Press the PHONE BOOK key.
Press the "Main" softkey.
... Enter one or more of the first letters in the name.
Scroll to the desired entry, e.g. Wagner 4321.
Lift the handset.
•You can also select the desired entry straightaway using the "Details" softkey,
so that the connection can then be made using "Dial". Your telephone
automatically switches to handsfree.
•You can also search for a name or phone number by using an asterisk "*" as
a wild card (as you can on your PC). For example, if you input "*mobile," all
entries which include the string "mobile" will be displayed.
74
Making calls with ease
Using the phone book
Saving an entry from the main phone directory in the local phone directory*
Press the PHONE BOOK key.
Press the "Main" softkey.
... Enter one or more of the first letters in the name.
Scroll to the desired entry, e.g. Wagner 4321.
Press the "Details" softkey.
Scroll to the Save in local phone book menu item.
Confirm selection.
Saving an entry from the central phone book to a destination*
Press the PHONE BOOK key.
Press the "Main" softkey.
... Enter one or more of the first letters in the name.
Scroll to the desired entry, e.g. Wagner 4321.
Press the "Details" softkey.
Scroll to the Save to destination key menu item.
Confirm selection.
Press the function key that you wish to assign. The display indicates the
function or call number to which the key was previously assigned.
Confirm new key assignment by pressing the "Save" softkey.
75
Making calls with ease
Requesting messages
Requesting messages
If your communication server is connected to voicemail, callers can leave messages
for you in a similar way to an answering machine. You can call to request these
voice messages. It is also possible to receive conventional text messages from a
server. The voicemail system used determines whether voice and text messages
are signaled by the LED next to the MESSAGE function key. You can obtain more
details from your system administrator.
Diverting calls to voicemail
Press the softkey "Call div." or the key CALL DIVERSION (9630, 9640).
Scroll to the to: menu item.
Enter the internal phone number which is set up for voicemail
on your system, e.g. 4321.
Confirm selection. Call diversion is now activated. Call div. to 4321
appears in the display and the LED in the call diversion key lights up.
Listening to voice messages*
The LED in the MESSAGE key remains lit:
Press the MESSAGE key.
Scroll to the desired entry, e.g. Voicemail 1 069123456.
Confirm selection. Your telephone automatically switches to handsfree and
dials the voicemail number. You are then guided through voicemail operation.
76
Making calls with ease
Requesting messages
Deactivating call diversion to voicemail
Press the MESSAGE key.
Select active call diversion to voicemail (marked by "on"), e.g.
to: 4321 (on)
Confirm selection. Call diversion is now deactivated.
Deleting a message*
Press the MESSAGE key.
Scroll to the desired message, e.g. Voicemail 1 069123456.
Press the "Delete" softkey. A prompt appears in the info line.
Press the "Delete" softkey again.
•In the detail view, messages without confirmation prompts are deleted
immediately.
Deleting all messages*
Press the MESSAGE key.
Scroll to the Delete all entries menu item.
Press the "Clear All" softkey. A prompt appears in the info line.
Press the "Clear All" softkey again.
77
Making calls with ease
Viewing charges
Viewing charges
All call charges incurred since the last reset are stored and totaled in your telephone
system. You can view the charges for your last four calls and delete the displays.
You can also have the current charges displayed during a call in units or in your
local currency.
Furthermore, your communication server can also record and account for the call
charges for single projects or private calls separately.
Viewing the charge display
Press the MENU key.
Scroll to the Charges menu item.
Confirm selection.
Deleting call charges
Press the MENU key.
Scroll to the Charges menu item.
Confirm selection.
Scroll to the Delete single counter menu item.
Confirm selection. The charges for the individual call are cleared.
•If you also want to clear the totals for all calls, you must have this function
enabled by your system administrator.
78
Making calls with ease
Viewing charges
Switching the charge display to units
Press the MENU key.
Scroll to the Charges menu item.
Confirm selection.
Scroll to the Charge display Amount menu item.
Press the "Modify" softkey. The display switches to
Charge display Units
.
Press the "Save" softkey.
Recording charges for private calls and projects*
You want to dial a number with a project PIN or private PIN.
Enter the external line code that is set up in your telephone system for dialing
with a project or private code, e.g. "1". This external line code may have 1 to 5 digits.
Enter the code that is set up in your telephone system for
private calls or the relevant project, e.g. "3433". This code may have 1 to 12 digits.
... Enter the desired phone number.
Lift the handset. The charges for this call are now recorded and accounted in
the system with the appropriate project or private code.
• For security reasons, the code is not shown in the display or in the redial list or
call log. The number with the code cannot be transferred to the phone book. If
you would like to call back a phone number from the call list or the call log with
a project code, you have to manually enter the external line code and project
code in the call list or call log display.
79
Making calls with ease
Set reminders (appointments)
Set reminders (appointments)
You can set your telephone to remind you of important appointments. You can enter
and be reminded of up to 10 appointments. You can select whether you wish to be
reminded once or every day.
When the time of the appointment arrives, a signal tone sounds and the message
you have entered for the appointment appears in the display.
You can delete entered appointments specifically.
Entering a new appointment
Press the MENU key.
Scroll to the Appointments menu item.
Confirm selection.
Scroll to the Enter new appointment menu item.
Confirm your selection and enter the desired appointment data and text.
Scroll to the One-time appointment menu item.
Implement any required changes using the "Modify" key.
Press the "Save" softkey.
The message Appointment enabled appears in the idle display.
• In the "Number" field, you can also enter the number of a party you would like
to speak to after the appointment message appears. The icon appears in
the list of appointments.
• The maximum text length is 26 characters.
80
Making calls with ease
Set reminders (appointments)
Viewing appointments
In idle state:
Scroll to the Appointment enabled menu item.
Confirm selection.
The existing appointments are shown.
Appointment message
At the relevant time, the signal tone sounds and the appointment message appears
on the display.
Press the "OK" key to turn off the signal tone. The Appointment expired
status message now appears in the idle display and the LED in the corresponding
display key lights up.
• If you have entered a number when entering the appointment, it is shown in the
display after acknowledgement of the appointment signal. You then only need
to lift the handset or press the S PEAKER function key to call the subscriber with
that number.
• The "Appointment expired" message appears in the idle display until you have
scrolled through all the expired entries in the "Appointments" menu.
81
Making calls with ease
Set reminders (appointments)
Deactivating appointments
Press the MENU key.
Scroll to the Appointments menu item.
Confirm selection.
Scroll to the desired appointment.
Confirm selection.
Scroll to the Appointments One-time appointment or Daily
appointmentmenu item.
Set to Appointments off .
Press the "Save" softkey.
Deleting appointments
In idle state:
Scroll to the Appointment enabled menu item.
Confirm selection.
Scroll to the desired appointment, e.g. 22.03.01 15:00 Meeting (on).
Press the "Delete" softkey. A prompt appears in the info line.
Press the "Delete" softkey again.
82
Making calls with ease
Locking the telephone
Locking the telephone
You can protect your telephone against unauthorized use by locking it with a PIN
(Personal Identification Number). You can enter this PIN yourself and also change it
at any time. The following functions are still available in the locked state:
• Answering calls
• Dialing internal numbers
• Dialing specified emergency numbers (
↑
134)
• Activating and deactivating call diversion
Changing the PIN (Personal Identification Number)
Press the MENU key.
Scroll to the Lock menu item.
Confirm selection.
Scroll to the Change PIN menu item.
Confirm selection.
... Enter the current PIN (default setting: "0000"; see also below)
Scroll to the New PIN menu item.
... Enter the new PIN.
Scroll to the Reenter PIN menu item.
... Enter the new PIN again to verify.
Press the "Save" softkey.
• If central locking is enabled in your communication server, the default setting
may also be "00000" (if five-digit) or "000000" (if six-digit). If you have any
questions please contact your system administrator.
• The lock PIN is identical to the PIN for logging on the IP telephone.
83
Making calls with ease
Locking the telephone
• The PIN may have four to six digits.
• The first digit of the PIN may not be 0 or 1. The PIN must not be the same as
your phone number.
• If you forget the PIN, contact your system administrator.
Locking the telephone
Press the MENU key.
Scroll to the Lock menu item.
Confirm selection.
Scroll to the Lock menu item.
Confirm your selection.
• You can only lock the phone if you have changed the default PIN.
Unlocking the telephone
In the idle display:
Scroll to the Telephone locked status message.
Confirm selection.
... Enter the current PIN.
Confirm input. If you enter the wrong PIN three times in succession, the
telephone will be blocked for 15 minutes.
• The PIN may have four to six digits.
If you have any questions please contact your system administrator.
84
Making calls with ease
Locking the telephone
Automatic locking
The automatic lock can be activated or deactivated.
Press the M ENU key.
Scroll to the Lock menu item.
Confirm selection.
Scroll to the Automatic lock menu item.
Confirm selection.
Scroll to the desired setting.
Confirm selection.
•This lock function is only activated after the phone has returned to idle (where
applicable).
•Automatic locking is not applied if the phone has already been locked.
•If Automatic lock has been activated, the phone will be locked every day at
the same time.
85
Making calls with ease
Locking the telephone
Lock at
Press the MENU key.
Scroll to the Lock menu item.
Confirm selection.
Scroll to the Lock at menu item.
The cursor will flash under the first number where you can enter the hour (ten's
place). You can enter the following: 0, 1, 2. Afterwards, you can specify the one's
place for the hour and then the minutes.
Confirm selection.
• The time can only be changed if the automatic lock function has been
deactivated.
86
Telephoning with partners*
Telephoning with partners*
Telephoning with partners*
Setting up partner names ...................................................................................87
Information about partners on the display ..........................................................89
Information about partners on function keys (9650/9650C) ................................90
Calling a partner .................................................................................................91
Answering a call for a partner .............................................................................92
Assigning partners to another key ......................................................................93
Hiding partner keys .............................................................................................94
Activating partner beep .......................................................................................95
Assigning partners on the Button Module* .........................................................97
Partner diversion .................................................................................................98
Extending a partner group* ...............................................................................106
Reducing a partner group* ................................................................................107
Restricting partner signaling* ............................................................................108
Assigning a line as the executive line ...............................................................109
Setting up a connection for partners .................................................................110
Filtering ............................................................................................................. 111
Your system administrator can connect several telephones on your system to a
partner group (9650/9650C: max. 16 partners; 9630, 9640: max. 10 partners). The
display tells you what each partner is doing. You can set your telephone to sound a
short tone whenever one of your partners receives a call (partner beep). You can
also set up and, if required, delete several partner diversions just by pressing a few
keys. To do this, the "Deputy key" function key must be set up.
87
Telephoning with partners*
Setting up partner names
Setting up partner names
Press the MENU key.
Scroll to the Settings menu item.
Confirm selection.
Scroll to the Applications/Partner menu item.
Confirm selection.
Scroll to the Partners menu item.
Confirm selection.
Scroll to the Adapt my partners menu item.
Confirm selection.
Scroll to the Set partner name menu item.
Confirm selection.
Scroll to the partner phone number to which you want to assign a name.
Confirm selection.
You can now allocate the relevant name to the selected number. Two fields are
available for this purpose. In the "Long name" field, you can enter up to seven
letters. If no partner call diversion is set up, this text then appears in the display.
However, if a call diversion to the partner or from the partner is set up, then the text
that appears in the display is what you have entered in the "Short name" field (up to
three letters).
Press the "Save" softkey.
88
Telephoning with partners*
Setting up partner names
• If nothing has been entered in the "Short name" field, then the first three letters
of the name entered in the "Long name" field appear when a call diversion is
set up to the partner or from the partner.
• To reach the partner menu more quickly, you can assign a "Partner" function
key or, with the receiver on-hook, press a partner key and then select the
"Partner setup" menu item.
89
Telephoning with partners*
Information about partners on the display
Information about partners on the display
By default, all partners are assigned to function keys. You are informed about your
partners' activities in the assigned display fields.
4711 Partner "4711" is free.
4711 Partner "4711" is being called.
4711 Partner "4711" is being called by two
different callers simultaneously.
4711 Partner "4711" is busy.
4711 Partner "4711" is busy and will be called
additionally.
711 715 Partner "4711" has set up a partner
diversion to partner "4715".
90
Telephoning with partners*
Information about partners on function keys (9650/9650C)
Information about partners on function keys (9650/9650C)
In the 9650/9650C, the partner statuses are additionally displayed for the assigned
display fields by the LEDs of the function keys:
• Signaling can be changed by the system administrator.
Partner status LED
Available Off
Call Flashes quickly
Call/diversion destination Flashes quickly
Second call Flashes quickly
Busy On
Busy/call On
Free/call diversion to ...
active
Flashes slowly
Free/diversion destination Off
Partner diversion Flashes slowly
91
Telephoning with partners*
Calling a partner
Calling a partner
Lift the handset.
Press the function key for the desired partner.
92
Telephoning with partners*
Answering a call for a partner
Answering a call for a partner
A partner telephone rings and the corresponding display flashes:
Press the Partner key and wait until the call reaches you.
Lift the handset.
93
Telephoning with partners*
Assigning partners to another key
Assigning partners to another key
Press the MENU key.
Scroll to the Settings menu item.
Confirm selection.
Scroll to the Applications/Partner menu item.
Confirm selection.
Scroll to the Partners menu item.
Confirm selection.
Scroll to the Adapt my partners menu item.
Confirm selection.
To scroll to the Change partner position menu option.
Confirm selection.
Select the partner you want to assign to another key, e.g. Liszt.
Confirm selection.
Press the partner or function key that you want to assign. The previous key
assignment is displayed.
Press the "Save" softkey. The partner is now assigned to the new key.
94
Telephoning with partners*
Hiding partner keys
Hiding partner keys
Press the MENU key.
Scroll to the Settings menu item.
Confirm selection.
Scroll to the Applications/Partner menu item.
Confirm selection.
Scroll to the Partners menu item.
Confirm selection.
Scroll to the Adapt my partners menu item.
Confirm selection.
Scroll to the Hide/show partner keys menu item.
Confirm selection.
Select the partner key that you no longer want to appear in your display, e.g.
Partner key Liszt.
Press the "Modify" softkey. The display switches to
Partner key Liszt off
.
Press the "Save" softkey. The partner key is no longer displayed.
95
Telephoning with partners*
Activating partner beep
Activating partner beep
Press the MENU key.
Scroll to the Settings menu item.
Confirm selection.
Scroll to the Applications/Partner menu item.
Confirm selection.
Scroll to the Partners menu item.
Confirm selection.
Scroll to the Adapt my partners menu item.
Confirm selection.
Scroll to the Set partner beep menu item.
Confirm selection.
Scroll to the partner for which you want to activate the partner beep, e. .g. for
Verdi.
Confirm selection.
Scroll to the Acoustics Off menu item.
Press the "Modify" softkey several times, if necessary, until the desired
signaling is displayed. For example, the display switches to Acoustics Beep.
Press the "Save" softkey. The signaling is saved.
96
Telephoning with partners*
Activating partner beep
If you have set the beep or ringing tone and now wish to select and confirm the
partner, new menu items appear. With this menu item you can activate a display
indicator in addition to the beep. You can also configure a delay in seconds before
the beep sounds as well as a filter of the "Partn. div. from my phone" destinations.
Scroll to the Display indic. menu item.
Press the "Modify" softkey. The display switches to Display indic. Units.
Scroll to the Delay menu item.
Press the "Modify" softkey several times, if necessary, until the desired delay
is displayed e.g. Delay 10 sec.
Scroll to the Partn. div. from my phone Off menu item.
Press the "Modify" softkey. The display switches to Partner div. from me
phone On.
Press the "Save" softkey. The settings are saved.
You will only receive notification of those calls from the partner Verdi (beep or
display) diverted to the partner Verdi due to your call diversion setting. The delay is
10 seconds. You can now answer the call if you wish.
If your partner is called, you now hear a short tone (beep).
• If you set "Ringing tone" instead of "Beep", the normal ringing tone sounds on
your telephone when your partner is called.
97
Telephoning with partners*
Assigning partners on the Button Module*
Assigning partners on the Button Module*
You can transfer all your partners from your telephone's function keys to the display
fields of a Button Module.
Press the M ENU key.
Scroll to the Settings menu item.
Confirm selection.
Scroll to the Applications/Partner menu item.
Confirm selection.
Scroll to the Partners menu item.
Confirm selection.
Scroll to the Adapt my partners menu item.
Confirm selection.
Scroll to the Assign partner to DSS module menu item. The partners
are transferred to the display fields of the Button Module in their current order. The
previous key assignments on the button are overwritten.
• Using the "Assign partner to telephone" menu item, you can transfer the
partners back to the telephone. All old key assignments of the Button Module
are re-established.
• The Button Module is not supplied as standard with your telephone.
98
Telephoning with partners*
Partner diversion
Partner diversion
Diverting calls to a partner
Press the MENU key.
Scroll to the Settings menu item.
Confirm selection.
Scroll to the Applications/Partner menu item.
Confirm selection.
Scroll to the Partners menu item.
Confirm selection.
Scroll to the Set/delete partner diversion menu item.
Confirm selection.
Scroll to the Partn. div. from my phone menu item.
Confirm selection.
Scroll to the partner to whom you want to divert calls, e.g. to Verdi Off.
Press the "Modify" softkey. The display switches to to Verdi On.
Press the "Save" softkey. Partner diversion is now activated.
• You can also activate diversion to a partner by scrolling to the Partner div.
from my phone menu item and then pressing the key of the partner to whom
your calls are to be diverted. Partner diversion is then activated immediately.
• Diverting a call can be greatly simplified if you create a macro to set up a
partner call diversion. You will find a detailed description in the chapter Setting
up a macro (partner diversion) (
↑
121).
99
Telephoning with partners*
Partner diversion
Diverting partner calls to your telephone
Press the MENU key.
Scroll to the Settings menu item.
Confirm selection.
Scroll to the Applications/Partner menu item.
Confirm selection.
Scroll to the Partners menu item.
Confirm selection.
Scroll to the Set/delete partner diversion menu item.
Confirm selection.
Scroll to the Partner div. to my phone menu item.
Confirm selection.
Scroll to the partner from whom you want to divert calls to yourself, e.g. from
Verdi Off.
Press the "Modify" softkey. The display switches to from Verdi On.
Press the "Save" softkey. Partner diversion is now activated.
• Partner diversion keys can also be set and deleted using the "Call Diversion
Menu/Partner Diversion". Operation using the "Settings/Applications/Partners"
menu is described here for illustrative purposes.
• You can also activate diversion from a partner by scrolling to the Partner
div. to my phone menu item and then pressing the key of the partner from
whom your calls are to be diverted.
Partner diversion is then activated immediately.
• It is also possible for you to divert calls from several partners to yourself.
100
Telephoning with partners*
Partner diversion
Diverting calls from one partner to another
Press the MENU key.
Scroll to the Settings menu item.
Confirm selection.
Scroll to the Applications/Partner menu item.
Confirm selection.
Scroll to the Partners menu item.
Confirm selection.
Scroll to the Set/delete partner diversion menu item.
Confirm selection.
Scroll to the Partner diversion from/to others menu item.
Confirm selection.
Scroll to the partner from whom you wish to divert calls, e.g. from Verdi.
Confirm selection.
Now you have select the partner to whom you want to divert calls, e.g. from
Verdi to Liszt.
Confirm selection.
101
Telephoning with partners*
Partner diversion
Scroll to the from Verdi to Liszt Off menu item.
Press the "Modify" softkey. The display switches to from Verdi to
Liszt On.
Press the "Save" softkey. Partner diversion is now activated.
• Instead of having to scroll through the selection list to find the desired partner,
you can simply press the key assigned to that partner.
Extended partner diversion
If they have the appropriate authorization, subscribers of a partner group can set up
a call diversion to any number for every subscriber in the partner group.
This means that call diversion can be activated to a partner's mobile or home
number.
Press the MENU key.
Scroll to the Settings menu item.
Confirm selection.
Scroll to the Applications/Partner menu item.
Confirm selection.
Scroll to the Partners menu item.
Confirm selection.
Scroll to the Set/delete partner diversion menu item.
Confirm selection.
Scroll to the CFF partner diversion key 1..5.
Confirm selection.
102
Telephoning with partners*
Partner diversion
Press the "Entry" softkey.
Scroll to the partner being diverted.
Confirm selection.
... Now enter the number.
Confirm selection.
The function key is allocated.
• Authorization for extended partner diversion is locked by default.
• A maximum of five status displays for extended partner diversion can be
shown in the display.
• Partner names are replaced by the number in extended partner diversion.
• You can program a macro (
↑
123) to a function key in order to set a certain
partner diversion faster. In the 9650/9650C the LED of the function key shows
the current status.
103
Telephoning with partners*
Partner diversion
Setting the deputy key
Press the MENU key.
Scroll to the Settings menu item.
Confirm selection.
Scroll to the Applications/Partner menu item.
Confirm selection.
Scroll to the Partners menu item.
Confirm selection.
Scroll to the Set/delete partner diversion menu item.
Confirm selection.
Scroll to the Set deputy key menu item.
Confirm selection.
Scroll to the partner being diverted.
Confirm selection.
Scroll to the Deputy after menu item.
Confirm selection.
Scroll to the partner to whom you want to divert calls, e.g. to Liszt.
Confirm selection.
104
Telephoning with partners*
Partner diversion
Scroll to the Select partner menu item.
Confirm selection. Then select the partners for whom calls are to be diverted.
Press the "Modify" softkey. The display switches to On.
Press the "Save" softkey.
Scroll to the Divert selected partners menu item.
Confirm selection.
The calls for the selected partners will now be diverted to the partner you entered.
This diversion destination can be your own phone number.
You can now set up a Function key (
↑
114) with the name "Deputy key". This key
activates the partner diversions in the idle menu according to the following pattern:
First press of the key: Set up selected partner diversion
Second press of the key: Delete selected partner diversion
105
Telephoning with partners*
Extending a partner group*
Extending a partner group*
Press the MENU key.
Scroll to the Settings menu item.
Confirm selection.
Scroll to the Applications/Partner menu item.
Confirm selection.
Scroll to the Partners menu item.
Confirm selection.
Scroll to the Adapt partner group size menu item.
Confirm selection.
Scroll to the Expand partner group menu item.
... Enter the phone number of the subscriber you want to add to your
partner group.
Press the key to which you want to assign the partner's number.
•After inputting the partner's number, you can also press the OK key. The phone
number of the partner will then be entered into the next free display field.
•The phone numbers of the subscribers in the partner groups must be set up by
your system administrator.
106
Telephoning with partners*
Reducing a partner group*
Reducing a partner group*
Press the MENU key.
Scroll to the Settings menu item.
Confirm selection.
Scroll to the Applications/Partner menu item.
Confirm selection.
Scroll to the Partners menu item.
Confirm selection.
Scroll to the Adapt partner group size menu item.
Confirm selection.
Scroll to the Reduce partner group menu item.
Confirm selection.
Scroll to the partner who you want to delete, e.g. Verdi.
Press the "Delete" softkey.
108
Telephoning with partners*
Assigning a line as the executive line
Assigning a line as the executive line
Within a partner group, you can create a connection for another partner telephone
(executive) from your telephone. In this way, for example, a secretary can assign a
line for her boss. To do this, an "Executive line" function key must be set up on the
secretary's telephone.
Press the "EXLN" function key.
Press the key for the partner for whom you want to assign a line. The status
message "Line busy" appears in the display of the partner telephone. The partner
can continue to telephone as usual. You can now set up a connection for this partner
(
↑
109). Calls for the partner come to you.
109
Telephoning with partners*
Setting up a connection for partners
Setting up a connection for partners
You have assigned a line (
↑
108) for a partner telephone (executive) and you want to
set up a connection for this partner.
... Enter the desired phone number.
Lift the handset.
If the other party answers:
Scroll to the new call to ... menu item.
Confirm selection.
Press the partner key.
Replace the handset. The partner is now connected to the other party. Your
own telephone is now free again. The partner call diversion is lifted.
•If you have lifted the receiver and replace it immediately, the line is enabled,
unless you have started "Automatic redial".
Produkt Specifikationer
| Mærke: | Avaya |
| Kategori: | Telefon |
| Model: | Deskphone 9650 |
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