BlackBerry Pearl Flip 8230 Manual
BlackBerry
Telefon
Pearl Flip 8230
Læs nedenfor 📖 manual på dansk for BlackBerry Pearl Flip 8230 (259 sider) i kategorien Telefon. Denne guide var nyttig for 16 personer og blev bedømt med 4.5 stjerner i gennemsnit af 2 brugere
Side 1/259
BlackBerry Pearl 8230 Smartphone
Version: 4.6.1
User Guide
SWD-565596-0601092521-001
Contents
Shortcuts..................................................................................................................................................................................................................................................... 8
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 8
Phone shortcuts.......................................................................................................................................................................................................................................... 8
Message shortcuts..................................................................................................................................................................................................................................... 9
Attachment shortcuts................................................................................................................................................................................................................................ 9
Camera and video camera shortcuts 10.......................................................................................................................................................................................................
Media shortcuts 10..........................................................................................................................................................................................................................................
Browser shortcuts....................................................................................................................................................................................................................................... 10
Calendar shortcuts 11.....................................................................................................................................................................................................................................
Typing shortcuts 11.........................................................................................................................................................................................................................................
Search shortcuts......................................................................................................................................................................................................................................... 12
Map shortcuts 12.............................................................................................................................................................................................................................................
Phone........................................................................................................................................................................................................................................................... 13
Phone basics 13...............................................................................................................................................................................................................................................
Emergency calls.......................................................................................................................................................................................................................................... 15
Volume......................................................................................................................................................................................................................................................... 16
Voice mail.................................................................................................................................................................................................................................................... 17
Speed dial.................................................................................................................................................................................................................................................... 18
Voice dialing 18...............................................................................................................................................................................................................................................
Conference calls 21.........................................................................................................................................................................................................................................
Call logs 21.......................................................................................................................................................................................................................................................
Call forwarding 23...........................................................................................................................................................................................................................................
Smart dialing 24..............................................................................................................................................................................................................................................
TTY support 25.................................................................................................................................................................................................................................................
Multiple phone numbers 26...........................................................................................................................................................................................................................
Phone options 27.............................................................................................................................................................................................................................................
Phone shortcuts.......................................................................................................................................................................................................................................... 29
Phone troubleshooting 29..............................................................................................................................................................................................................................
Messages..................................................................................................................................................................................................................................................... 32
Message basics........................................................................................................................................................................................................................................... 32
Email messages 37..........................................................................................................................................................................................................................................
PIN messages 45.............................................................................................................................................................................................................................................
SMS text messages 46....................................................................................................................................................................................................................................
MMS messages........................................................................................................................................................................................................................................... 47
Message list options 51..................................................................................................................................................................................................................................
Message shortcuts 55.....................................................................................................................................................................................................................................
S/MIME-protected messages 56...................................................................................................................................................................................................................
PGP protected messages 62..........................................................................................................................................................................................................................
Message troubleshooting 68..........................................................................................................................................................................................................................
Attachments............................................................................................................................................................................................................................................... 72
Attachment basics 72.....................................................................................................................................................................................................................................
Documents 74..................................................................................................................................................................................................................................................
Spreadsheets 74..............................................................................................................................................................................................................................................
Media files 76...................................................................................................................................................................................................................................................
Presentations 76..............................................................................................................................................................................................................................................
vCard contact attachments....................................................................................................................................................................................................................... 77
Attachment shortcuts 78................................................................................................................................................................................................................................
Attachment troubleshooting..................................................................................................................................................................................................................... 78
Camera and video camera........................................................................................................................................................................................................................ 79
Take a picture 79.............................................................................................................................................................................................................................................
Pan a picture 79...............................................................................................................................................................................................................................................
Zoom in to or out from a picture 79..............................................................................................................................................................................................................
Record a video 80............................................................................................................................................................................................................................................
Camera and video camera options 80..........................................................................................................................................................................................................
Camera and video camera shortcuts 81.......................................................................................................................................................................................................
Camera and video camera troubleshooting 82............................................................................................................................................................................................
Media........................................................................................................................................................................................................................................................... 83
Transferring and downloading media files 83.............................................................................................................................................................................................
Playing media files and recording voice notes 85.......................................................................................................................................................................................
Managing media files 88................................................................................................................................................................................................................................
Viewing pictures 91.........................................................................................................................................................................................................................................
Managing pictures 93.....................................................................................................................................................................................................................................
Media card and mass storage mode options 95..........................................................................................................................................................................................
Media shortcuts 96..........................................................................................................................................................................................................................................
Media troubleshooting 97..............................................................................................................................................................................................................................
Browser........................................................................................................................................................................................................................................................ 99
Browser basics 99............................................................................................................................................................................................................................................
Browser bookmarks 102....................................................................................................................................................................................................................................
Web feeds 104....................................................................................................................................................................................................................................................
Browser options 106..........................................................................................................................................................................................................................................
Browser security 109.........................................................................................................................................................................................................................................
Browser push 112..............................................................................................................................................................................................................................................
Browser shortcuts....................................................................................................................................................................................................................................... 113
Browser troubleshooting 113...........................................................................................................................................................................................................................
Date, time, and alarm................................................................................................................................................................................................................................ 115
Set the date and time 115................................................................................................................................................................................................................................
Get the date and time from the wireless network automatically 115.........................................................................................................................................................
Change what appears on the display when your device is charging................................................................................................................................................... 115
Change the clock face 116...............................................................................................................................................................................................................................
Display a second time zone 116......................................................................................................................................................................................................................
Turn on bedside clock mode 116.....................................................................................................................................................................................................................
Set options for bedside clock mode 116.........................................................................................................................................................................................................
Turn on the alarm 117.......................................................................................................................................................................................................................................
Silence the alarm 117.......................................................................................................................................................................................................................................
Change alarm notification options 117..........................................................................................................................................................................................................
Use the stopwatch 117.....................................................................................................................................................................................................................................
Set the timer 118...............................................................................................................................................................................................................................................
Change timer notification options 118...........................................................................................................................................................................................................
Date, time, and alarm troubleshooting 118....................................................................................................................................................................................................
Personal organizer..................................................................................................................................................................................................................................... 119
Contacts 119......................................................................................................................................................................................................................................................
Calendar 125......................................................................................................................................................................................................................................................
Tasks 136............................................................................................................................................................................................................................................................
Memos 139.........................................................................................................................................................................................................................................................
Categories 141...................................................................................................................................................................................................................................................
Calculator 142....................................................................................................................................................................................................................................................
Notification profiles................................................................................................................................................................................................................................... 143
Notification basics 143.....................................................................................................................................................................................................................................
LED notification 145..........................................................................................................................................................................................................................................
Custom notification.................................................................................................................................................................................................................................... 146
Notification profile troubleshooting 148........................................................................................................................................................................................................
Typing.......................................................................................................................................................................................................................................................... 149
Typing basics 149..............................................................................................................................................................................................................................................
Typing input methods 150................................................................................................................................................................................................................................
Spelling checker 152.........................................................................................................................................................................................................................................
Custom dictionary 154......................................................................................................................................................................................................................................
AutoText 156......................................................................................................................................................................................................................................................
Typing shortcuts 157.........................................................................................................................................................................................................................................
Typing troubleshooting 158.............................................................................................................................................................................................................................
Language..................................................................................................................................................................................................................................................... 159
Change the display language 159...................................................................................................................................................................................................................
Add a display language 159.............................................................................................................................................................................................................................
Delete a display language......................................................................................................................................................................................................................... 159
About typing input languages 159..................................................................................................................................................................................................................
Change the typing input language 159..........................................................................................................................................................................................................
Switch typing input methods 160....................................................................................................................................................................................................................
Change the input options for SureType technology 160..............................................................................................................................................................................
Change the voice dialing language 160.........................................................................................................................................................................................................
Use a shortcut to switch typing input languages while you type 161........................................................................................................................................................
Change the shortcut for switching typing input languages 161.................................................................................................................................................................
Turn off the shortcut for switching typing input languages 161.................................................................................................................................................................
Change the display options for contacts................................................................................................................................................................................................. 162
Language troubleshooting 162........................................................................................................................................................................................................................
Display and keyboard................................................................................................................................................................................................................................ 163
Backlighting 163................................................................................................................................................................................................................................................
Display options 163...........................................................................................................................................................................................................................................
External display 166..........................................................................................................................................................................................................................................
Keyboard options 166.......................................................................................................................................................................................................................................
Themes 167........................................................................................................................................................................................................................................................
Accessibility options 168..................................................................................................................................................................................................................................
Display troubleshooting 169............................................................................................................................................................................................................................
Search.......................................................................................................................................................................................................................................................... 170
Messages, attachments, and web pages 170.................................................................................................................................................................................................
Organizer data 173...........................................................................................................................................................................................................................................
Search shortcuts......................................................................................................................................................................................................................................... 174
Synchronization.......................................................................................................................................................................................................................................... 175
About synchronization 175...............................................................................................................................................................................................................................
Reconcile email messages over the wireless network 175...........................................................................................................................................................................
Delete email messages over the wireless network 175................................................................................................................................................................................
Prerequisites: Synchronizing organizer data over the wireless network 176.............................................................................................................................................
Synchronize organizer data over the wireless network 176.........................................................................................................................................................................
About synchronization conflicts 176...............................................................................................................................................................................................................
Manage email reconciliation conflicts..................................................................................................................................................................................................... 177
Manage data synchronization conflicts................................................................................................................................................................................................... 177
About backing up and restoring device data 177..........................................................................................................................................................................................
Prerequisites: Restoring data over the wireless network 177......................................................................................................................................................................
Delete all device data 178................................................................................................................................................................................................................................
Empty the deleted items folder on your computer from your device................................................................................................................................................... 178
Synchronization troubleshooting 178.............................................................................................................................................................................................................
Bluetooth technology................................................................................................................................................................................................................................ 180
Bluetooth technology basics 180.....................................................................................................................................................................................................................
Bluetooth technology options................................................................................................................................................................................................................... 182
Bluetooth technology troubleshooting 186....................................................................................................................................................................................................
GPS technology.......................................................................................................................................................................................................................................... 187
About GPS technology 187..............................................................................................................................................................................................................................
Prevent others from tracking your location 187............................................................................................................................................................................................
GPS technology troubleshooting 187.............................................................................................................................................................................................................
Maps............................................................................................................................................................................................................................................................ 189
Map basics 189..................................................................................................................................................................................................................................................
Navigation................................................................................................................................................................................................................................................... 191
Maps bookmarks 191........................................................................................................................................................................................................................................
Map options 193................................................................................................................................................................................................................................................
Map shortcuts 195.............................................................................................................................................................................................................................................
Maps troubleshooting................................................................................................................................................................................................................................ 195
BlackBerry Messenger............................................................................................................................................................................................................................... 196
Contacts 196......................................................................................................................................................................................................................................................
Groups 197.........................................................................................................................................................................................................................................................
Conversations 198.............................................................................................................................................................................................................................................
Availability................................................................................................................................................................................................................................................... 201
Applications................................................................................................................................................................................................................................................ 203
Switch applications 203....................................................................................................................................................................................................................................
Add an application 203.....................................................................................................................................................................................................................................
View properties for an application 203...........................................................................................................................................................................................................
Delete a third-party application 203...............................................................................................................................................................................................................
Receive a device password prompt before you add an application 204.....................................................................................................................................................
View the size of an application database 204................................................................................................................................................................................................
About updating the BlackBerry Device Software 204...................................................................................................................................................................................
Prerequisites: Updating the BlackBerry Device Software over the wireless network 204.......................................................................................................................
Update the BlackBerry Device Software 205.................................................................................................................................................................................................
Return to the previous version of the BlackBerry Device Software 205.....................................................................................................................................................
Delete the previous version of the BlackBerry Device Software 205..........................................................................................................................................................
Application troubleshooting 206.....................................................................................................................................................................................................................
Wireless network coverage....................................................................................................................................................................................................................... 207
Find information about wireless coverage indicators 207............................................................................................................................................................................
Turn off a wireless connection 207..................................................................................................................................................................................................................
Network connection indicators 207................................................................................................................................................................................................................
Turn on wireless coverage notification 208....................................................................................................................................................................................................
Turn off data service 208..................................................................................................................................................................................................................................
About roaming 208............................................................................................................................................................................................................................................
Verify the status of network connections and services 209.........................................................................................................................................................................
Wireless network coverage troubleshooting 209...........................................................................................................................................................................................
Power, battery, and memory..................................................................................................................................................................................................................... 210
Turn off your device 210...................................................................................................................................................................................................................................
Set your device to turn on and turn off automatically 210...........................................................................................................................................................................
Reset the device 210.........................................................................................................................................................................................................................................
Check the battery power level 210..................................................................................................................................................................................................................
Extend battery life 210......................................................................................................................................................................................................................................
Format a media card 211..................................................................................................................................................................................................................................
View the amount of available memory 211....................................................................................................................................................................................................
Best practice: Optimizing your device performance.............................................................................................................................................................................. 211
Security........................................................................................................................................................................................................................................................ 213
Security basics 213............................................................................................................................................................................................................................................
Password keeper 214........................................................................................................................................................................................................................................
Encryption 217...................................................................................................................................................................................................................................................
Memory cleaning........................................................................................................................................................................................................................................ 219
Certificates 221..................................................................................................................................................................................................................................................
PGP keys 227.....................................................................................................................................................................................................................................................
Certificate servers 232......................................................................................................................................................................................................................................
Key stores 234....................................................................................................................................................................................................................................................
Smart cards 237.................................................................................................................................................................................................................................................
Software tokens 240..........................................................................................................................................................................................................................................
About security self-tests............................................................................................................................................................................................................................ 240
Verify security software 241.............................................................................................................................................................................................................................
Third-party application control 241................................................................................................................................................................................................................
Security troubleshooting 244...........................................................................................................................................................................................................................
Service books and diagnostic reports...................................................................................................................................................................................................... 245
Service books 245..............................................................................................................................................................................................................................................
Diagnostic reports 246......................................................................................................................................................................................................................................
BrickBreaker................................................................................................................................................................................................................................................ 248
About BrickBreaker 248....................................................................................................................................................................................................................................
BrickBreaker capsules................................................................................................................................................................................................................................ 248
BrickBreaker scoring 249..................................................................................................................................................................................................................................
Play BrickBreaker 249.......................................................................................................................................................................................................................................
Adjust the volume 249......................................................................................................................................................................................................................................
Set the paddle speed 249.................................................................................................................................................................................................................................
Submit a score to the BrickBreaker high score web site 250.......................................................................................................................................................................
Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 250
Glossary....................................................................................................................................................................................................................................................... 251
Legal notice................................................................................................................................................................................................................................................. 255
Shortcuts
BlackBerry basics shortcuts
• To move the cursor, roll the trackball.
• To move back a screen, press the key.Escape
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the key.Space
• To view available values in a field, press the key.Alt
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the
Alt key.
• To return to the Home screen or application list, press the key.End
• To delete a highlighted item, press the key.Backspace/Delete
On the Home screen
• To lock the keyboard, hold the asterisk ( ) key. To unlock the keyboard, press the asterisk ( ) key and the key.* * Send
• To lock the device, set a password. Hold the asterisk ( ) key. To unlock the device, type your password. Press the key.* Enter
• To switch between the active notification profile and the Vibrate notification profile, hold the key.#
Phone shortcuts
• To change your ring tone, in the phone application, press the key. Click .Menu Set Ring Tone
• To check your voice mail, press and hold .1
• To send an incoming call to voice mail when the flip is closed, press and hold the key.Volume Down
• To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign
speed dial to.
• To add an extension to a phone number, press the key. Type the extension number.X
• To type a letter in a phone number field, press and hold the key. Use the multi-tap input method to type the letter.Alt
• To insert a plus sign (+) when typing a phone number, press and hold .0
• To turn on the speakerphone during a call, press the period ( ) key. To turn off the speakerphone during a call, press the period ( ) key. .
again.
• If you are using a wireless headset, to stop listening to a call with the headset, press the period (.) key. To listen to a call using the wireless
headset again, press the period ( ) key again..
• If you have multiple phone numbers associated with your BlackBerry® device, to switch phone numbers, in the phone application, click
your active phone number. Click a phone number.
User Guide Shortcuts
8
Message shortcuts
In a message
• To reply to a message, press the exclamation point ( ) key.!
• To forward a message, press the period ( ) key..
• To move to the last cursor position after you close and reopen a received email message or PIN message, press .5
In a message list
• To open a highlighted message, press the key.Enter
• To compose a message from a message list, press the comma ( ) key.,
• To view received messages and received call logs, press the key and .Alt 3
• To view call logs, press the key and the period ( ) key.Alt .
• To view voice mail messages, press the key and .Alt 7
• To view SMS text messages, press the key and the question mark ( ) key.Alt ?
• To view all your messages, press the key.Escape
Move around a message list
• To move up a screen, press the key and the key.Shift Space
• To move down a screen, press the key.Space
• To move to the top of a message list, press .1
• To move to the bottom of a message list, press .7
• To move up a message, press .2
• To move down a message, press .8
• To move to the next date, press .6
• To move to the previous date, press .4
Attachment shortcuts
• To search for text in an attachment, press .Q
In a spreadsheet
• To move to a specific cell, press .A
• To view the content of a cell, press the key.Space
• To switch worksheets, press . Highlight a worksheet. Press the key.O Enter
In a presentation
• To switch presentation views, press .Z
• To move to the next slide when viewing a presentation in slide view, press .6
• To move to the previous slide when viewing a presentation in slide view, press .4
User Guide Shortcuts
9
Camera and video camera shortcuts
Depending on your BlackBerry® device, the camera or video camera feature might not be supported.
• To zoom in to a subject before taking a picture, press the key.Volume Up
• To zoom out from a subject before taking a picture, press the key.Volume Down
• To take a picture when the flip is open, press the key.Right Convenience
• To change the flash mode for a picture or to turn on low-light mode for a video, press the key.Space
Media shortcuts
• To pause a song or video, press the key. To resume playing a video or song, press the key again.Mute Mute
• To play the next song in a category, press .6
• To play the previous song in a category, press .4
• To play the next song in a playlist, press and hold the key.Volume Up
• To play the previous song in a playlist, press and hold the key.Volume Down
• To turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press the key until you reach theVolume Up
highest volume setting, and then press the key four times quickly.Volume Up
• To pan up in a picture, press .2
• To pan down in a picture, press .8
• To pan right in a picture, press .6
• To pan left in a picture, press .4
• To return to the center of a picture, press .5
• To zoom in to a picture, press . To zoom to the original picture size, press .3 7
• To zoom out from a picture, press . To zoom to the original picture size, press .9 7
• To rotate a picture, press the comma ( ) key.,
• To fit a picture to the screen size, press .1
Browser shortcuts
• To insert a period (.) in the web address field, press the key.Space
• To insert a slash mark (/) in the web address field, press the key and the key.Shift Space
• To stop loading a web page, press the key.Escape
• To close the browser, hold the key.Escape
On a web page
• To switch between Column view and Page view, press the at sign ( ) key.@
User Guide Shortcuts
10
• To zoom in to a web page, press the comma ( ) key.,
• To zoom out from a web page, press the period ( ) key..
• To turn on support for JavaScript, press the key.Symbol
• To move to a specific web page, press .5
• To add a bookmark, press the question mark ( ) key.?
• To follow a link, highlight or pause on the link. Press the key.Enter
• To hide the banner, press the exclamation point ( ) key. To view the banner, press the exclamation point ( ) key.! !
Navigate a web page
• To move up a screen, press .3
• To move down a screen, press .9
• To move to the top of a web page, press .1
• To move to the bottom of a web page, press .7
Calendar shortcuts
For shortcuts to work in Day view, in the general calendar options, change the field to .Enable Quick Entry No
• To schedule an appointment, press the period ( ) key..
• To move to the next day, week, or month, press .9
• To move to the previous day, week, or month, press .3
• To move up an hour in Day view or Week view, press .2
• To move down an hour in Day view or Week view, press .8
• To move to the current date, press the exclamation point ( ) key.!
Typing shortcuts
• To insert a period, press the key twice. The next letter is capitalized.Space
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To type the alternate character on a key, press the key and the character key.Alt
• To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example,
to type ü, hold and roll the trackball to the left until ü is highlighted. Click the trackball.3
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a text field, hold the key and press the number key.Alt
• To type a letter in a number field, hold the key and use the multi-tap input method.Alt
• To turn on NUM lock, hold the key and press the key. To turn off NUM lock, press the key.Shift Alt Alt
User Guide Shortcuts
11
• To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as
the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the word that you
want to type. Press the key.Enter
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the key.Space
• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol.
Work with text
• To highlight a line of text, press the key and roll the trackball up or down.Shift
• To highlight text character by character, hold the key and roll the trackball left or right.Shift
• To cancel a text selection, press the key.Escape
• To cut highlighted text when typing, press the key and the key.Shift Backspace/Delete
• To copy highlighted text when typing, press the key and click the trackball.Alt
• To paste highlighted text when typing, press the key and click the trackball.Shift
Search shortcuts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in an attachment, press .Q
• To search for text in a presentation, you must view the presentation in text view or in text and slide view. Press .Q
Map shortcuts
• To zoom in to a map, press .L
• To zoom out from a map, press .O
• To move to the next direction on a route, press .6
• To move to the previous direction on a route, press .4
• To view status information at the top of a map, press . To hide status information at the top of a map, press again.Q Q
• To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information
at the bottom of a map, press the key again.Space
User Guide Shortcuts
12
Phone
Phone basics
Find your phone number
Perform one of the following actions:
• To view your active phone number, from the Home screen, press the key. Your active phone number appears beside the MySend
Number field at the top of the screen.
• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home
screen, press the key. Click the field at the top of the screen. If your wireless service plan supports SMS text andSend My Number
MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.
Make a call
1. On the Home screen or in the phone application, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2. Press the key.
To end the call, press the key.
Related topics
Add a pause or a wait to a phone number, 120
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. During a call, press the key.Menu
2. Perform one of the following actions:
• To answer the incoming call and place the current call on hold, click .Answer - Hold Current
• To answer the incoming call and end the current call, click .Answer - Drop Current
To return to the first call, press the key. Click or .Menu Swap Flash
Mute a call
During a call, press the key.Mute
To turn off mute, press the key again.Mute
User Guide Phone
13
Turn on the speakerphone
During a call, press the period ( ) key..
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the
safety and product information booklet for your device.
To turn off the speakerphone, press the period ( ) key again..
Related topics
Bluetooth technology, 180
Dial an extension
1. Press the key.X
2. Type the extension number.
Dial using numbers or letters
When you type a letter in a phone number, your device dials the number that is associated with the letter on a conventional phoneBlackBerry®
keypad.
• To type a number, press a number key.
• To type the first letter on a key, hold the key. Press the letter key once.Alt
• To type the second letter on a key, hold the key. Press the letter key twice.Alt
Switch applications during a call
1. During a call, press the key.Menu
2. Click .Home Screen
Note: If you switch to a different application and you want to end the call, press the key.End
Make a call when the device is locked
To perform this task, you must turn on dialing from the Lock screen.
1. On the Lock screen, press the key.Menu
2. Click .Place Call
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the key.Send
To end the call, press the key.End
Related topics
User Guide Phone
14
Turn on dialing from the Lock screen, 27
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. You can also use a headset
button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.
For more information about using the headset, see the documentation that came with your headset.
Emergency calls
About emergency calls
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your
BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless
network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the
connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network
automatically.
You can only make emergency calls by typing official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary
by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.
Make an emergency call
Perform one of the following actions:
• If your keyboard or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the key.Send
• If your keyboard is locked, type the emergency number. Press the key.Send
• If your device is locked, press the key. Click . Click Menu Emergency Call Yes.
About GPS technology
Depending on your wireless service provider, this feature might not be supported.
You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based
services. Location-based applications can use your GPS location to provide you with information such as driving directions.
User Guide Phone
15
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want
to use GPS technology, you can pair your BlackBerry device with a enabled GPS receiver. For more information, contact your wirelessBluetooth®
service provider.
If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode, an emergency
operator might be able to use GPS technology to estimate your location.
Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not be able
to estimate your location using only GPS technology.
Turn on GPS technology
Depending on your BlackBerry® device model and wireless network, this feature might not be supported.
The GPS options that appear on your device might differ slightly from the options that appear in this task.
1. On the Home screen, click the icon.Options
2. Click .Advanced Options
3. Click .GPS
4. Change the field to .GPS Services Location On
5. Press the key.Menu
6. Click Save.
To turn off GPS technology, change the field to .GPS Services Location Off
Volume
Adjust the volume
• To increase the volume, press the key.Volume Up
• To decrease the volume, press the key.Volume Down
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. In the phone application, press the key.Menu
2. Click .Options
3. Click .General Options
4. Change the field.Default Call Volume
5. Press the key.Menu
6. Click Save.
User Guide Phone
16
Improve sound quality during a call
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. During a call, press the key.Menu
2. Click .Enhance Call Audio
3. Select a bass or treble option.
Improve sound quality for all calls
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. In the phone application, press the key.Menu
2. Click .Options
3. Click .General Options
4. Change the or fields.Enhance Headset Call Audio Enhance Handset Call Audio
5. Press the key.Menu
6. Click Save.
Voice mail
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone application, press the key.Menu
2. Click .Call Voice Mail
Change the voice mail access number
If a voice mail access number is not already set on your device, you can type the access number for a different voice mail system.BlackBerry®
1. In the phone application, press the key.Menu
2. Click .Options
3. Click .Voice Mail
4. Type a voice mail access number and a password.
5. Press the key.Menu
6. Click Save.
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Speed dial
Set up speed dial for a contact
1. In the phone application, press the key.Menu
2. Click .View Speed Dial List
3. Click an unassigned key.
4. Click .New Speed Dial
5. Click a contact.
To make a call using speed dial, in the phone application, on the Home screen, in a message, or in a message list, hold the key that you assigned
to the contact.
Change the contact assigned to a speed dial key
1. In the phone application, press the key.Menu
2. Click .View Speed Dial List
3. Highlight a contact or phone number.
4. Press the key.Menu
5. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click . Click a new contact.Edit
• To assign the contact to a different speed dial key, click . Click a new speed dial key.Move
• To delete the contact from the speed dial list, click Delete.
Voice dialing
Make a call using a voice command
To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device
must support this feature and you must turn on Bluetooth technology.
You cannot make calls to emergency numbers using voice commands.
1. In the voice dialing application, wait for the sound.
2. Say " " and a contact name or phone number.Call
To end the call, press the key.End
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Dial an extension using a voice command
To perform this task, you must set options for dialing extensions.
You can dial extensions only within your company.
Say " " and the extension number.Call extension
Related topics
Set options for dialing extensions, 25
Check a status using a voice command
You can check your active phone number, the wireless coverage level, and the battery power level using a voice command.
1. In the voice dialing application, wait for the sound.
2. Perform any of the following actions:
• To check your active phone number, say " ."Check my phone number
• To check the wireless coverage level, say " ."Check coverage
• To check the battery power level, say " ."Check battery
Change the voice dialing language
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service
provider or administrator.
1. On the Home screen, click the icon.Options
2. Click .Language
3. Change the field.Voice Dialing Language
4. Press the key.Menu
5. Click Save.
Turn off choice lists for voice commands
If your device identifies more than one possible match to a voice command, your device presents you with a list of possible matches,BlackBerry®
or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
1. On the Home screen, click the icon.Options
2. Click .Voice Dialing
3. Set the field to .Choice Lists Always Off
4. Press the key.Menu
5. Click Save.
Turn off voice prompts
After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice command.
1. In the voice dialing application, wait for the sound.
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2. Say " ."Turn prompts off
To turn on voice prompts again, say " ."Turn prompts on
Set playback options for voice dialing
After you say the phone number or contact that you want to call, your device plays your choice back for you. You can set differentBlackBerry®
playback options.
1. On the Home screen, click the icon.Options
2. Click .Voice Dialing
3. Perform any of the following actions:
• To turn off playback for phone numbers, set the field to .Digit Playback Disabled
• To turn off playback for contacts, set the field to .Name Playback Disabled
• To set how quickly playback for contacts occurs, set the field.Name Playback Speed
• To set the playback volume for contacts, set the field.Name Playback Volume
4. Press the key.Menu
5. Click Save.
Set the matching sensitivity level for voice commands
1. On the Home screen, click the icon.Options
2. Click .Voice Dialing
3. Perform one of the following actions:
• To increase matches, set the field closer to .Sensitivity Reject Less
• To reduce the number of incorrect matches, set the field closer to .Sensitivity Reject More
4. Press the key.Menu
5. Click Save.
Improve voice recognition of numbers
1. On the Home screen, click the icon.Options
2. Click .Voice Dialing
3. Press the key.Menu
4. Click .Adapt Digits
5. Complete the instructions on the screen.
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Conference calls
Make a conference call
You cannot add more than two contacts to a conference call.
1. During a call, press the key.Menu
2. Click .Conference Call
3. Type a phone number or highlight a contact.
4. Press the key.Send
5. During the second call, press the key.Send
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Type and the access code.X
Leave a conference call
Depending on your wireless service provider, this feature might not be supported.
If you make a conference call, you can leave the conference call and the call continues without you.
1. During a conference call, press the key.Menu
2. Click .Flash
Call logs
About call logs
A call log includes the date of your phone call, the phone number, and the estimated duration of the call. For more information about the exact
duration of a call, contact your wireless service provider.
You can view call logs in the phone application or, depending on how you set your call logging options, you can view call logs in the messages
application. You can also add notes to call logs or send call logs as email messages. Depending on your theme, missed calls might also appear
on the Home screen. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days.
View call logs in a message list
1. In the phone application, press the key.Menu
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2. Click .Options
3. Click .Call Logging
4. Select an option for a call log type.
To hide call logs in a message list, select the option.None
Add notes to a call log
1. In the phone application, highlight a call log.
2. Press the key.Menu
3. Click .View History
4. Press the key.Menu
5. Click Add Notes.
6. Type call notes.
7. Press the key.Menu
8. Click Save.
Change call log notes
1. In the phone application, highlight a call log.
2. Press the key.Menu
3. Click .View History
4. Press the key.Menu
5. Click .Edit Notes
6. Change the call notes.
7. Press the key.Menu
8. Click Save.
Send a call log
1. In the phone application, highlight a call log.
2. Press the key.Menu
3. Click .View History
4. Press the key.Menu
5. Click .Forward
Delete call log notes
1. In the phone application, highlight a call log.
2. Press the key.Menu
3. Click .View History
4. Press the key.Menu
5. Click .Edit Notes
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6. Press the key.Menu
7. Click .Clear Field
8. Press the key.Menu
9. Click Save.
Call forwarding
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or
BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
For more information, contact your wireless service provider.
Forward calls
To perform this task, your wireless service provider must set up your BlackBerry® device for this service.
1. In the phone application, press the key.Menu
2. Click .Options
3. Click .Call Forwarding
4. Perform one of the following actions:
• To forward all calls to a call forwarding number, click . Change the field to a call forwarding number.All Calls Forward All Calls
• To forward unanswered calls only, click . Change the All Calls Forward All Calls field to . Press the key. ClickDo Not Forward Menu
Save. Click , , or . Change the , , or fields to a call forwardingBusy No Answer Unreachable If Busy If No Reply If Not Reachable
number.
5. Press the key.Menu
6. Click Save.
To stop forwarding calls, change the field to .Forward All Calls Do Not Forward
Add a call forwarding phone number
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. In the phone application, press the key.Menu
2. Click .Options
3. Click .Call Forwarding
4. Press the key.Menu
5. Click .New Number
6. Type a phone number.
7. Press the key.Enter
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8. Press the key.Menu
9. Click .Close
Change a call forwarding phone number
You can only change call forwarding phone numbers that you have added.
1. In the phone application, press the key.Menu
2. Click .Options
3. Click .Call Forwarding
4. Press the key.Menu
5. Click .Edit Numbers
6. Highlight a phone number.
7. Press the key.Menu
8. Click .Edit
9. Change the phone number.
10. Press the key.Enter
Delete a call forwarding phone number
You can only delete call forwarding phone numbers that you have added.
1. In the phone application, press the key.Menu
2. Click .Options
3. Click .Call Forwarding
4. Press the key.Menu
5. Click .Edit Numbers
6. Click a phone number.
7. Click Delete.
Smart dialing
About smart dialing
You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code
and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that you specified
in the smart-dialing options.
Depending on your BlackBerry® device model, in the smart-dialing options, you can also specify the main phone number for an organization
that you call frequently. If you specify a phone number for an organization, you can call a contact at the organization quickly by dialing the
contact's extension only. Likewise, when you add a contact from the organization to your contact list, you only need to type the contact's
extension.
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Set the default country code and area code
1. In the phone application, press the key.Menu
2. Click .Options
3. Click .Smart Dialing
4. Set the and fields.Country Code Area Code
5. In the field, set the default length for phone numbers in your country.National Number Length
6. Press the key.Menu
7. Click Save.
Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country
code or the National Direct Dialing prefix.
Set options for dialing extensions
1. In the phone application, press the key.Menu
2. Click .Options
3. Click .Smart Dialing
4. In the field, type the main phone number for an organization.Number
5. In the field, set how long your BlackBerry® device waits before dialing an extension.Wait For
6. In the field, set the default length for extensions.Extension Length
7. Press the key.Menu
8. Click Save.
TTY support
Depending on your wireless service provider, this feature might not be supported.
About TTY support
When you turn on TTY support and you connect your device to a TTY device that operates at 45.45 bits per second, you can makeBlackBerry®
calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY
device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your
BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit
www.shopblackberry.com.
Turn on TTY support
1. From the Home screen, press the key.Send
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2. Press the key.Menu
3. Click .Options
4. Click .TTY
5. Change the field to TTY Mode Yes.
6. Press the key.Menu
7. Click Save.
A TTY indicator appears in the device status section of the screen.
To turn off TTY support, change the field to .TTY Mode No
Multiple phone numbers
About multiple phone numbers
You can have multiple phone numbers associated with your BlackBerry® device if one of the following situations applies:
• Your device supports more than one phone number.
• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS
Client phone number.
If you have more than one phone number associated with your device, you can switch the phone number that you use as your active phone
number. If your device supports more than one phone number, you make calls from and receive calls to your active phone number only. If your
device supports a BlackBerry MVS Client phone number and another phone number, you can receive calls to both phone numbers, but you
make calls using your active phone number only. For example, you cannot place one call on hold and make a second call using another phone
number.
If you have a BlackBerry MVS Client phone number and another phone number, you can receive calls to either phone number even when you
are on a call.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.
Switch the active phone number
To perform this task, your BlackBerry® device must be connected to the wireless network.
You can make and receive calls using another phone number that is associated with your device by changing the active phone number.
1. In the phone application, click your phone number at the top of the screen.
2. Click the phone number that you want to set as the active phone number.
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Phone options
Turn on dialing from the Lock screen
1. On the Home screen, click the icon.Options
2. Click .Password
3. Set the field to Allow Outgoing Calls While Locked Yes.
4. Press the key.Menu
5. Click Save.
Sort phone numbers or contacts on the Phone screen
1. In the phone application, press the key.Menu
2. Click .Options
3. Click .General Options
4. Perform one of the following actions:
• To sort phone numbers or contacts by frequency of use, change the field to Phone List View Most Used.
• To sort contacts alphabetically by contact name, change the field to .Phone List View Name
• To sort phone numbers or contacts by recency of use, change the field to .Phone List View Most Recent
5. Press the key.Menu
6. Click Save.
To sort phone numbers or contacts by call logs again, change the field to .Phone List View Call Log
Hide or display your phone number when you make calls
The wireless network can override the option that you choose.
1. In the phone application, press the key.Menu
2. Click .Options
3. Click .General Options
4. Perform one of the following actions:
• To request that your phone number is hidden, change the field to .Restrict My Identity Always
• To request that your phone number is displayed, change the field to .Restrict My Identity Never
• To request that the network decide whether to hide or display your phone number, change the field to Restrict My Identity Network
Determined.
5. Press the key.Menu
6. Click Save.
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Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the key.Menu
3. Click .Options
4. If necessary, click .General Options
5. Change the field to .Confirm Delete No
6. Press the key.Menu
7. Click Save.
Stop answering calls automatically when you open the flip
1. In the phone application, press the key.Menu
2. Click .Options
3. Click .General Options
4. Change field to .Auto Answer Calls Never
5. Press the key.Menu
6. Click Save.
Reset a call timer
A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service
provider.
1. In the phone application, press the key.Menu
2. Click .Status
3. Click or .Last Call Total Calls
4. Click .Clear Timer
5. Press the key.Menu
6. Click Save.
About hearing aid mode
In hearing aid mode, or telecoil mode, the magnetic signal of your device is modified to an appropriate level and frequency responseBlackBerry®
to be picked up by hearing aids that are equipped with telecoils.
Turn on hearing aid mode
1. From the Home screen, press the key.Send
2. Press the key.Menu
3. Click .Options
4. Click .Hearing Aid Mode
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5. Change the field to .Mode Enabled Telecoil
6. Press the key.Menu
7. Click Save.
The H-T telecoil indicator appears in the device status section of the screen.
Phone shortcuts
• To change your ring tone, in the phone application, press the key. Click .Menu Set Ring Tone
• To check your voice mail, press and hold .1
• To send an incoming call to voice mail when the flip is closed, press and hold the key.Volume Down
• To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign
speed dial to.
• To add an extension to a phone number, press the key. Type the extension number.X
• To type a letter in a phone number field, press and hold the key. Use the multi-tap input method to type the letter.Alt
• To insert a plus sign (+) when typing a phone number, press and hold .0
• To turn on the speakerphone during a call, press the period ( ) key. To turn off the speakerphone during a call, press the period ( ) key. .
again.
• If you are using a wireless headset, to stop listening to a call with the headset, press the period (.) key. To listen to a call using the wireless
headset again, press the period ( ) key again..
• If you have multiple phone numbers associated with your BlackBerry® device, to switch phone numbers, in the phone application, click
your active phone number. Click a phone number.
Phone troubleshooting
I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list
or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including
the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your
phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from
and receive calls to is set as your active phone number.
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Related topics
Call forwarding, 23
Switch the active phone number, 26
I cannot check my voice mail
Try performing the following actions:
• If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using
a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate
phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service
provider or administrator.
I cannot make calls using a voice command
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Bluetooth®If you are using a enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device
supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
• Verify that your keyboard is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language
options. Certain languages might not be supported.
Related topics
Change the voice dialing language, 19
Bluetooth technology, 180
My device does not recognize names or numbers in voice commands
Try performing the following actions:
• Say the first name and the last name of your contact.
• If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.
• If your device often identifies incorrect matches, set the matching sensitivity level to reject more.
• Improve voice recognition of numbers.
Related topics
Set the matching sensitivity level for voice commands, 20
Improve voice recognition of numbers, 20
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I cannot make a conference call
If your BlackBerry® device is associated with a BlackBerry® MVS Client phone number, you cannot join a call that you make or receive using
your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless service
provider.
Some features are not available on my device
The availability of certain features on your device might be affected based on various items such as your device model and wirelessBlackBerry®
service plan.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from
using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit
www.blackberry.com/go/devices.
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Messages
Message basics
Composing messages
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. In a message, calendar entry, task, or memo, press the key.Menu
2. Click .Check Spelling
3. Perform any of the following actions:
• To accept the suggested spelling, click a word in the list that appears.
• To ignore the suggested spelling, press the key.Escape
• To ignore all instances of the suggested spelling, press the key. Click .Menu Ignore All
• To add the word to the custom dictionary, press the key. Click .Menu Add To Dictionary
• To stop checking spelling, press the key. Click .Menu Cancel Spell Check
Save a draft of a message
1. When composing a message, press the key.Menu
2. Click .Save Draft
Set the importance level for a message
You can set the importance level for an email message, PIN message, or MMS message.
1. When composing a message, press the key.Menu
2. Click .Options
3. Set the field.Importance
4. Press the key.Menu
5. Click .Save
Blind carbon copy a contact
You can blind carbon copy a contact in an email message, a PIN message, or an MMS message.
1. When composing a message, press the key. Menu
2. Click .Add Bcc
Attach a contact to a message
You can attach a contact to an email message, a PIN message, or an MMS message.
1. When composing a message, press the key.Menu
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2. Click or .Attach Address Attach Contact
3. Click a contact.
Add a signature
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service
Online Help for more information.
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .Email Settings
5. If necessary, change the field.Message Services
6. Set the field to Use Auto Signature Yes.
7. In the text box that appears, type a signature.
8. Press the key.Menu
9. Click Save.
Your signature is added to email messages after you send them.
Delete the disclaimer from an email message
If your device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerryBlackBerry®
Enterprise Server might add a disclaimer to email messages after you send them.
1. When composing an email message, press the key.Menu
2. Click .Remove Disclaimer
To add the disclaimer again, press the key. Click .Menu Add Disclaimer
Create a link for a PIN
You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message.
When typing text, type and the PIN.pin:
Sending messages
Send an email message
1. On the Home screen, click the icon.Messages
2. Press the key.
3. Click .Compose Email
4. In the field, perform one of the following actions:To
• Type an email address.
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• Type a contact name.
• Type part of a contact name. Click a contact.
5. Type a message.
6. Press the key.
7. Click .Send
Related topics
Search for contacts in your organization's address book, 120
Mailing lists, 122
Send a PIN message
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Compose PIN
4. In the field, perform one of the following actions:To
• Type a PIN. Press the key.Enter
• Type a contact name. Press the key.Enter
• Type part of a contact name. Click a contact.
5. Type a message.
6. Press the key.Menu
7. Click .Send
Related topics
Mailing lists, 122
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1. On the Home screen, click the icon.Messages
2. Press the key.
3. Click Compose SMS.
4. In the field, perform one of the following actions:To
• Type an SMS phone number (include the country code and area code).
• Type a contact name.
• Type part of a contact name. Click a contact.
• If your device is connected to a CDMA network, you can type an email address.
5. Type a message.
6. Press the key.
7. Click .Send
Related topics
Mailing lists, 122
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Send an MMS message
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the icon.Messages
2. Press the key.
3. Click Compose MMS.
4. Perform one of the following actions:
• If the contact is not in your contact list, click . Click or . Type an email address or an MMS phone number.[Use Once] Email Phone
Press the key.Enter
• If the contact is in your contact list, click a contact. Click an email address or phone number.
5. Type a message.
6. Press the key.
7. Click .Send
Related topics
Mailing lists, 122
View the size of an MMS message before sending it, 50
Reply to a message
1. In a message, press the key.Menu
2. Click or .Reply Reply to All
Forward a message
You cannot forward MMS messages that contain content that is copyright protected.
1. In a message, press the key.Menu
2. Perform one of the following actions:
• Click .Forward
• Click . Click a message type.Forward As
Resend a message
You cannot change an SMS text message or MMS message before you resend it.
1. In a sent message, press the key.Menu
2. Perform one of the following actions:
• To change the message, click . Change the message. Press the key. Click .Edit Menu Send
• To change the recipients, click . Highlight a contact. Press the key. Click . Click a new contact. Press theEdit Menu Change Address
Menu Send key. Click .
• To resend the message without changing it, click .Resend
Stop a message from sending
You can stop a message from sending only if a clock icon appears beside the message.
1. On the Home screen, click the icon.Messages
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2. Highlight the message.
3. Press the key.Menu
4. Click Delete.
Managing messages
Open a message
If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a
specific email address.
1. On the Home screen, click the icon.Messages
2. Click a message.
If you open an MMS message and the content does not appear, press the key. Click Menu Retrieve.
Save a message
1. In a message, press the key.Menu
2. Click Save.
Search for text in a message, in an attachment, or on a web page
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in an attachment, or on a web page, press the key.Menu
2. Click .Find
3. Type the text.
4. Press the key.Enter
To search for the next instance of the text, press the key. Click .Menu Find Next
Mark a message as opened or unopened
1. On the Home screen, click the icon.Messages
2. Perform one of the following actions:
• Highlight a message. Press the key. Click or .Menu Mark Opened Mark Unopened
• Highlight a date field. Press the key. Click . Click .Menu Mark Prior Opened Mark Opened
View an address instead of a display name
1. In a message, click a contact.
2. Click .Show Address
To view the display name again, click a contact. Click .Show Name
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View messages in a specific folder
You can view email messages and MMS messages in a specific folder.
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .View Folder
4. Click a folder.
Delete a message
1. In a message, press the key.Menu
2. Click Delete.
Delete multiple messages
1. On the Home screen, click the icon.Messages
2. Perform one of the following actions:
• key.To delete a range of messages, highlight a message. Press and hold the Shift key. Roll the trackball up or down. Release the Shift
Press the key. Click .Menu Delete Messages
• To delete all messages prior to a certain date, highlight a date field. Press the key. Click . Click Menu Delete Prior Delete.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during
email reconciliation.
Email messages
Email message basics
Send an email message
1. On the Home screen, click the icon.Messages
2. Press the key.
3. Click .Compose Email
4. In the field, perform one of the following actions:To
• Type an email address.
• Type a contact name.
• Type part of a contact name. Click a contact.
5. Type a message.
6. Press the key.
7. Click .Send
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Related topics
Search for contacts in your organization's address book, 120
Mailing lists, 122
Delete the original text from a reply message
1. When replying to a message, press the key.Menu
2. Click .Delete Original Text
File an email message
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the Home screen, click the icon.Messages
2. Highlight an email message.
3. Press the key.Menu
4. Click .File
5. Highlight a message folder.
6. Press the key.Menu
7. Click .File
Related topics
Reconcile email messages over the wireless network, 175
Add, change, or delete an email message folder
You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on,
your BlackBerry® device receives changes that you make to the email message folders on your computer over the wireless network.
If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the
BlackBerry® Desktop Manager. For more information about email reconciliation, see the . BlackBerry Desktop Software Online Help
Forward messages from a specific email message folder to your device
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .Email Settings
5. If necessary, change the field.Message Services
6. Press the key.Menu
7. Click .Folder Redirection
8. Select the check box beside an email message folder.
9. Press the key.Menu
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10. Click Save.
Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email
application on your computer, appear on your device.
Related topics
Stop storing messages sent from your computer on your device, 39
Add, change, or delete an email message folder, 38
Stop storing messages sent from your device on your computer
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .Email Settings
5. If necessary, change the field.Message Services
6. Change the field to .Save Copy In Sent Folder No
7. Press the key.Menu
8. Click Save.
Stop storing messages sent from your computer on your device
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .Email Settings
5. If necessary, change the field.Message Services
6. Press the key.Menu
7. Click .Folder Redirection
8. Clear the check box beside the folder.Sent Items
9. Press the key.Menu
10. Click Save.
Email message filters
About email message filters
You can create email message filters to specify which email messages are forwarded to your device and which remain in the emailBlackBerry®
application on your computer.
Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create
multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that
filter higher in the list.
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Create an email message filter
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service
Online Help for more information.
1. On the Home screen, click the icon. Messages
2. Press the key.Menu
3. Click .Options
4. Click .Email Filters
5. Press the key.Menu
6. Click .New
7. Type a name for the email message filter.
8. Set the email message filter options.
9. Press the key.Menu
10. Click Save.
Create an email message filter based on a contact or subject
1. On the Home screen, click the icon.Messages
2. Highlight an email message.
3. Press the key.Menu
4. Click or .Filter Sender Filter Subject
5. Type a name for the email message filter.
6. Set the email message filter options.
7. Press the key.Menu
8. Click Save.
Options for email message filters
From:
Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages.
Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts
or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the
contact or email address.
Sent To:
Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages.
Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts
or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the
contact or email address.
Sent directly to me:
Set whether the email message filter applies to email messages that include your email address in the To field.
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CC to me:
Set whether the email message filter applies to email messages that include your email address in the CC field.
BCC to me:
Set whether the email message filter applies to email messages that include your email address in the BCC field.
Importance:
Set the importance level of email messages that the email message filter applies to.
Sensitivity:
Set the sensitivity level of email messages that the email message filter applies to.
Action:
Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are
forwarded, specify whether they are forwarded with high importance or with the email message header only.
Turn on an email message filter
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .Email Filters
5. Select the check box beside an email message filter.
6. Press the key.Menu
7. Click Save.
Change an email message filter
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .Email Filters
5. Highlight an email message filter.
6. Press the key.Menu
7. Click .Edit
8. Change the options for the email message filter.
9. Press the key.Menu
10. Click Save.
Prioritize email message filters
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .Email Filters
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5. Highlight an email message filter.
6. Press the key.Menu
7. Click Move.
8. Click the new location.
Delete an email message filter
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .Email Filters
5. Highlight an email message filter.
6. Press the key.Menu
7. Click Delete.
Email message options
Check spelling automatically before sending email messages
1. On the Home screen, click the icon.Options
2. Click .Spell Check
3. Select the option.Spell Check Email Before Sending
4. Press the key.Menu
5. Click Save.
Set an out-of-office reply
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .Email Settings
5. If necessary, change the field.Message Services
6. Change the field to Use Out Of Office Reply Yes.
7. In the text box that appears, type a reply.
8. If you use IBM® Lotus Notes®, in the field, set the date on which the out-of-office reply should turn off.Until
9. Press the key.Menu
10. Click Save.
To turn off the out-of-office reply, change the field to .Use Out Of Office Reply No
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Request delivery or read confirmation for email messages
Depending on your wireless service provider, this feature might not be supported.
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .Email Settings
5. If necessary, change the field to the email account that uses the BlackBerry Internet Service.Message Services
6. Perform any of the following actions:
• To send read notification when a sender requests it, change the field.Send Read Receipts
• To request delivery or read notification when you send email messages, change the and fields.Confirm Delivery Confirm Read
7. Press the key.Menu
8. Click Save.
View email messages in plain text format
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .Email Settings
5. If necessary, change the field.Message Services
6. Change the field to .Enable HTML Email No
7. Press the key.Menu
8. Click Save.
Stop loading pictures in HTML email messages
By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email messages.
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .Email Settings
5. If necessary, change the field.Message Services
6. Change the field to .Download Images Automatically No
7. Press the key.Menu
8. Click Save.
To view pictures in an HTML email message, press the key. Click .Menu Get Images
Hide filed email messages
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
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3. Click .Options
4. Click .General Options
5. Change the field to Hide Filed Messages Yes.
6. Press the key.Menu
7. Click Save.
Receive only the first section of long email messages
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .General Options
5. Change the field to .Auto More No
6. Press the key.Menu
7. Click Save.
To download more of an email message, press the key. Click or .Menu More More All
Change the email address that you use to send messages or meeting invitations
1. On the Home screen, click the icon.Options
2. Click .Advanced Options
3. Click .Default Services
4. Change the field or the field.Messaging (CMIME) Calendar (CICAL)
5. Press the key. Menu
6. Click Save.
Stop forwarding email messages to your device
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .Email Settings
5. If necessary, change the field.Message Services
6. Change the field to .Send Email to Handheld No
7. Press the key.Menu
8. Click Save.
To forward email messages to your device again, change the field to Send Email to Handheld Yes.
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PIN messages
About PIN messages
A PIN uniquely identifies devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerryBlackBerry®
device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed through your
email account.
When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message.
Find your PIN
1. On the Home screen, click the icon.Options
2. Click .Status
Send a PIN message
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Compose PIN
4. In the field, perform one of the following actions:To
• Type a PIN. Press the key.Enter
• Type a contact name. Press the key.Enter
• Type part of a contact name. Click a contact.
5. Type a message.
6. Press the key.Menu
7. Click .Send
Related topics
Mailing lists, 122
Set a high importance level for received PIN messages
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .General Options
5. Set the field to Make PIN Messages Level 1 Yes.
6. Press the key.Menu
7. Click Save.
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SMS text messages
SMS text message basics
About SMS text messages
With an SMS phone number, you can send and receive SMS text messages. An SMS phone number is a phone number that your wireless service
provider sets up for SMS text messaging. If you have more than one phone number associated with your device, your device sendsBlackBerry®
SMS text messages using the first phone number that appears in the drop-down list at the top of the Phone screen in the phone application.
You can send SMS text messages to contacts who have SMS phone numbers. You can also forward SMS text messages as PIN or email messages.
Find your SMS phone number
In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry®
device for SMS text messaging, this number is also your SMS phone number.
If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of
the screen is your SMS phone number.
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1. On the Home screen, click the icon.Messages
2. Press the key.
3. Click Compose SMS.
4. In the field, perform one of the following actions:To
• Type an SMS phone number (include the country code and area code).
• Type a contact name.
• Type part of a contact name. Click a contact.
• If your device is connected to a CDMA network, you can type an email address.
5. Type a message.
6. Press the key.
7. Click .Send
Related topics
Mailing lists, 122
Delete the history from an SMS text message
1. When replying to an SMS text message, press the key.Menu
2. Click .Remove History
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Options for SMS text messages
Turn off AutoText for SMS text messages
1. On the Home screen, click the icon.Options
2. Click SMS.
3. Set the field to Disable AutoText Yes.
4. Press the key.Menu
5. Click Save.
View more of the history in SMS text messages
1. On the Home screen, click the icon.Options
2. Click SMS.
3. Set the field.Number of Previous Items
4. Press the key.Menu
5. Click Save.
Request delivery notification for all SMS text messages
Depending on your wireless service provider, this option might not appear.
1. On the Home screen, click the icon.Options
2. Click SMS.
3. Set the field to .Delivery Reports On
4. Press the key.Menu
5. Click Save.
MMS messages
MMS message basics
About MMS messages
With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf
(vCard®), .ics (iCalendar), .avi, .mpg, or .mov files. An MMS phone number is a phone number that your wireless service provider sets up for
MMS messaging. If you have more than one phone number associated with your device, your device sends MMS messages usingBlackBerry®
the first phone number that appears in the drop-down list at the top of the Phone screen in the phone application.
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Find your MMS phone number
In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry®
device for MMS messaging, this number is also your MMS phone number.
If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of
the screen is your MMS phone number.
Send an MMS message
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the icon.Messages
2. Press the key.
3. Click Compose MMS.
4. Perform one of the following actions:
• If the contact is not in your contact list, click . Click or . Type an email address or an MMS phone number.[Use Once] Email Phone
Press the key.Enter
• If the contact is in your contact list, click a contact. Click an email address or phone number.
5. Type a message.
6. Press the key.
7. Click .Send
Related topics
Mailing lists, 122
View the size of an MMS message before sending it, 50
Create a slide show in an MMS message
1. When composing an MMS message, press the key.Menu
2. Click one of the following menu items:
•Attach Picture
•Attach Audio
•Attach Video
•Attach Voice Note
3. Click a media file.
4. To add another media file, repeat steps 1 to 3.
5. To customize the slide show, perform any of the following actions:
• To add text to a slide, highlight the empty field below the attachment. Type text.
• To change how long a slide appears, change the field.Slide Duration
• To move an item on a slide, click the item. Click . Click the new location.Move Field
Related topics
Attach a media file to an MMS message, 49
User Guide Messages
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MMS message attachments
Attach a media file to an MMS message
1. When composing an MMS message, press the key.Menu
2. Click one of the following menu items:
•Attach Picture
•Attach Audio
•Attach Video
•Attach Voice Note
3. Click a media file.
Attach a contact or appointment to an MMS message
1. When composing an MMS message, press the key.Menu
2. Perform one of the following actions:
• To attach a contact, click . Highlight a contact.Attach Contact
• To attach an appointment, click . Highlight an appointment.Attach Appointment
3. Press the key.Menu
4. Click .Continue
Add an appointment to your calendar from an MMS message
1. In an MMS message, highlight an iCalendar attachment.
2. Press the key.Menu
3. Click .View Appointment
4. Press the key.Menu
5. Click .Add To Calendar
Add a contact to your contact list from an MMS message
1. In an MMS message, highlight a vCard® attachment.
2. Press the key.Menu
3. Click .View Attachment
4. Press the key.Menu
5. Click .Add to Contacts
Save a media file from an MMS message
1. In an MMS message, press the key.Menu
2. Click one of the following menu items:
•Save Image
•Save Audio
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•Save Ringtone
•Save Video
•Save Voice Note
MMS message options
Request delivery or read notification for an MMS message
1. When composing an MMS message, press the key.Menu
2. Click .Options
3. Perform any of the following actions:
• To receive notification when the message is delivered to the recipient, set the field to Confirm Delivery Yes.
• To receive notification when the recipient opens the message, set the field to Confirm Read Yes.
4. Press the key.Menu
5. Click Save.
Request delivery notification or read notification for all MMS messages
1. On the Home screen, click the icon.Options
2. Click MMS.
3. In the section, perform any of the following actions:Notifications
• To receive notification when MMS messages are delivered to recipients, select the check box.Confirm Delivery
• To receive notification when recipients open MMS messages, select the check box.Confirm Read
4. Press the key.Menu
5. Click Save.
View the size of an MMS message before sending it
1. In an MMS message, press the key.Menu
2. Click .Options
The Estimated Size field displays the size of the MMS message.
Stop receiving MMS messages when roaming
1. On the Home screen, click the icon.Options
2. Click MMS.
3. Set the and fields to .Multimedia Reception Automatic Retrieval Home Only
4. Press the key.Menu
5. Click Save.
Block MMS messages
1. On the Home screen, click the icon.Options
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2. Click MMS.
3. In the section, select the check box or the check box.Message Filtering Reject Anonymous Messages Reject Advertisements
4. Press the key.Menu
5. Click Save.
Message list options
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the key.Menu
3. Click .Options
4. If necessary, click .General Options
5. Change the field to .Confirm Delete No
6. Press the key.Menu
7. Click Save.
Turn off the prompt that appears when you mark messages as opened
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .General Options
5. Change the field to .Confirm Mark Prior Opened No
6. Press the key.Menu
7. Click Save.
Set how long your device stores messages
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .General Options
5. Set the field.Keep Messages
6. Press the key.Menu
7. Click Save.
Use color to differentiate work messages from other messages
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server.
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1. On the Home screen, click the icon.Options
2. Click .Security Options
3. Click .General Settings
4. In the section, perform any of the following actions:Message Outline Colours
• To set an outline color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the Enterprise
Messages field.
• To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other
Messages field.
5. Press the key.Menu
6. Click Save.
Note: PIN messages might use the outline color that you have set for work email messages. For more information, contact your administrator.
Change how a message list displays messages
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .General Options
5. Perform any of the following actions:
• To view more of the subject line, change the field to .Display Message Header On 2 lines
• To change the order of the subject line and sender, change the field.Display Order
• To change how messages are separated, change the field.Separators
6. Press the key.Menu
7. Click Save.
About multiple message lists
Depending on your email setup option, you might be able to associate your device with more than one email account. For example,BlackBerry®
you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device
with more than one email account, multiple message lists might appear on your device. In a message list for a specific email account, you can
open and manage email messages for that email account, and you can send messages using the email address for the email account. For more
information about associating your device with more than one email account, see the . BlackBerry Internet Service Online Help
Depending on your theme, a separate message list might appear for SMS text messages and MMS messages.
Use one message list or multiple message lists
By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages.
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .General Options
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5. Perform one of the following actions:
• To use one message list for all messages, set the field to .SMS and Email Inboxes Combined
• To separate SMS text messages from email messages, set the field to .SMS and Email Inboxes Separate
6. Press the key.Menu
7. Click Save.
Hide the new or unopened message indicator
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .General Options
5. Perform one of the following actions:
• To hide the new message indicator, change the field to .Display New Message Indicator No
• To hide the unopened message indicator, change the field to .Display Message Count None
6. Press the key.Menu
7. Click Save.
Hide sent messages
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .General Options
5. Change the field to Hide Sent Messages Yes.
6. Press the key.Menu
7. Click Save.
View call logs in a message list
1. In the phone application, press the key.Menu
2. Click .Options
3. Click .Call Logging
4. Select an option for a call log type.
To hide call logs in a message list, select the option.None
Block incoming messages
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN
messages from contacts in your organization. For more information, contact your administrator.
1. On the Home screen, click the icon.Options
2. Click .Security Options
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3. Click .Firewall
4. Select the check box beside one or more message types.
5. Press the key.Menu
6. Click Save.
Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless
service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message
forwarding or using email message filters.
Allow messages from contacts in your contact list or allowed sender list
1. On the Home screen, click the icon.Options
2. Click .Security Options
3. Click .Firewall
4. Select the check box or the check box.Contacts Specific address
5. Press the key.Menu
6. Click Save.
Add a contact to your allowed sender list
To perform this task, you must set the security firewall to allow messages from specific addresses. This setting allows you to receive messages
from contacts in your allowed sender list.
1. On the Home screen, click the icon.Options
2. Click .Security Options
3. Click .Firewall
4. Press the key.Menu
5. Click .Configure Exceptions
6. Press the key.Menu
7. Click one of the following menu items:
•Add Email Address
•Add Phone Number
•Add PIN
8. Type the contact information.
9. Press the key.Enter
10. Press the key.Menu
11. Click Save.
Reset a blocked message counter
1. On the Home screen, click the icon.Options
2. Click .Security Options
3. Click .Firewall
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4. Highlight a message type.
5. Press the key.Menu
6. Click or .Reset Count Reset All Counts
Message shortcuts
In a message
• To reply to a message, press the exclamation point ( ) key.!
• To forward a message, press the period ( ) key..
• To move to the last cursor position after you close and reopen a received email message or PIN message, press .5
In a message list
• To open a highlighted message, press the key.Enter
• To compose a message from a message list, press the comma ( ) key.,
• To view received messages and received call logs, press the key and .Alt 3
• To view call logs, press the key and the period ( ) key.Alt .
• To view voice mail messages, press the key and .Alt 7
• To view SMS text messages, press the key and the question mark ( ) key.Alt ?
• To view all your messages, press the key.Escape
Move around a message list
• To move up a screen, press the key and the key.Shift Space
• To move down a screen, press the key.Space
• To move to the top of a message list, press .1
• To move to the bottom of a message list, press .7
• To move up a message, press .2
• To move down a message, press .8
• To move to the next date, press .6
• To move to the previous date, press .4
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S/MIME-protected messages
S/MIME-protected message basics
About signing and encrypting messages
You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your
BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When
you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message
has not been changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the
message. Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email
address in your contact list to locate a PGP® key or certificate for the contact.
Sign or encrypt a message
You can sign or encrypt email messages and PIN messages.
1. When composing a message, change the field.Encoding
2. If necessary, change the field.Classification
Encrypt a message with a pass phrase
Your BlackBerry® device can encrypt email messages and PIN messages using a pass phrase shared between the sender and recipient.
1. In an unsent message, set the field to or .Encoding Encrypt Sign and Encrypt
2. Press the key.Menu
3. Click .Options
4. Set the field to Use Password-Based Encryption Yes.
5. In the section, select the check box beside one or more allowed content ciphers.Allowed Content Ciphers
6. If you are signing the message, in the section, select a certificate.Signing Options
7. Press the key.Menu
8. Click Save.
9. Type your message.
10. Press the key.Menu
11. Click .Send
12. Type a pass phrase to encrypt the message.
13. Confirm the pass phrase.
14. Click .OK
Using a secure method, let the recipient know what the pass phrase is.
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Attach a certificate to a message
You can attach a certificate to email messages and PIN messages.
1. When composing a message, press the key.Menu
2. Click .Attach Certificates
3. Highlight a certificate.
4. Press the key.Menu
5. Click .Continue
Download the certificate used to sign or encrypt a message
If a certificate is not included in a received message or is not already stored in the key store on your device, you can download theBlackBerry®
certificate.
1. In a message, highlight the encryption indicator or a digital signature indicator.
2. Press the key.Menu
3. Click .Fetch Sender’s Certificate
Add a certificate from a message
1. In a message, highlight a digital signature indicator.
2. Press the key.Menu
3. Click .Import Sender’s certificate
Add a certificate from an attachment
1. In a message, click the certificate attachment.
2. Click .Retrieve Certificate Attachment
3. Click the certificate.
4. Click .Import Certificate
Attachment indicators in S/MIME-protected messages
:
:
:
::
The message includes a certificate attachment.
:
:
:
::
The message includes multiple certificate attachments.
:
:
:
::
The message includes a certificate server attachment.
Add connection information for a certificate server from a message
1. In a message, highlight the certificate server indicator.
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2. Press the key.Menu
3. Click .Import Server
View the certificate used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the key.Menu
3. Click or .Display Sender's Certificate Display Encryption Certificate
View encryption information for a weakly encrypted message
1. In a weakly encrypted message, highlight the encryption status indicator.
2. Press the key.Menu
3. Click .Encryption Details
S/MIME-protected message status
Digital signature indicators for S/MIME protected messages
:
:
:
::
Your BlackBerry® device verified the digital signature.
:
:
:
::
Your device cannot verify the digital signature.
:
:
:
::
Your device requires more data to verify the digital signature.
:
:
:
::
Your device trusts the certificate chain.
:
:
:
::
The sender’s email address does not match the email address of the certificate subject, or the sender’s certificate is revoked, is not trusted,
cannot be verified, or is not on your device.
:
:
:
::
The certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate.
:
:
:
::
The sender’s certificate is expired.
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Encryption status indicators
Your administrator sets whether messages that you receive are considered to be strong or weak.
:
:
:
::
The message is strongly encrypted.
:
:
:
::
The message is weakly encrypted.
Check the status of a certificate or certificate chain
If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of
the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
1. In a message, highlight a digital signature indicator.
2. Press the key.Menu
3. Click or .Check Sender’s Certificate Check Sender’s Cert Chain
S/MIME-protected message options
Change your signing or encryption certificate
Your BlackBerry® device uses your encryption certificate to encrypt messages in the sent items folder and includes your encryption certificate
in messages that you send so that recipients can encrypt their reply messages.
1. On the Home screen, click the icon.Options
2. Click .Security Options
3. Click .S/MIME
4. In the section or the section, change the field.Signing Options Encryption Options Certificate
5. Press the key.Menu
6. Click Save.
Change options for downloading attachments in encrypted messages
1. On the Home screen, click the icon.Options
2. Click .Security Options
3. Click .S/MIME
4. Perform one of the following actions:
• To download attachments in encrypted messages automatically, change the field toRetrieve Encrypted Attachment Information
Automatically.
• To download attachments in encrypted messages manually, change the field toRetrieve Encrypted Attachment Information
Manually.
• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Retrieve Encrypted
Attachment Information Never field to .
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5. Press the key.Menu
6. Click .OK
Change the default signing and encryption option
Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not
sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your
device tries to use the signing and encryption option that was used for the last message.
1. On the Home screen, click the icon.Options
2. Click .Advanced Options
3. Click .Default Services
4. Change the field.Default Encoding
5. Press the key.Menu
6. Click Save.
About message classifications
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your
administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message
that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message
classifications that you can use.
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message
and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the
classification for a sent message in the sent items folder.
Change the default message classification
To perform this task, your device must be associated with an email account that uses a BlackBerry® Enterprise Server that supportsBlackBerry®
this feature and your administrator must turn on message classifications.
Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a
message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device
tries to use the message classification that was used for the last message.
1. On the Home screen, click the icon.Options
2. Click .Advanced Options
3. Click .Default Services
4. Change the field.Default Classification
5. Press the key.Menu
6. Click Save.
Change the size of S/MIME indicators in messages
1. On the Home screen, click the icon.Options
2. Click .Security Options
3. Click .S/MIME
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4. Change the field.Message Viewer Icons
5. Press the key.Menu
6. Click Save.
Change the encryption algorithms for S/MIME-protected messages
If a message has multiple recipients, your device uses the first selected encryption algorithm in the list that all recipients are knownBlackBerry®
to support.
1. On the Home screen, click the icon.Options
2. Click .Security Options
3. Click .S/MIME
4. Select the check box beside one or more encryption algorithms.
5. Press the key.Menu
6. Click Save.
Request delivery notification for signed S/MIME-protected messages
1. On the Home screen, click the icon.Options
2. Click .Security Options
3. Click .S/MIME
4. Change the field to Request S/MIME Receipts Yes.
5. Press the key.Menu
6. Click Save.
Turn off the prompt that appears before an S/MIME-protected message is truncated
1. On the Home screen, click the icon.Options
2. Click .Security Options
3. Click .S/MIME
4. Change the field to .Warn about truncated messages No
5. Press the key.Menu
6. Click Save.
To turn on the prompt again, change the field to Warn about truncated messages Yes.
Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use
1. On the Home screen, click the icon.Options
2. Click .Security Options
3. Click .S/MIME
4. Change the field to .Warn about problems with my certificates No
5. Press the key.Menu
6. Click Save.
To turn on the prompt again, change the field to Warn about problems with my certificates Yes.
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S/MIME-protected message troubleshooting
Some signing and encryption options are not available on my device
Try performing the following actions:
• Verify that the email account that you are using supports all signing and encryption options.
• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try
using a different message classification.
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent
you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support
attachments in encrypted messages.
You cannot open an attachment in a protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes®PGP® client
working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.
PGP protected messages
PGP protected message basics
About signing and encrypting messages
You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your
BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When
you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message
has not been changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the
message. Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email
address in your contact list to locate a PGP® key or certificate for the contact.
Sign or encrypt a message
You can sign or encrypt email messages and PIN messages.
1. When composing a message, change the field.Encoding
2. If necessary, change the field.Classification
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Encrypt a PGP protected message with a pass phrase
By default, your BlackBerry® device uses your PGP® key to encrypt messages.
1. When composing a message, change the field to one that uses encryption.Encoding
2. Press the key.Menu
3. Click .Options
4. Change the field to Use Conventional Encryption Yes.
5. Press the key.Menu
6. Click Save.
Using a secure method, let the recipient know what the pass phrase is.
Attach a PGP key to a message
You can attach a PGP® key to email messages and PIN messages.
1. When composing a message, press the key.Menu
2. Click .Attach PGP Keys
3. Highlight a PGP key.
4. Press the key.Menu
5. Click .Continue
Download the PGP key used to sign or encrypt a message
If a key is not included in a received message or is not already stored in the key store on your device, you can download thePGP® BlackBerry®
PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the
sender’s PGP key from the PGP Universal Server automatically.
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the key.Menu
3. Click .Fetch Sender’s PGP key
Add a PGP key from a message
If you use the PGP® Universal Server, you might not be able to add PGP keys from messages.
1. In a message, highlight a digital signature indicator.
2. Press the key.Menu
3. Click .Import PGP Key
Add a PGP key from an attachment
If you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.
1. In a message, click the PGP key attachment.
2. Click .Retrieve PGP Attachment
3. Click the PGP key.
4. Click .Import PGP Key
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Attachment indicators in PGP protected messages
:
:
:
::
The message includes a PGP® key attachment.
:
:
:
::
The message includes multiple PGP key attachments.
:
:
:
::
The message includes a certificate server attachment.
Add connection information for a certificate server from a message
1. In a message, highlight the certificate server indicator.
2. Press the key.Menu
3. Click .Import Server
View the PGP key used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the key.Menu
3. Click or .Display Sender's PGP Key Display Encryption PGP key
PGP protected message status
Encryption status indicators
Your administrator sets whether messages that you receive are considered to be strong or weak.
:
:
:
::
The message is strongly encrypted.
:
:
:
::
The message is weakly encrypted.
Digital signature indicators for PGP protected messages
:
:
:
::
Your BlackBerry® device verified the digital signature.
:
:
:
::
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Your device cannot verify the digital signature.
:
:
:
::
Your device requires more data to verify the digital signature.
:
:
:
::
Your device trusts the sender’s PGP® key.
:
:
:
::
The sender’s email address does not match the email address in the key, or the sender’s PGP key is revoked, is not trusted, cannot be
verified, or is not on your device.
:
:
:
::
The key status is not current, or your device requires more data to verify the trust status of the key.
:
:
:
::
The sender’s PGP key is expired.
PGP protected message options
Change your signing and encryption key
Your BlackBerry® PGP® device uses your key to encrypt messages in the sent items folder and includes your PGP public key in messages that
you send so that recipients can encrypt their reply messages.
1. On the Home screen, click the icon.Options
2. Click .Security Options
3. Click PGP.
4. Change the field.Default Key
5. Press the key.Menu
6. Click Save.
Change options for downloading attachments in encrypted messages
1. On the Home screen, click the icon.Options
2. Click .Security Options
3. Click PGP.
4. Perform one of the following actions:
• To download attachments in encrypted messages automatically, change the field toRetrieve Encrypted Attachment Information
Automatically.
• To download attachments in encrypted messages manually, change the field toRetrieve Encrypted Attachment Information
Manually.
• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Retrieve Encrypted
Attachment Information Never field to .
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5. Press the key.Menu
6. Click .OK
Change the default signing and encryption option
Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not
sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your
device tries to use the signing and encryption option that was used for the last message.
1. On the Home screen, click the icon.Options
2. Click .Advanced Options
3. Click .Default Services
4. Change the field.Default Encoding
5. Press the key.Menu
6. Click Save.
About message classifications
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your
administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message
that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message
classifications that you can use.
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message
and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the
classification for a sent message in the sent items folder.
Change the default message classification
To perform this task, your device must be associated with an email account that uses a BlackBerry® Enterprise Server that supportsBlackBerry®
this feature and your administrator must turn on message classifications.
Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a
message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device
tries to use the message classification that was used for the last message.
1. On the Home screen, click the icon.Options
2. Click .Advanced Options
3. Click .Default Services
4. Change the field.Default Classification
5. Press the key.Menu
6. Click Save.
Change the size of PGP indicators in messages
1. On the Home screen, click the icons.Options
2. Click .Security Options
3. Click PGP.
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4. Change the field.Message Viewer Icons
5. Press the key.Menu
6. Click Save.
Change the encryption algorithms for PGP protected messages
If a message has multiple recipients, your device uses the first selected encryption algorithm in the list that all recipients are knownBlackBerry®
to support.
1. On the Home screen, click the icon.Options
2. Click .Security Options
3. Click PGP.
4. Select the check box beside one or more encryption algorithms.
5. Press the key.Menu
6. Click Save.
Turn off the prompt that appears before a PGP protected message is truncated
1. On the Home screen, click the icon.Options
2. Click .Security Options
3. Click PGP.
4. Change the field to .Warn about truncated messages No
5. Press the key.Menu
6. Click Save.
To turn on the prompt again, change the field to Warn about truncated messages Yes.
Turn off the prompt that appears when you use a PGP key that is not recommended for use
1. On the Home screen, click the icon.Options
2. Click .Security Options
3. Click PGP.
4. Change the field to .Warn about problems with my PGP keys No
5. Press the key.Menu
6. Click Save.
To turn on the prompt again, change the field to Warn about problems with my PGP keys Yes.
PGP protected message troubleshooting
Some signing and encryption options are not available on my device
Try performing the following actions:
• Verify that the email account that you are using supports all signing and encryption options.
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• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try
using a different message classification.
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent
you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support
attachments in encrypted messages.
You cannot open an attachment in a protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes®PGP® client
working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.
Message troubleshooting
I cannot send messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send messages when you return to a wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for
your contact.
• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.
• If you have not received a registration message from the wireless network, register your device. On the Home screen, click the
Options Advanced Options Host Routing Table Menu Register Now icon. Click . Click . Press the key. Click .
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related topics
Find information about wireless coverage indicators, 207
Change a contact, 120
Generate an encryption key, 219
Turn off data service, 208
Resend a message, 35
I am not receiving messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
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• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.
• If you have not received a registration message from the wireless network, register your device. On the Home screen, click the
Options Advanced Options Host Routing Table Menu Register Now icon. Click . Click . Press the key. Click .
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
that you want to receive email messages from.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Find information about wireless coverage indicators, 207
Turn off data service, 208
Change an email message filter, 41
Forward messages from a specific email message folder to your device, 38
I cannot file email messages
Try performing the following actions:
• Verify that wireless email reconciliation is turned on.
• If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool
of the BlackBerry® Desktop Manager. For more information, see the . BlackBerry Desktop Software Online Help
Related topics
Reconcile email messages over the wireless network, 175
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send
the messages when you return to a wireless coverage area.
Related topics
Find information about wireless coverage indicators, 207
I am not receiving SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages
when you return to a wireless coverage area.
The number of new or unopened messages is different than I expected
The number of new or unopened messages includes saved messages and filed messages.
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If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email
application on your computer other than your inbox, your device files the message.
Related topics
View messages in a specific folder, 37
Some messages no longer appear on my device
If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes
the oldest messages from a message list. Your device does not delete saved messages.
If wireless email reconciliation is turned on, and, in the message options, the Delete On Mailbox & Handheld field is set to , email messages
that you delete in the email application on your computer are also deleted from your device.
A message or attachment does not appear or is truncated
Try performing the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the key. Click or .Menu More More All
• If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
HTML email messages do not appear correctly
Try performing the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• Try downloading external pictures. Press the key. Click .Menu Get Images
• Try viewing your message in plain text. Press the key. Click .Menu Get Plain Text
Some email message folders appear dimmed
If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.
Try performing the following actions:
• Wait for a few seconds. The email message folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related topics
Reconcile email messages over the wireless network, 175
Email message filters are not working correctly
Try performing the following actions:
• Verify that your email message filters are turned on.
• Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.
Related topics
User Guide Messages
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Email message filters, 39
I cannot attach a file to an MMS message
Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.
Try performing the following actions:
• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for
your previous device replace the message list shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.
Related topics
View a list of saved searches, 172
Some features are not available on my device
The availability of certain features on your device might be affected based on various items such as your device model and wirelessBlackBerry®
service plan.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from
using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit
www.blackberry.com/go/devices.
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Attachments
Attachment basics
About attachments
You can view several attachment types on your device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files.BlackBerry®
You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files.
If you save an email message that contains an attachment that you have previewed, the email message and the attachment are stored in the
device memory until you delete the email message.
You can download attachments and store them in the device memory. You can also store attachments on a media card. If you delete an email
message that contains an attachment you have downloaded, the attachment is stored in the device memory or on the media card until you
delete it from your device.
To change attachments that you download, you can use third-party editing applications (such as Word to Go™, Slideshow to Go® and Sheet
to Go®) that are designed for use on BlackBerry devices.
Open an attachment
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a
BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, press the key.Menu
2. If necessary, click .Retrieve Attachment Information
3. Click .Open Attachment
4. If necessary, on the Attachments screen, click an attachment.
5. If necessary, in the dialog box, click an option.
Download an attachment
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a
BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. With the cursor in the body of the message, press the key.Menu
2. Click .Download Attachment
3. Click .Download
4. Highlight the folder that you want to save the attachment in.
5. Press the key.Menu
6. Click Select Folder.
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Stop downloading an attachment
1. In a message, highlight an attachment that you are downloading.
2. Press the key.Menu
3. Click .Cancel Download
Open a link in an attachment
Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1. In an attachment, click a link.
2. Press the key.Menu
3. Click one of the following menu items:
•Get Link
•Retrieve
To return to the attachment, press the key.Escape
View properties for an attachment
You can view the size, author, publication date, and other attachment properties for an attachment.
1. In an attachment, press the key.Menu
2. Click or .Retrieve Info View Info
Set font options for an attachment
1. In an attachment, press the key.Menu
2. Click .Options
3. Set the font fields.
4. Press the key.Menu
5. Click Save.
Search for text in a message, in an attachment, or on a web page
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in an attachment, or on a web page, press the key.Menu
2. Click .Find
3. Type the text.
4. Press the key.Enter
To search for the next instance of the text, press the key. Click .Menu Find Next
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Documents
Open a password-protected .pdf file
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a
BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. When the "Password protected document" message appears, press the key.Escape
2. Press the key.Menu
3. Click .Password
4. Type the password.
5. Press the key.Enter
6. Press the key.Menu
7. Click Retrieve.
8. Click Yes.
View tracked changes in a document
1. In a document, press the key.Menu
2. Click .Show Changes
To hide tracked changes, press the key. Click .Menu Hide Changes
View the table of contents in a document
Depending on the document type, you might not be able to view the table of contents.
1. In a document, press the key.Menu
2. Click .Table of Contents
To move to a specific heading, click a heading. Click .View
Spreadsheets
Move to a specific cell
1. In a spreadsheet, press the key.Menu
2. Click .Go to Cell
3. Type the cell co-ordinates.
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4. Press the key.Enter
View the content of a cell
In a spreadsheet cell, click the trackball.
View a list of worksheets
1. In a spreadsheet, press the key.Menu
2. Click .Table of Contents
To move to a specific worksheet, click a worksheet. Click .View
Switch worksheets
1. In a spreadsheet, press the key.Menu
2. Click or .Next Sheet Prev Sheet
Change the size of a column
In a spreadsheet, perform one of the following actions:
• To change the size of a column, click the column label. Click a size.
• To view all the text in a column, click the column label. Click Fit.
• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet.
Click a size.
• To change the column size for all spreadsheets, press the Menu key. Click Options. Set the Column Width field. Press the Menu key.
Click Save.
Set display options for a spreadsheet
1. In a spreadsheet, press the key.Menu
2. Click .Options
3. Perform any of the following actions:
• To view the gridlines in the spreadsheet, set the field to Show Gridlines Yes.
• To label spreadsheet rows with numbers and columns with letters, set the field to Display Labels Yes.
4. Press the key.Menu
5. Click Save.
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Media files
View a list of pages in a multi-page .tif file
You can view a list of pages in a multi-page .tif file, such as a scanned fax document saved as a .tif file.
1. In a multi-page .tif file, press the key.Menu
2. Click .Table of Contents
To move to a specific page, click a page.
Switch pages in a multi-page .tif file
1. In a multi-page .tif file, press the key.Menu
2. Click or .Next Page Prev Page
Presentations
Switch presentation views
1. In a presentation, press the key.Menu
2. Perform one of the following actions:
• To view text only, click .View Text
• To view text and slides, click .View Both
To view the presentation in its original format, click .View Slides
Switch slides
1. In a presentation, press the key.Menu
2. Click or .Next Slide Prev Slide
Rotate a slide
1. When viewing a slide in slide view, press the key.Menu
2. Click .Rotate
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Zoom in to or out from a slide
1. When viewing a presentation in slide view, press the key.Menu
2. Click .Zoom
3. Roll the trackball up or down.
To zoom back to the original slide size, press the key. Click .Menu Fit to Screen
Save a slide
1. When viewing a presentation in slide view, press the key.Menu
2. Click Save Slide.
3. Type a name for the file.
4. Click Save.
vCard contact attachments
About vCard contact attachments
vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email
message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When
you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the
attached contact.
Open a vCard contact attachment
1. In a message, highlight a vCard® contact attachment.
2. Press the key.Menu
3. Click .View Attachment
Add a contact to your contact list from a vCard contact attachment
1. In a vCard® contact attachment, press the key.Menu
2. Click or .Add to Contacts Update Contact
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Attachment shortcuts
• To search for text in an attachment, press .Q
In a spreadsheet
• To move to a specific cell, press .A
• To view the content of a cell, press the key.Space
• To switch worksheets, press . Highlight a worksheet. Press the key.O Enter
In a presentation
• To switch presentation views, press .Z
• To move to the next slide when viewing a presentation in slide view, press .6
• To move to the previous slide when viewing a presentation in slide view, press .4
Attachment troubleshooting
A skipped content bar appears in a document
More content is available for you to download to your BlackBerry® device.
1. To download the content, click the skipped content bar.
2. Click .More
A message or attachment does not appear or is truncated
Try performing the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the key. Click or .Menu More More All
• If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.
To download the slide, highlight the slide. Press the key. Click Menu Retrieve.
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Record a video
To perform this task, you might need to have a media card inserted in your BlackBerry® device.
1. On the Home screen, click the icon.Camera
2. In the video camera, click the trackball.
3. To pause recording, click the trackball again.
Note: The approximate amount of memory available for saving videos appears on the lower part of the screen.
Related topics
Play a media file, 85
Camera and video camera options
Change the picture size
The larger the picture, the more memory the picture requires.
1. In the camera, press the key.Menu
2. Click .Options
3. Change the field.Picture Size
4. Press the key.Menu
5. Click Save.
Set picture quality
You can set the fineness of detail that the camera captures in pictures. The finer the detail of a picture, the more memory the picture requires.
1. In the camera, press the key.Menu
2. Click .Options
3. Set the field.Picture Quality
4. Press the key.Menu
5. Click Save.
Change the video size and format
The larger the video, the more memory the video requires.
1. In the video camera, press the key.Menu
2. Click .Options
3. Change the field.Video Format
4. Press the key.Menu
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5. Click Save.
Change the location for storing pictures or videos
1. On the Home screen, click the icon.Camera
2. Press the key.Menu
3. Click .Options
4. Perform any of the following actions:
• In the camera, change the and fields.Store Pictures Folder
• In the video camera, change the field.Folder
5. Press the key.Menu
6. Click Save.
Change options to compensate for different lighting conditions in pictures or videos
1. On the Home screen, click the icon.Camera
2. Press the key.Menu
3. Click .Options
4. Perform any of the following actions:
• To change the default flash mode for pictures, change the field.Default Flash Setting
• To improve the colors in pictures, in the field, click the current lighting condition.White Balance
• To turn on low-light mode for videos, change the field.Video Light
5. Press the key.Menu
6. Click Save.
Apply a color effect to pictures or videos
You can apply a sepia or black-and-white color effect to pictures that you take or videos that you record.
1. On the Home screen, click the icon.Camera
2. Press the key.Menu
3. Click .Options
4. Change the field.Color Effect
5. Press the key.Menu
6. Click Save.
Camera and video camera shortcuts
Depending on your BlackBerry® device, the camera or video camera feature might not be supported.
• To zoom in to a subject before taking a picture, press the key.Volume Up
• To zoom out from a subject before taking a picture, press the key.Volume Down
• To take a picture when the flip is open, press the key.Right Convenience
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• To change the flash mode for a picture or to turn on low-light mode for a video, press the key.Space
Camera and video camera troubleshooting
I cannot save pictures or videos
Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos.
Try performing the following actions:
• If you are trying to save a picture or video to your device memory, delete old data or messages from your device.
• If you are trying to save a picture or video on your media card, delete old media files.
• In the camera options, verify that the field is not set to . Superfine pictures use more memory than fine orPicture Quality Superfine
normal pictures.
• Increase the maximum amount of memory available for pictures.
Related topics
Delete a message, 37
Delete a picture or picture folder, 94
Delete a media file, 91
The flash dims or turns off
If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level
drops below 20 percent, the flash might turn off.
Some pictures that I take are blurry
In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera
before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at
the bottom of the screen.
To decrease blurriness in pictures that might be caused by slight movements of the camera, you can turn on image stabilization in the camera
options.
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Media
Transferring and downloading media files
About transferring media files
You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use
Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
If you connect your device to your computer, you can transfer files quickly between your media card and your computer using mass storage
mode. To manage your media files and preserve the information associated with your media files when you transfer files between your device
and your computer, use the media manager tool of the BlackBerry® Desktop Manager. For more information about using the media manager
tool, see the online help that is available in the Roxio® Media Manager.
If you encrypt the files on a media card and you transfer files to your media card using mass storage mode or Bluetooth technology, your device
does not encrypt the transferred files. If you transfer encrypted files from your media card using mass storage mode or Bluetooth technology,
you cannot decrypt the files on your computer or on a Bluetooth enabled device.
Transfer a file between your device and your computer using the Roxio Media Manager
1. Connect your BlackBerry® device to your computer.
2. On your computer, open the BlackBerry® Desktop Manager.
3. Click .Media
4. In the section, click .Media Manager Start
5. Drag a file or folder from one location to another.
For more information about transferring and managing media files, see the online help that is available in the Roxio® Media Manager.
Transfer a file between your device and your computer in mass storage mode
Mass storage mode enables you to transfer files between a media card in your device and your computer when you connect yourBlackBerry®
device to your computer.
1. Connect your device to your computer.
2. On your computer, double-click .My Computer
3. In the section, double-click .Devices with Removable Storage Removable Disk
4. Drag a file from one location to another.
To exit mass storage mode, disconnect your device from your computer.
Save a song or video from a web page
1. In the browser, click a link for a song or video.
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2. Click Save.
3. Type a name for the song or video.
4. Click Save.
Receive a media file using Bluetooth technology
To perform this task, Bluetooth® BlackBerry® technology must be turned on and your device must be paired with a Bluetooth enabled device.
1. On the Home screen, click the icon.Media
2. Click a media type.
3. Press the key.Menu
4. Click .Receive Using Bluetooth
5. Click Yes.
6. Click Save.
Send a media file
To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology.
You can only send media files that you added.
1. On the Home screen, click the icon.Media
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the key.Menu
6. Click one of the following menu items:
•Send As Email
•Send As MMS
•Send Using Bluetooth
Download a ring tone
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the icon.Media
2. Click .Ring Tones
3. Click .All Ring Tones
4. Press the key.Menu
5. Click .Download Ring Tones
Related topics
Legal notice, 255
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Download a Home screen background
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the icon.Media
2. Click .Pictures
3. Click a category.
4. Press the key.Menu
5. Click .Download Images
Playing media files and recording voice notes
Play a media file
1. On the Home screen, click the icon.Media
2. Click a media type.
3. If necessary, click a category.
4. Click a media file.
5. Click .Play
Note: To view other songs or videos while playing a song or video, press the key. Click or .Menu Music Library Video Library
To stop playing a media file, click the icon.stop
Related topics
Transfer a file between your device and your computer in mass storage mode, 83
Transfer a file between your device and your computer using the Roxio Media Manager, 83
Play a song or video on a web page
1. In the browser, click a link for a song or video.
2. Click .Open
Shuffle songs
1. In the media application, click .Music
2. Perform one of the following actions:
• To shuffle all songs, click .Shuffle Songs
• To shuffle all the songs in a category, click a category. Click a song. Press the key. Click .Menu Shuffle
To stop shuffling songs, press the key. Click .Menu Shuffle
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Pause a media file
When playing a song, video, or voice note, click the icon.pause
To resume playing the song, video, or voice note, click the icon.play
Fast-forward or rewind a media file
1. When playing a song, video, or voice note, click the progress bar.
2. Roll the trackball to the right or left.
3. Click the trackball.
Play the next or previous song in a category
1. When playing a song, press the key. Menu
2. Click or .Next Track Previous Track
Search for a media file
1. On the Home screen, click the icon.Media
2. Click a media type.
3. If necessary, click a category.
4. In the field, type part or all of a name for a song, ring tone, video, picture, or voice note.Find
Record a voice note
1. In the voice notes application, click the icon.record
2. Perform any of the following actions:
• To pause recording, click the icon. To resume recording, click the icon.pause record
• To stop recording, click the icon. Click the icon.pause stop
Adjust the volume
• To increase the volume, press the key.Volume Up
• To decrease the volume, press the key.Volume Down
Amplify the volume
Depending on your BlackBerry® device, this feature might not be supported.
With this feature, you can amplify the volume for songs, ring tones, and videos.
1. On the Home screen, click the icon.Media
2. Press the key.Menu
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3. Click .Options
4. Change the field to .Audio Boost On
5. Press the key.Menu
6. Click Save.
Improve sound quality for media files
Depending on your BlackBerry® device, this feature might not be supported.
You can only improve sound quality when you use stereo headphones with your device.
1. On the Home screen, click the icon.Media
2. Press the key.Menu
3. Click .Options
4. Change the field.Headset Equalizer
5. Press the key.Menu
6. Click Save.
Keep backlighting on when you play a video
By default, the backlighting is designed to turn off after a period of time to conserve battery power.
1. On the Home screen, click the icon.Media
2. Press the key.Menu
3. Click .Options
4. Change the field to .Turn Off Auto Backlighting No
5. Press the key.Menu
6. Click Save.
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. You can also use a headset
button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.
For more information about using the headset, see the documentation that came with your headset.
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Managing media files
Playlists
About playlists
You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your
BlackBerry® device. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song to your
device that meets the criteria, your device adds it to the playlist automatically. An indicator appears beside automatic playlists in your list of
playlists.
Create a standard playlist
1. In the media application, click .Music
2. Click .Playlists
3. Click .New Playlist
4. Click .Standard Playlist
5. Type a name for the playlist.
6. Press the key.Menu
7. Click .Add Songs
8. Click a song.
9. To add more songs, repeat steps 6 to 8.
10. Press the key.Menu
11. Click Save.
Change a standard playlist
1. On the Home screen, click the icon.Media
2. Click .Music
3. Click .Playlists
4. Highlight a standard playlist.
5. Press the key.Menu
6. Click .View
7. Perform any of the following actions:
• To add a song, press the key. Click . Click a song.Menu Add Songs
• To change the order of songs, highlight a song. Press the key. Click Menu Move. Click the new location.
• To delete a song, highlight a song. Press the key. Click Menu Delete.
8. Press the key.Menu
9. Click Save.
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Create an automatic playlist
1. In the media application, click .Music
2. Click .Playlists
3. Click .New Playlist
4. Click .Automatic Playlist
5. Type a name for the playlist.
6. Click the plus sign ( ) beside , , or .+ Artists Albums Genres
7. Click an artist, album, or genre.
8. To add more criteria, repeat steps 6 and 7.
9. Press the key.Menu
10. Click Save.
To view the songs in the playlist, press the key. Click .Menu View Songs
Repeat a playlist
1. In the media application, click .Music
2. Click .Playlists
3. Click a playlist.
4. Press the key.Menu
5. Click Repeat.
To stop repeating a playlist, press the key. Click Menu Repeat.
Rename a playlist
1. In the media application, click .Music
2. Click .Playlists
3. Highlight a playlist.
4. Press the key.Menu
5. Click .Rename
6. Type a name for the playlist.
7. Click Save.
Delete a playlist
1. In the media application, click .Music
2. Click .Playlists
3. Highlight a playlist.
4. Press the key.Menu
5. Click Delete.
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View properties for a media file
1. On the Home screen, click the icon.Media
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the key.Menu
6. Click .Properties
Change the amount of memory available for media files
To optimize the performance of your BlackBerry® device, you can change the amount of memory that your device allocates for media files.
1. On the Home screen, click the application.Media
2. Press the key.Menu
3. Click .Options
4. Perform any of the following actions:
• To change the maximum amount of device memory available for all media files, change the field.Device Memory Limit
• To change the minimum amount of device memory available for pictures, change the field.Reserved Pictures Memory
5. Press the key.Menu
6. Click Save.
Rename a media file
You can only rename songs, ring tones, videos, or voice notes that you added.
1. On the Home screen, click the icon.Media
2. Press the key. Menu
3. Click .Explore
4. Navigate to a folder that contains songs, ring tones, videos, or voice notes.
5. Highlight a song, ring tone, video, or voice note.
6. Press the key.Menu
7. Click .Rename
8. Type a name for the file.
9. Click Save.
Move a media file
You can only move songs, ring tones, videos, or voice notes that you added.
1. On the Home screen, click the icon.Media
2. Press the key.Menu
3. Click .Explore
4. Navigate to a folder that contains media files.
5. Highlight a media file.
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6. Press the key.Menu
7. Click Move.
8. Navigate to the new location.
9. Click a folder.
10. Click .Move Into
Delete a media file
You can only delete songs, ring tones, videos, or voice notes that you added.
1. In the media application, click a media type.
2. If necessary, click a category.
3. Highlight a song, ring tone, video, or voice note.
4. Press the key.Menu
5. Click Delete.
Note: If you delete a ring tone that you use in a notification profile, the notification profile uses the default ring tone.
Viewing pictures
View a picture
1. On the Home screen, click the icon.Media
2. Click .Pictures
3. Click a category.
4. Click a picture.
Related topics
Transfer a file between your device and your computer in mass storage mode, 83
Transfer a file between your device and your computer using the Roxio Media Manager, 83
Use a picture as the Home screen background
1. On the Home screen, click the icon.Media
2. Click .Pictures
3. Click a category.
4. Highlight a picture.
5. Press the key.
6. Click .Set As Home Screen Image
To clear the picture from the Home screen, press the key. Click .Reset Home Screen Image
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View pictures as a slide show
A slide show displays all pictures in a category or folder.
1. On the Home screen, click the icon.Media
2. Click .Pictures
3. Click a category.
4. If necessary, click a folder.
5. Highlight a picture.
6. Press the key.Menu
7. Click .View Slide Show
To close the slide show, press the key.Escape
Change the number of seconds between slides in a slide show
1. On the Home screen, click the icon.Media
2. In the media application, press the key.Menu
3. Click .Options
4. Change the field.Slide Show Interval
5. Press the key.Menu
6. Click Save.
View pictures by name
1. On the Home screen, click the icon.Media
2. Click .Pictures
3. Click a category.
4. Press the key.Menu
5. Click .View List
Zoom in to or out from a picture
1. In a picture, press the key.Menu
2. Click .Zoom
3. Roll the trackball up or down.
To zoom back to the original picture size, press the key. Click .Menu Fit to Screen
To close the picture, press the key once in the camera or twice in the media application.Escape
Pan a picture
To perform this task, you must zoom in to the picture.
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In a picture, roll the trackball.
To close the picture, press the key once in the camera or twice in the media application.Escape
Rotate a picture
1. In a picture, press the key.Menu
2. Click .Rotate
The picture turns 90 degrees in a clockwise direction.
Managing pictures
Save a picture
Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.
1. Open a picture attachment or highlight a picture on a web page.
2. Press the key.Menu
3. Click .Save Image
4. Click Save.
Sort pictures
1. On the Home screen, click the icon.Media
2. Press the key.Menu
3. Click .Options
4. Change the field.Sort By
5. Press the key.Menu
6. Click Save.
Hide album art from picture folders
If you hide album art from picture folders, the album art still displays when you play songs.
1. In the media application, press the key.Menu
2. Click .Options
3. Click .Exclude Folders
4. Click the folders that contain album art that you want to hide.
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Rename a picture or picture folder
You can only rename pictures or picture folders that you transferred to your BlackBerry® device.
1. On the Home screen, click the icon.Media
2. Click .Pictures
3. Click a category.
4. Highlight a picture or picture folder.
5. Press the key.Menu
6. Click .Rename
7. Type a name for the picture or picture folder.
8. Click Save.
Move a picture
You can only move pictures that you added.
1. On the Home screen, click the icon.Media
2. Click .Pictures
3. Click a category.
4. Highlight a picture.
5. Press the key.Menu
6. Click Move.
7. Navigate to the new location.
8. Highlight a picture folder.
9. Press the key.Menu
10. Click .Move Into
Delete a picture or picture folder
You can only delete pictures or picture folders that you added to your BlackBerry® device.
1. On the Home screen, click the icon.Media
2. Click .Pictures
3. Click a category.
4. Navigate to a picture or picture folder.
5. Highlight a picture or picture folder.
6. Press the key.Menu
7. Click Delete.
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Media card and mass storage mode options
About media cards
Depending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos and extend the memory
that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a
media card into your device, see the printed documentation that came with your device.
Format a media card
If you format a media card, all the files on the media card are deleted.
1. On the Home screen, click the icon.Options
2. Click .Memory
3. Press the key.Menu
4. Click .Format
View the amount of available memory
1. On the Home screen, click the icon.Options
2. To view the amount of memory available for application data or for storing files on a media card, click .Memory
About file encryption
File encryption is designed to protect the data that you store on a media card that can be inserted in your device. You can encryptBlackBerry®
the files on your media card using an encryption key that your device generates, a device password, or both.
If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media
card is inserted in your device. If you encrypt the files using a device password, you can access the files on your media card in any device that
you insert your media card into, as long as you know the password for the device.
Encrypt the files on a media card
1. On the Home screen, click the icon.Options
2. Click .Memory
3. Perform one of the following actions:
• To encrypt files using an encryption key that your device generates, change the field to .Encryption Mode Device
• To encrypt files using a device password, change the field to .Encryption Mode Security Password
• To encrypt files using an encryption key and a device password, change the field to Encryption Mode Security Password &
Device.
4. Change the field toEncrypt Media Files Yes.
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5. Press the key.Menu
6. Click Save.
To stop encrypting the files on a media card, change the field to .Encryption Mode None
Related topics
Set a device password, 213
Turn off media card support
1. On the Home screen, click the icon.Options
2. Click .Memory
3. Change the field to .Media Card Support Off
4. Press the key.Menu
5. Click Save.
Turn off mass storage mode
1. On the Home screen, click the icon.Options
2. Click .Memory
3. Change the field to .Mass Storage Mode Support Off
4. Press the key.Menu
5. Click Save.
Turn off the mass storage mode prompt
1. On the Home screen, click the icon.Options
2. Click .Memory
3. Change the field to or .Auto Enable Mass Storage Mode When Connected Yes No
4. Press the key.Menu
5. Click Save.
Media shortcuts
• To pause a song or video, press the key. To resume playing a video or song, press the key again.Mute Mute
• To play the next song in a category, press .6
• To play the previous song in a category, press .4
• To play the next song in a playlist, press and hold the key.Volume Up
• To play the previous song in a playlist, press and hold the key.Volume Down
• To turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press the key until you reach theVolume Up
highest volume setting, and then press the key four times quickly.Volume Up
• To pan up in a picture, press .2
• To pan down in a picture, press .8
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• To pan right in a picture, press .6
• To pan left in a picture, press .4
• To return to the center of a picture, press .5
• To zoom in to a picture, press . To zoom to the original picture size, press .3 7
• To zoom out from a picture, press . To zoom to the original picture size, press .9 7
• To rotate a picture, press the comma ( ) key.,
• To fit a picture to the screen size, press .1
Media troubleshooting
I cannot play a song or video on a web page
Your BlackBerry® device might not support the size or file format of the song or video file.
I cannot open media files
Try performing the following actions:
• BlackBerry®If you are trying to open a media file on your device and your device is connected to your computer, disconnect your device
from the computer or turn off mass storage mode.
• If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager tool
of the BlackBerry® Desktop Manager.
• If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that
mass storage mode is turned off on your device.
• If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to open an
encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the
media card into the BlackBerry device that you used to encrypt the file. In the memory options, change the Encryption Mode field to
None Security Password or .
Related topics
Turn off mass storage mode, 96
Encrypt the files on a media card, 95
My device does not recognize my media card
Try performing the following actions:
• Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media card into
your device, see the printed documentation that came with your device.
• In your media card options, if there is message to format your media card, disconnect your device from your computer. Turn off mass
storage mode. Format the media card. Turn on mass storage mode.
Related topics
Turn off mass storage mode, 96
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Format a media card, 95
My device is not using the correct ring tone or Home screen background
If you are using a ring tone or Home screen background picture that you encrypted on the media card using your device passwordBlackBerry®
and you reset your device, unlock your device.
Related topics
Lock the device, 213
Some features are not available on my device
The availability of certain features on your device might be affected based on various items such as your device model and wirelessBlackBerry®
service plan.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from
using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit
www.blackberry.com/go/devices.
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Browser
Browser basics
Browsing web pages
Visit a web page
Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the
charges associated with using each browser, contact your wireless service provider.
1. On the Home screen, click the icon.Browser
2. Perform one of the following actions:
• If a web address field appears on the screen, type a web address.
• If a web address field does not appear on the screen, press the key. Click . Type a web address.Go To
3. Press the key.Enter
Search the Internet
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service that supports
this feature. For more information, contact your wireless service provider.
1. On the Home screen, click the icon.Browser
2. Perform one of the following actions:
• If the field appears on the screen, type the search terms.Search here
• If the field does not appear on the screen, press the key. Click . Type the search terms.Search here Menu Go To
3. Press the key.Enter
Switch browser views
You can view web pages in Column view or Page view. Column view displays web pages in a mobile view format. Page view displays web pages
in a wide screen format that is similar to the format that the browser on your computer uses to display web pages.
1. On a web page, press the key.Menu
2. Click or .Column View Page View
Zoom in to or out from a web page
1. On a web page, press the key.Menu
2. Click or .Zoom In Zoom Out
To zoom back to the original web page size, press the key.Escape
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Move back or forward a web page
1. On a web page, press the key.Menu
2. Click or .Back Forward
Refresh a web page
1. On a web page, press the key.Menu
2. Click .Refresh
Save a web page to a message list
A saved web page displays content that was current at the time that you saved the web page.
1. On a web page, press the key.Menu
2. Click .Save Page
3. Click .OK
Stop loading a web page
1. When a web page is loading, press the key.Menu
2. Click Stop.
Search for text in a message, in an attachment, or on a web page
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in an attachment, or on a web page, press the key.Menu
2. Click .Find
3. Type the text.
4. Press the key.Enter
To search for the next instance of the text, press the key. Click .Menu Find Next
View a list of web pages you visited recently
1. On a web page, press the key.Menu
2. Click .History
Return to the home page
1. On a web page, press the key.Menu
2. Click Home.
Close the browser
1. On the Home screen, click the icon.Browser
2. Press the key.Menu
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3. Click .Close
Viewing, copying, and forwarding addresses
View the address for a web page
1. On a web page, press the key.Menu
2. Click .Page Address
View the address for a link or picture
1. On a web page, highlight or pause on a link or picture.
2. Press the key.Menu
3. Click or .Link Address Image Address
Copy an address for a web page, link, or picture
1. On a web page, perform one of the following actions:
• Highlight or pause on a link. Press the key. Click .Menu Link Address
• Highlight or pause on a picture. Press the key. Click .Menu Image Address
• Press the key. Click .Menu Page Address
2. Click .Copy Address
To paste the address, press the key. Click .Menu Paste
Send a web page address
1. On the Home screen, click the icon.Browser
2. On a web page, press the key.Menu
3. Click .Send Address
4. Click a message type.
To return to the browser after you send the message, press the key.Escape
Send a link or picture from a web page
1. On a web page, highlight or pause on a link or picture.
2. Press the key.Menu
3. Click or .Link Address Image Address
4. Click .Send Address
5. Click a message type.
To return to the browser after you send the message, press the key.Escape
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Viewing pictures and playing media files
Play a song or video on a web page
1. In the browser, click a link for a song or video.
2. Click .Open
Save a song or video from a web page
1. In the browser, click a link for a song or video.
2. Click Save.
3. Type a name for the song or video.
4. Click Save.
View a full picture on a web page
1. On a web page, highlight or pause on a picture.
2. Press the key.Menu
3. Click .Full Image
Zoom in to or out from a picture
1. In a picture, press the key.Menu
2. Click .Zoom
3. Roll the trackball up or down.
To zoom back to the original picture size, press the key. Click .Menu Fit to Screen
To close the picture, press the key once in the camera or twice in the media application.Escape
Browser bookmarks
About bookmarks for web pages
You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check
the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic.
Add a bookmark for a web page
1. On a web page, press the key.Menu
2. Click .Add Bookmark
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3. In the field, set how often the browser should check for updates to the web page.Auto Synchronize
4. In the field, set the time of day when the browser should start checking for updates.Start time
5. Click Add.
If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online.
Change a bookmark for a web page
1. On the Home screen, click the icon.Browser
2. Press the key.Menu
3. Click .Bookmarks
4. Highlight a bookmark.
5. Press the key.Menu
6. Click .Edit Bookmark
7. Change the bookmark.
8. Click Accept.
Send a bookmark for a web page
1. On the Home screen, click the icon.Browser
2. Press the key.Menu
3. Click .Bookmarks
4. Highlight a bookmark.
5. Press the key.Menu
6. Click .Send Bookmark
7. Click a message type.
To return to the browser after you send the message, press the key.Escape
Delete a bookmark for a web page
1. On the Home screen, click the icon.Browser
2. Press the key.Menu
3. Click .Bookmarks
4. Highlight a bookmark.
5. Press the key.Menu
6. Click .Delete Bookmark
Add a bookmark folder for web pages
1. On the Home screen, click the icon.Browser
2. Press the key.Menu
3. Click .Bookmarks
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4. Highlight a bookmark folder.
5. Press the key.Menu
6. Click .Add Subfolder
File a bookmark for a web page
1. On the Home screen, click the icon.Browser
2. Press the key.Menu
3. Click .Bookmarks
4. Highlight a bookmark.
5. Press the key.Menu
6. Click .Move Bookmark
7. Click the new location.
Rename a bookmark folder for web pages
You can only rename folders that you created.
1. On the Home screen, click the icon.Browser
2. Highlight a folder.
3. Press the key.Menu
4. Click .Rename Folder
Delete a bookmark folder for web pages
You can only delete folders that you created.
1. On the Home screen, click the icon.Browser
2. Highlight a folder.
3. Press the key.Menu
4. Click Delete Folder.
Web feeds
About web feeds
Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for
updated web site content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the web site
has published since the last time that you checked the web feed. If a title interests you, you can view the web feed content, or if an audio version
of the content is available, you can listen to the web feed content.
You can open web feeds on web pages, or you can subscribe to web feeds and open them from your bookmark list. In your bookmark list, web
feeds that have been updated since the last time you checked them appear in italic. In a web feed, unopened web feed titles appear in bold.
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If one or more web feeds are available on a web page, the Add Web Feed option appears in the menu.
Subscribe to a web feed
1. On a web page, press the key.Menu
2. Click Add Web Feed.
3. Select the check box beside a web feed.
4. In the field, set how often the browser should check for updates to the web feed.Auto Synchronize
5. In the field, set the time of day when the browser should start checking for updates.Start time
6. Click Add.
View web feed content
1. In a web feed, highlight a title.
2. Press the key.Menu
3. Perform one of the following actions:
• To view a summary of the story, click .Show Description
• To view the full story, click .Read Story
To hide a description, highlight a title. Press the key. Click .Menu Hide Description
Listen to web feed content
If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content
that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be
able to listen to web feed content that exceeds 128 KB. For more information, contact your administrator.
1. In a web feed, highlight a title.
2. Press the key.Menu
3. Click .Get Audio
Mark a web feed title as opened or unopened
In a web feed, perform one of the following actions:
• Highlight a title. Press the key. Click or .Menu Mark Opened Mark Unopened
• Highlight a date field. Press the key. Click .Menu Mark Prior Opened
Change a web feed
1. On a web page, press the key.Menu
2. Click .Bookmarks
3. Highlight a web feed.
4. Press the key.Menu
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5. Click .Edit Bookmark
6. Change the web feed.
7. Click Accept.
File a web feed
1. On a web page, press the key.Menu
2. Click .Bookmarks
3. Highlight a web feed.
4. Press the key.Menu
5. Click .Move Bookmark
6. Click the new location.
Delete a web feed
1. On a web page, press the key.Menu
2. Click .Bookmarks
3. Highlight a web feed.
4. Press the key.Menu
5. Click .Delete Bookmark
Browser options
Change the default browser view
1. On the Home screen, click the icon.Browser
2. Press the key.Menu
3. Click .Options
4. Click .General Properties
5. Change the field.Default View
6. Press the key.Menu
7. Click .Save Options
Change the home page or start page
Depending on your wireless service provider, you might not be able to change the home page.
1. On the Home screen, click the icon.Browser
2. Press the key.Menu
3. Click .Options
4. Click .Browser Configuration
5. Perform any of the following actions:
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• In the field, type a web address.Home Page Address
• Change the field.Start Page
6. Press the key.Menu
7. Click .Save Options
Change JavaScript options
1. In the browser, press the key.Menu
2. Click .Options
3. Click .Browser Configuration
4. Select any of the following check boxes:
•Support JavaScript
•Allow JavaScript popups
•Terminate slow running scripts
5. Press the key.Menu
6. Click .Save Options
Change options for pictures and animation on web pages
1. On the Home screen, click the icon.Browser
2. Press the key.Menu
3. Click .Options
4. Perform any of the following actions:
• To stop displaying pictures, click . Change the field.Browser Configuration Show Images
• To change the quality of pictures, click . Change the field.General Properties Image Quality
• To change the number of times that animated graphics repeat, click . Change the field.General Properties Repeat Animations
5. Press the key.Menu
6. Click .Save Options
Change display options for web pages
1. On the Home screen, click the icon.Browser
2. Press the key.Menu
3. Click .Options
4. Click .Browser Configuration
5. Perform any of the following actions:
• To view background images, select the check box.Use Background Images
• To change the browsing experience, change the field.Browser Identification
6. Press the key.Menu
7. Click .Save Options
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Change font options for web pages
1. On the Home screen, click the icon.Browser
2. Press the key.Menu
3. Click .Options
4. Click .General Properties
5. Perform any of the following actions:
• Change the and fields.Default Font Family Default Font Size
• Change the and fields.Minimum Font Style Minimum Font Size
6. Press the key.Menu
7. Click .Save Options
Set the character encoding for all web pages
By default, your BlackBerry® device uses the optimal character encoding for a web page.
1. On a web page, press the key.Menu
2. Click .Set Encoding
3. Clear the check box.Auto mode
4. Set the field.Default charset
5. Click .OK
Receive a prompt before closing the browser or running a script
1. On the Home screen, click the icon.Browser
2. Press the key.Menu
3. Click .Options
4. Click .General Properties
5. Select any of the following check boxes:
•Prompt Before Closing Browser On Escape
•Prompt Before Closing Modified Pages
•Prompt Before Running WML Scripts
6. Press the key.Menu
7. Click .Save Options
Clear a browser cache
1. On the Home screen, click the icon.Browser
2. Press the key.Menu
3. Click .Options
4. Click .Cache Operations
5. Beside a cache type, click .Clear
6. Press the key.Escape
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Clear the browser history
1. On the Home screen, click the icon.Browser
2. Press the key.Menu
3. Click .Options
4. Click .Cache Operations
5. Click .Clear History
6. Press the key.Escape
About browser configurations
The browser on your BlackBerry® device supports multiple browser configurations for optimizing your browsing experience.
If your BlackBerry device is associated with an email account that uses a that supports the BlackBerry Browser,BlackBerry® Enterprise Server
you can use the BlackBerry Browser configuration to browse the Internet and your organization's intranet. If you use the BlackBerry Browser
configuration, you might not be able to change some browser options.
You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access
ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use
a different name. For more information about the Internet Browser configuration, contact your wireless service provider.
You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account
information and subscribe to services such as voice mail.
Set the default browser configuration
1. On the Home screen, click the icon.Options
2. Click .Advanced Options
3. Click .Browser
4. Set the field.Default browser configuration
5. Press the key.Menu
6. Click Save.
Browser security
About TLS
The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet
through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple
DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, you
can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other
communication between your device and the BlackBerry Enterprise Server.
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About WTLS
The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry® device sends and receives over the Internet
through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between the
WAP gateway and content servers is encrypted using TLS or SSL.
Manage browser security
1. On the Home screen, click the icon.Options
2. Click .Security Options
3. Click or .TLS WTLS
4. Set the security options.
5. Press the key.Menu
6. Click Save.
TLS options
TLS Default:
Specify the type of TLS or SSL connection that your browser uses for HTTP connections. To use a direct TLS or SSL connection, change this
field to . To use Triple DES and TLS or SSL, change this field to .Handheld Proxy
Allow HTTPS Redirections:
Specify whether a prompt appears before a secure web page redirects your browser to another web page.
Protocol:
Specify the protocol that your BlackBerry® device uses for TLS connections between the browser and content servers.
Encryption Strength:
Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that
is encrypted using 128-bit encryption, change this field to . To accept and send data that is encrypted using 128-bit encryptionStrong Only
or 56-bit encryption, change this field to .Allow Weak
Allow FIPS Algorithms Only:
Specify whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms.
Prompt for Server Trust:
Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an
authentication certificate for.
Prompt for Domain Name:
Specify whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication
certificate for the content server does not match the web address that the browser is trying to connect to.
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Prompt for Certificate:
Specify whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your
device has more than one certificate that you use to authenticate with content servers.
Prompt if Client Cert Not Found:
Specify whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate that
can be used to authenticate with the content server.
Default Client Cert:
Specify the certificate that your browser uses to authenticate with content servers.
WTLS options
Encryption Strength:
Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that
is encrypted using 128-bit encryption, change this field to . To accept and send data that is encrypted using 128-bit encryptionStrong Only
or 56-bit encryption, change this field to .Allow Weak
Prompt for Server Trust:
Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an
authentication certificate for.
Add a trusted content server
Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content
server.
1. On the Home screen, click the icon.Options
2. Click .Security Options
3. Click .TLS
4. Press the key.Menu
5. Click Add Host.
6. Perform one of the following actions:
• If the field is set to , in the field, type the web address for the content server.TLS Default Proxy Host Name
• If the field is set to , in the field, type the web address for the content server. Set the TLS Default Handheld Host Name Certificate
field to the client certificate that you want to use to authenticate with the content server.
7. Click .OK
8. Press the key.Menu
9. Click Save.
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Browser push
About browser push
Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For
example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update,
a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new
information is available. The web application might also push updated information to your browser cache without notifying you. If information
is pushed to your browser cache, the information is available on your device even when your device is not connected to the wireless network.
Your device supports different types of browser push messages. Service loading messages and service indication messages include updated
information. Other browser push messages include messages that appear in your browser cache.
Turn off browser push
1. On the Home screen, click the icon.Options
2. Click .Advanced Options
3. Click .Browser Push
4. Perform one of the following actions:
• To reject all browser push messages, clear the , , and check boxes.Enable Push Enable MDS Push Enable WAP Push
• To reject browser push messages through a BlackBerry® Enterprise Server or BlackBerry® Internet Service, clear the Enable MDS
Push check box.
• To reject browser push messages through WAP gateways, clear the check box.Enable WAP Push
5. Press the key.Menu
6. Click Save.
Browser push options
Process MDS:
Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or BlackBerry® Internet
Service.
MDS Hosts:
Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry
Enterprise Servers or BlackBerry Internet Services.
Process SMSC:
Set whether your device accepts SMS-based browser push messages.
SMSC Hosts:
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Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host,
type the phone number for the SMSC host.
Process IP:
Set whether your device accepts browser push messages that web applications send through a WAP gateway.
IP Hosts:
Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host,
type the IP address for the WAP gateway.
Browser shortcuts
• To insert a period (.) in the web address field, press the key.Space
• To insert a slash mark (/) in the web address field, press the key and the key.Shift Space
• To stop loading a web page, press the key.Escape
• To close the browser, hold the key.Escape
On a web page
• To switch between Column view and Page view, press the at sign ( ) key.@
• To zoom in to a web page, press the comma ( ) key.,
• To zoom out from a web page, press the period ( ) key..
• To turn on support for JavaScript, press the key.Symbol
• To move to a specific web page, press .5
• To add a bookmark, press the question mark ( ) key.?
• To follow a link, highlight or pause on the link. Press the key.Enter
• To hide the banner, press the exclamation point ( ) key. To view the banner, press the exclamation point ( ) key.! !
Navigate a web page
• To move up a screen, press .3
• To move down a screen, press .9
• To move to the top of a web page, press .1
• To move to the bottom of a web page, press .7
Browser troubleshooting
No browser is available on my device
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network.
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I cannot set up automatic synchronization for bookmarks
When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off.
Related topics
Protect your device data, 218
I cannot play a song or video on a web page
Your BlackBerry® device might not support the size or file format of the song or video file.
I receive a prompt to switch browsers when streaming a song or video
If you receive a prompt to switch browsers, you cannot stream songs or videos with the browser configuration that you are using. If you switch
to the WAP Browser, extra fees might apply. For more information, contact your wireless service provider or administrator.
To stop receiving this prompt, in the browser options, click . Clear the General Properties Prompt Before Switching to WAP for streaming
media check box.
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Date, time, and alarm
Set the date and time
1. In the clock, press the key.Menu
2. Click .Options
3. Click Set Time.
4. Click the field.Time
5. Roll the trackball to select a time.
6. Click the field.Time
7. Press the key.Menu
8. Click Save.
Get the date and time from the wireless network automatically
To perform this task, your BlackBerry® device must be connected to the wireless network.
1. In the clock, press the key.Menu
2. Click .Options
3. Click Set Time.
4. Change the field.Time Zone
5. Perform one of the following actions:
• To get the date and time from the wireless network that your device is connected to, change the field toDate/Time Source
Network.
• To get the date and time from the BlackBerry network, change the field to .Date/Time Source BlackBerry
6. Press the key.Menu
7. Click Update Time.
8. Press the key.Menu
9. Click Save.
To set the time yourself, change the field to .Date/Time Source Off
Change what appears on the display when your device is charging
1. In the clock, press the key.Menu
2. Click .Options
3. Change the field.When Charging
4. Press the key.Menu
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5. Click Save.
Change the clock face
You can set a different clock face for the clock, stopwatch and timer.
1. In the clock, press the key.Menu
2. Click .Options
3. Set the , or fields.Clock Face Stopwatch Face Timer Face
4. Press the key.Menu
5. Click Save.
Display a second time zone
You can display a second clock to show another time zone. For example, you can see the local time and your home time while you are traveling.
1. In the clock, press the key.Menu
2. Click .Options
3. Set the field.Home Time Zone
4. Press the key.Menu
5. Click Save.
Turn on bedside clock mode
You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages.
1. In the clock, press the key.Menu
2. Click .Enter Bedside Mode
To turn off bedside clock mode, press the key.Escape
Related topics
Set options for bedside clock mode, 116
Set options for bedside clock mode
1. In the clock, press the key.Menu
2. Click .Options
3. In the section, perform any of the following actions:Bedside Mode
• To receive LED notification when bedside clock mode is turned on, change the field to .Disable LED No
• To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside clock
mode is turned on, change the field to Disable Radio Yes.
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• To turn off screen dimming when bedside clock mode is turned on, change the field to .Dim Screen No
4. Press the key.Menu
5. Click Save.
Turn on the alarm
1. In the clock, press the key.Menu
2. Click .Set Alarm
3. Roll the trackball over the text beside the alarm time to highlight or .On Weekdays
4. Press the key.Escape
5. Click Save.
In the device status section of the Home screen, a clock indicator appears.
Related topics
Turn off your device, 210
Silence the alarm
• If snooze is not turned on, press any key.
• If snooze is turned on, click .Snooze
Change alarm notification options
1. In the clock, press the key.Menu
2. Click .Options
3. In the section, change the , , , , and fields.Alarm Alert Type Alarm Tune Volume Snooze Time Number of Vibrations
4. Press the key.Menu
5. Click Save.
Use the stopwatch
1. In the clock, press the key.Menu
2. Click .Stopwatch
3. Click the icon.start/stop
4. Perform any of the following actions:
• To record lap times, click the icon.lap
• To stop timing, click the icon again.start/stop
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• To send the results, press the key. Click . Click a message type.Menu Send Results
Set the timer
1. In the clock, press the key.Menu
2. Click .Timer
3. Press the key.Menu
4. Click .Set Timer
5. Type the length of time to count down.
6. Click .Start
If you exit the clock application, the timer continues to count down.
Change timer notification options
1. In the clock, press the key.Menu
2. Click .Options
3. In the section, change the , , or fields.Countdown Timer Timer Tune Volume Vibrate
4. Press the key.Menu
5. Click Save.
Date, time, and alarm troubleshooting
The time on my device is incorrect
1. In the clock options, click Set Time.
2. Try performing the following actions:
• If you have traveled to a different time zone, set the field to display the correct time zone.Time Zone
• If you have set the field to , try setting the field to .Date/Time Source Network Date/Time Source BlackBerry
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Personal organizer
Contacts
Contact basics
Add a contact
1. In the contact list, click .Add Contact
2. Type the contact information.
3. Press the key.
4. Click Save.
Add a contact from a message, call log, or web page
1. In a message, a call log, or on a web page, highlight a contact.
2. Press the key.Menu
3. Click .Add to Contacts
4. Type the contact information.
5. Press the key.Menu
6. Click Save.
Name a custom contact list field
If you change the name of a custom contact list field, it changes for all contacts.
1. When adding or changing a contact, highlight the , , , or field.User1 User2 User3 User4
2. Press the key.Menu
3. Click .Change Field Name
4. Type a name for the custom contact list field.
5. Press the key.Enter
You can synchronize custom contact list fields on your device with the email application on your computer. For more informationBlackBerry®
about synchronizing custom contact list fields, see the . BlackBerry Desktop Software Online Help
About pauses and waits
Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main
phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or prompts you to type them (wait).
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Add a pause or a wait to a phone number
1. After typing the main part of a phone number in a phone number field, press the key.Menu
2. Click or .Add Pause Add Wait
3. Type the additional numbers.
4. Press the key.Menu
5. Click Save.
View a contact
In the contact list, click a contact.
Change a contact
1. In the contact list, highlight a contact.
2. Press the key.Menu
3. Click .Edit
4. Change the contact information.
5. Press the key.Menu
6. Click Save.
Delete a contact
1. In the contact list, highlight a contact.
2. Press the key.Menu
3. Click Delete.
Search for contacts in your organization's address book
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
1. In the contact list, press the key.Menu
2. Click .Lookup
3. Type part or all of a contact name.
4. Press the key.Enter
Manage contact lookup results
1. In the contact lookup results, highlight a contact.
2. Press the key.Menu
3. Perform one of the following actions:
• To add a contact to your contact list, click .Add to Contacts
• To add all the contacts, click .Add All to Contacts
• To view information for a contact, click .View
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• To delete a contact from the contact lookup results, click Delete.
• To delete the contact lookup results, click .Delete Lookup
• To start a new contact lookup, click .Lookup
Customizing contacts
About custom ring tones
You can assign a custom ring tone to a contact without changing other notifications.
Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a new
profile exception appears with your notification profiles as "Calls From <contact>". Notification profile exceptions are shared between your
contacts and your notification profiles and changes that you make in one application are made in the other application.
Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.
Assign a ring tone to a contact
1. In the contact list, highlight a contact.
2. Press the key.Menu
3. Click .Edit
4. Press the key.Menu
5. Click .Add Custom Ring Tone
6. Change the field.Custom Ring Tone
7. Press the key.Menu
8. Click Save.
Add a caller ID picture for a contact
1. In the contact list, highlight a contact.
2. Press the key.Menu
3. Click .Add Picture
4. Highlight a picture.
5. Press the key.Menu
6. Click Select.
7. Center the picture in the box.
8. Press the key.Menu
9. Click .Crop and Save
Change the caller ID picture for a contact
1. In the contact list, highlight a contact.
2. Press the key.Menu
3. Click .Edit
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4. Highlight the caller ID picture.
5. Press the key.Menu
6. Click .Replace Picture
7. Highlight a picture.
8. Press the key.Menu
9. Click Select.
10. Center the picture in the box.
11. Press the key.Menu
12. Click .Crop and Save
Delete the caller ID picture for a contact
1. In the contact list, highlight a contact.
2. Press the key.Menu
3. Click .Edit
4. Highlight the caller ID picture.
5. Press the key.Menu
6. Click .Delete Picture
7. Press the key.Menu
8. Click Save.
Mailing lists
About mailing lists
You can use mailing lists when you send email, PIN, SMS text, or MMS messages.
Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer.
Create a mailing list
1. In the contact list, press the key.Menu
2. Click .New Group
3. Type a name for the mailing list.
4. Press the key.Menu
5. Click .Add Member
6. Click a contact.
7. To add another contact, repeat steps 4 to 6.
8. Press the key.Menu
9. Click .Save Group
Change a mailing list
1. In the contact list, highlight a mailing list.
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2. Press the key.Menu
3. Click .Edit Group
4. Click a contact.
5. Click one of the following menu items:
•Add Member
•Change Member
•Delete Member
6. Press the key.Menu
7. Click .Save Group
Note: When you delete a contact from a mailing list, the contact remains in your contact list.
View a mailing list
In the contact list, click a mailing list.
To view the details for a contact in the mailing list, click a contact. Click .View Member
Delete a mailing list
1. In the contact list, highlight a mailing list.
2. Press the key.Menu
3. Click .Delete Group
Multiple contact lists
About multiple contact lists
If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For
example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list
and your personal contact list on your device. For more information, contact your wireless service provider.
Switch contact lists
1. In a contact list, press the key.Menu
2. Click .Select Contacts
3. Click a contact list.
Change the default contact list
1. On the Home screen, click the icon.Options
2. Click .Advanced Options
3. Click .Default Services
4. Change the field.Contact List (SYNC)
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5. Press the key. Menu
6. Click Save.
Contact list options
Sort contacts or tasks
1. In the contact list or task list, press the key.Menu
2. Click .Options
3. If necessary, click .General Options
4. Change the field.Sort By
5. Press the key.Menu
6. Click Save.
Change the display options for contacts
You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.
1. On the Home screen, click the icon.Options
2. Click .Language
3. Change the field.Name Display
4. Press the key.Menu
5. Click Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the key.Menu
3. Click .Options
4. If necessary, click .General Options
5. Change the field to .Confirm Delete No
6. Press the key.Menu
7. Click Save.
View the number of contacts stored on your device
1. In the contact list, press the key.Menu
2. Click .Options
3. Click a contact list.
The Number of Entries field displays the number of contacts that are stored in the contact list.
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Contact troubleshooting
Custom contact list field data is not appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you
cannot add a contact's birthday to a custom contact list field on your device and synchronize it with the email application on yourBlackBerry®
computer, because the birthday field is a date field in the email application on your computer.
Caller ID pictures are not appearing on my device
If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email
application on your computer, verify that the file name for the picture is ContactPicture.jpg.
Calendar
Calendar basics
About calendar views
You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments and
meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays
free time that you have between appointments.
Switch calendar views
1. On the Home screen, click the icon.Calendar
2. Press the key.Menu
3. Click a view.
Move around a calendar
1. On the Home screen, click the icon.Calendar
2. Press the key.Menu
3. Perform one of the following actions:
• To move to a specific date, click .Go To Date
• To move to the current date, click .Today
• To move forward or back by a time period, click or .Prev Next
Schedule an appointment
1. On the Home screen, click the icon.Calendar
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2. Press the key.
3. Click .New
4. Type the appointment information.
5. If the appointment recurs, change the field.Recurrence
6. Press the key.
7. Click Save.
Related topics
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Schedule an appointment quickly in Day view
To perform this task, in the general calendar options, the Enable Quick Entry field must be set to Yes.
1. On the Home screen, click the icon.Calendar
2. In Day view, beside the start time, type the subject of the appointment.
3. Type a location in parentheses.
4. To change the end time, roll the trackball.
5. Click the trackball.
If you have multiple calendars on your BlackBerry® device, the appointment appears in your default calendar.
Schedule a meeting
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a
BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. On the Home screen, click the icon.Calendar
2. Press the key.Menu
3. Click .New
4. Type the meeting information.
5. Press the key.Menu
6. Click Invite Attendee.
7. Click a contact.
8. To add another contact to your meeting, repeat steps 4 to 6.
9. Press the key.Menu
10. Click Save.
Related topics
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Recurrence fields
Every:
Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.
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Relative Date:
Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of
each month).
Schedule an alarm
1. On the Home screen, click the icon.Calendar
2. Press the key.
3. Click .New Alarm
4. Type the alarm information.
5. If the alarm recurs, change the field.Recurrence
6. Press the key.Menu
7. Click Save.
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. In a message, calendar entry, task, or memo, press the key.Menu
2. Click .Check Spelling
3. Perform any of the following actions:
• To accept the suggested spelling, click a word in the list that appears.
• To ignore the suggested spelling, press the key.Escape
• To ignore all instances of the suggested spelling, press the key. Click .Menu Ignore All
• To add the word to the custom dictionary, press the key. Click .Menu Add To Dictionary
• To stop checking spelling, press the key. Click .Menu Cancel Spell Check
Open an appointment, meeting, or alarm
1. On the Home screen, click the icon.Calendar
2. Click an appointment, meeting, or alarm.
Delete an appointment, meeting, or alarm
1. On the Home screen, click the icon.Calendar
2. Highlight an appointment, meeting, or alarm.
3. Press the key.Menu
4. Click Delete.
Switch days in Day view
To move from one day to another using the navigation bar in the upper-right corner of the screen, click a day.
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Meetings
Schedule a meeting
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a
BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. On the Home screen, click the icon.Calendar
2. Press the key.Menu
3. Click .New
4. Type the meeting information.
5. Press the key.Menu
6. Click Invite Attendee.
7. Click a contact.
8. To add another contact to your meeting, repeat steps 4 to 6.
9. Press the key.Menu
10. Click Save.
Related topics
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Recurrence fields
Every:
Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.
Relative Date:
Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of
each month).
Respond to a meeting invitation
1. In a meeting invitation, press the key.Menu
2. Click one of the following menu items:
• or Accept Accept with Comments
• or Tentative Tentative with Comments
• or Decline Decline with Comments
Note: If you delete a meeting invitation from a message list before you accept or decline it, the meeting is deleted from the email application
on your computer.
View your calendar when responding to a meeting
1. In a meeting invitation, press the key.Menu
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2. Click .View Calendar
To return to the meeting invitation, press the key.Escape
Check availability of meeting participants
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
You can only check availability of meeting participants in your organization.
1. In a meeting or meeting invitation, below the list of meeting participants, click .View Availability
2. Perform any of the following actions:
• To select the next time that all meeting participants are available, click .Next Available Time
• To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the Menu
key. Click .Show Legend
Change the list of participants for a meeting
To perform this task, you must be the meeting organizer.
1. In a meeting, in the or field, highlight a contact.Accepted Declined
2. Press the key.Menu
3. Click one of the following menu items:
•Invite Attendee
•Change Attendee
•Remove Attendee
4. Press the key.Menu
5. Click Save.
Send an email message to all meeting participants
1. In a meeting, meeting invitation, or meeting response, press the key.Menu
2. Click .Email All Attendees
Contact a meeting participant
1. In a meeting, meeting invitation, or meeting response, highlight a contact.
2. Press the key.Menu
3. Click a message type or .Call <contact>
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Conference call meetings
About conference calls
You can create two types of conference calls with your device. If your organization or a conferencing service has provided you withBlackBerry®
a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings
allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is
supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference
call bridge number, you can create a conference call by calling other contacts and joining the calls together.
Create a conference call meeting from your device
To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on
behalf of another person from your computer.
1. In a meeting, select the check box.Conference call
2. Type the information for the conference call.
3. Press the key.Menu
4. Click Save.
Create a conference call meeting from your computer
To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about
creating meetings on behalf of another person, see the documentation for the email application on your computer.
You can create a conference call meeting from your computer that your BlackBerry® device recognizes. When the conference call meeting
starts, participants who have a BlackBerry device can enter the conference call meeting with the Join Now option, if their device supports this
feature.
1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do not include spaces.
2. Type a lowercase . Do not include spaces before or after the x.x
3. Type the participant access code. Type a space after the participant access code.
4. Type and the moderator conference call bridge number. Do not include spaces.CCM:
5. Type a lowercase . Do not include spaces before or after the x.x
6. Type the moderator access code. Type a space after the moderator access code.
Example
If the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, and the participant
access code is 55551#, type , followed by a space.CCP:18005555555x55555# CCM:18005555555x55551#
Enter a conference call meeting
Perform one of the following actions:
• In a meeting notification, click .Join Now
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• In the calendar, highlight the meeting. Press the key. Click .Menu Join Now
Save your conference call information
You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call
meeting from your BlackBerry® device.
1. In the calendar, press the key.Menu
2. Click .Options
3. Select .Conference Call Options
4. Type your conference call information.
5. Press the key.Menu
6. Click Save.
Calendar options
Change the default calendar view
1. On the Home screen, click the icon.Calendar
2. Press the key.Menu
3. Click .Options
4. Click .General Options
5. Change the field.Initial View
6. Press the key.Menu
7. Click Save.
Change the default reminder time for calendar entries
1. On the Home screen, click the icon.Calendar
2. Press the key.Menu
3. Click .Options
4. Click .General Options
5. Change the field.Default Reminder
6. Press the key.Menu
7. Click Save.
Related topics
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Change the start and end time for days
1. On the Home screen, click the icon.Calendar
2. Press the key.Menu
3. Click .Options
4. Click .General Options
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5. Change the and fields.Start of Day End of Day
6. Press the key.Menu
7. Click Save.
Change the snooze time for reminders
1. On the Home screen, click the or icon.Calendar Tasks
2. Press the key.Menu
3. Click .Options
4. If necessary, click .General Options
5. Change the field.Snooze
6. Press the key.Menu
7. Click Save.
Change the email address that you use to send messages or meeting invitations
1. On the Home screen, click the icon.Options
2. Click .Advanced Options
3. Click .Default Services
4. Change the field or the field.Messaging (CMIME) Calendar (CICAL)
5. Press the key. Menu
6. Click Save.
View tasks in a calendar
1. On the Home screen, click the icon.Calendar
2. Press the key.Menu
3. Click .Options
4. Click .General Options
5. Change the field to Show Tasks Yes.
6. Press the key.Menu
7. Click Save.
Change the first day of the week
1. On the Home screen, click the icon.Calendar
2. Press the key.Menu
3. Click .Options
4. Click .General Options
5. Change the field.First Day of Week
6. Press the key.Menu
7. Click Save.
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Hide free time in Agenda view
1. On the Home screen, click the icon.Calendar
2. Press the key.Menu
3. Click .Options
4. Click .General Options
5. Change the field to .Show Free Time in Agenda View No
6. Press the key.Menu
7. Click Save.
View more of the subject line for appointments in Agenda view
1. On the Home screen, click the icon.Calendar
2. Press the key.Menu
3. Click .Options
4. Click .General Options
5. Change the field to .Show End Time in Agenda View No
6. Press the key.Menu
7. Click Save.
Change how long your device stores calendar entries
1. On the Home screen, click the icon.Calendar
2. Press the key.Menu
3. Click .Options
4. Click .General Options
5. Change the field.Keep Appointments
6. Press the key.Menu
7. Click Save.
Your BlackBerry® device deletes calendar entries that are older than the number of days that you set.
To restore calendar entries, change the Keep Appointments field to a longer period of time. Calendar entries that you received on your device
within the set period of time appear in a calendar.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the key.Menu
3. Click .Options
4. If necessary, click .General Options
5. Change the field to .Confirm Delete No
6. Press the key.Menu
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7. Click Save.
View the number of calendar entries stored in a calendar
1. On the Home screen, click the icon.Calendar
2. Press the key.Menu
3. Click .Options
4. Click a calendar.
The Number of Entries field displays the number of entries that are stored in the calendar.
Multiple calendars
About multiple calendars
If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your
device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal
calendar on your device. If you have multiple calendars on your device, you can schedule and manage appointments and meetings in each
calendar. For more information, contact your wireless service provider.
Switch calendars
1. On the Home screen, click the icon.Calendar
2. Press the key.Menu
3. Click .Select Calendar
4. Click a calendar.
Use color to differentiate calendars
1. On the Home screen, click the icon.Calendar
2. Press the key.Menu
3. Click .Options
4. Click a calendar.
5. Change the field.Appointment Color
6. Press the key.Menu
7. Click Save.
Change the calendar that reminds you of appointments
1. On the Home screen, click the icon.Calendar
2. Press the key.Menu
3. Click .Options
4. Click a calendar.
5. Change the field.Display Reminders
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6. Press the key.Menu
7. Click Save.
Change the default calendar
1. On the Home screen, click the icon.Options
2. Click .Advanced Options
3. Click .Default Services
4. Change the field.Calendar (CICAL)
5. Press the key. Menu
6. Click Save.
Calendar shortcuts
For shortcuts to work in Day view, in the general calendar options, change the field to .Enable Quick Entry No
• To schedule an appointment, press the period ( ) key..
• To move to the next day, week, or month, press .9
• To move to the previous day, week, or month, press .3
• To move up an hour in Day view or Week view, press .2
• To move down an hour in Day view or Week view, press .8
• To move to the current date, press the exclamation point ( ) key.!
Calendar troubleshooting
I cannot schedule appointments that span multiple days
If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.
I cannot set some fields when scheduling appointments
If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when
you change a recurring appointment or meeting.
Some characters in calendar entries do not appear correctly after synchronization
If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not
support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For
more information, see the documentation for the operating system on your computer.
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6. Press the key.Menu
7. Click Save.
Change the status of a task
1. On the Home screen or in a folder, click the icon.Tasks
2. Highlight a task.
3. Press the key.Menu
4. Perform one of the following actions:
• To mark the task as complete, click .Mark Completed
• To mark the task as deferred, in progress, or waiting, click . Set the field. Press the key. Click Open Status Menu Save.
Hide completed tasks
1. On the Home screen or in a folder, click the icon.Tasks
2. Press the key.Menu
3. Click Hide Completed.
Send a task or memo
1. On the Home screen or in a folder, click the icon or the icon.Tasks MemoPad
2. Highlight a task or memo.
3. Press the key.Menu
4. Click .Forward As
5. Click a message type.
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. In a message, calendar entry, task, or memo, press the key.Menu
2. Click .Check Spelling
3. Perform any of the following actions:
• To accept the suggested spelling, click a word in the list that appears.
• To ignore the suggested spelling, press the key.Escape
• To ignore all instances of the suggested spelling, press the key. Click .Menu Ignore All
• To add the word to the custom dictionary, press the key. Click .Menu Add To Dictionary
• To stop checking spelling, press the key. Click .Menu Cancel Spell Check
Delete a task
1. On the Home screen or in a folder, click the icon.Tasks
2. Highlight a task.
3. Press the key.Menu
4. Click Delete.
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Categories
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based
on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can
apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all
applications.
Create a category for contacts, tasks, or memos
1. In the contact list, task list, or memo list, press the key.Menu
2. Click .Filter
3. Press the key.Menu
4. Click .New
5. Type a name for the category.
6. Press the key.Enter
Categorize a contact, task, or memo
1. When creating or changing a contact, task, or memo, press the key.Menu
2. Click .Categories
3. Select the check box beside a category.
4. Press the key.Menu
5. Click Save.
Sort contacts, tasks, or memos by category
1. In the contact list, task list, or memo list, press the key.Menu
2. Click .Filter
3. Select the check box next to a category.
Delete a contact, task, or memo from a category
1. When changing a contact, task, or memo, press the key.Menu
2. Click .Categories
3. Clear the check box beside the category.
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4. Press the key.Menu
5. Click Save.
Delete a category
1. In the contact list, task list, or memo list, press the key.Menu
2. Click .Filter
3. Highlight a category.
4. Press the key.Menu
5. Click Delete.
Note: When you delete a category, contacts, tasks, or memos in the category are not deleted.
Calculator
Use the calculator
• To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard.
• To use the alternate function on a key in the calculator, press the key and the corresponding key on the device keyboard.Alt
Convert a measurement
1. On the Home screen or in a folder, click the icon.Calculator
2. Type a number.
3. Press the key.Menu
4. Perform one of the following actions:
• To convert the number from imperial to metric, click .To Metric
• To convert the number from metric to imperial, click .From Metric
5. Click a conversion type.
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11. To set notification options for another item, repeat steps 5 through 10.
12. Press the key.Menu
13. Click Save.
Change a notification profile
1. In the profile list, click .Advanced
2. Highlight a notification profile.
3. Press the key.Menu
4. Click .Edit
5. Change the notification profile.
6. Press the key.Menu
7. Click Save.
Delete a notification profile
You can only delete notification profiles that you created.
1. In the profile list, click .Advanced
2. Highlight a notification profile.
3. Press the key.Menu
4. Click Delete.
Prevent notification during calls
1. In the profile list, click .Advanced
2. Highlight a notification profile.
3. Press the key.Menu
4. Click .Edit
5. Highlight an item.
6. Press the key.Menu
7. Click .Edit
8. Change the field to .Notify Me During Calls No
9. Press the key.Menu
10. Click .Save
11. To change the field for another item, repeat steps 5 to 10.Notify Me During Calls
12. Press the key.Menu
13. Click .Save
Silence your device
In the profile list, perform one of the following actions:
• To receive LED notification only, click Quiet.
• To receive vibrate notification only, click Vibrate.
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6. Press the key.Menu
7. Click Save.
To turn on Bluetooth® connection notification again, change the field to .LED Connection Indicator On
Turn on wireless coverage notification
1. On the Home screen, click the icon.Options
2. Click .Screen/Keyboard
3. Set the field to .LED Coverage Indicator On
4. Press the key.Menu
5. Click Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green.
To turn off wireless coverage notification again, set the field to .LED Coverage Indicator Off
Custom notification
About custom notification
You can create notification profile exceptions to receive different notification for incoming messages and calls from specific contacts. For
example, you can create a notification profile exception that uses the Loud profile for incoming messages and calls from a specific contact,
regardless of your active notification profile.
Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you
create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device
to apply first in the list.
Your device has one preloaded notification profile exception for important calls. You can add contacts to this notification profile exception, or
you can delete it.
Set custom notification for calls or messages from a specific contact
1. In the notification profile list, click .Advanced
2. Press the key.Menu
3. Click .New Exception
4. In the field, type a name for the notification profile exception.Exception
5. In the field, press the key.From Menu
6. Click .Add Name
7. Click a contact.
8. To add another contact, repeat steps 5 to 7.
9. In the field, change the notification profile that the exception is based on.Use Profile
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10. Change the field.Custom Ring Tone
11. Press the key.Menu
12. Click Save.
Change the order of notification profile exceptions
1. In the profile list, click .Advanced
2. Highlight a notification profile exception.
3. Press the key.Menu
4. Click Move.
5. Click the new location.
Change a notification profile exception
1. In the profile list, click .Advanced
2. Highlight a notification profile exception.
3. Press the key.Menu
4. Click .Edit
5. Change the notification profile exception information.
6. Press the key.Menu
7. Click Save.
Change the list of contacts for a notification profile exception
1. In the profile list, click .Advanced
2. Highlight a notification profile exception.
3. Press the key.Menu
4. Click .Edit
5. In the field, press the key.From Menu
6. Click one of the following menu items:
•Add Name
•Change Name
•Delete Name
Delete a notification profile exception
1. In the profile list, click .Advanced
2. Highlight a notification profile exception.
3. Press the key.Menu
4. Click Delete.
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About custom ring tones
You can assign a custom ring tone to a contact without changing other notifications.
Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a new
profile exception appears with your notification profiles as "Calls From <contact>". Notification profile exceptions are shared between your
contacts and your notification profiles and changes that you make in one application are made in the other application.
Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.
Assign a ring tone to a contact
1. In the contact list, highlight a contact.
2. Press the key.Menu
3. Click .Edit
4. Press the key.Menu
5. Click .Add Custom Ring Tone
6. Change the field.Custom Ring Tone
7. Press the key.Menu
8. Click Save.
Notification profile troubleshooting
My device is vibrating more times than expected
For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification
profile. The device vibrates until the caller or the wireless network ends the connection.
I am not receiving notification for incoming calls or messages
Try performing the following actions:
• In the notification profile list, verify that the Off notification profile is not selected.
• In a notification profile exception, verify that the field is not set to Custom Ring Tone Mute.
Related topics
Switch notification profiles, 143
Change a notification profile exception, 147
I cannot change some fields in a Calls From notification profile exception
If you assign a custom ring tone to a contact in the contact list, a Calls From notification profile exception appears in the notification profile
list. Because these notification profile exceptions are for calls only, you can only change the Custom Ring Tone field.
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• To select an item from the list that appears when you type and start typing a new word, highlight the item. Press the key.Enter
• To select an item from the list that appears when you type and continue typing the same word, click the item.
• To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen.
To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the
screen.
Type text using multi-tap
• To type the first letter on a key, press the letter key once.
• To type the second letter on a key, press the letter key twice.
Switch typing input methods
1. On the Home screen, click the icon.Options
2. Click .Language
3. Perform one of the following actions:
• To use the multi-tap input method, set the field to .Input Language <Language> Multitap
• To use the SureType® input method, set the field to .Input Language <Language>
4. Press the key.Menu
5. Click Save.
Switch typing input methods when typing
1. When typing, press the key.Menu
2. Click or .Enable Multitap Enable SureType
3. Click one of the following menu items:
•Enable Multitap
•Enable SureType
•Enable Full Keyboard
About typing input languages
You can set a typing input language to use when you type. The typing input language can be different from the display language. When you
set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your
BlackBerry® device in French, but type messages in English.
When you set the typing input language, you also set whether your device uses the multi-tap or the SureType® input method.
If the typing input language is different from the display language, a rectangle with the abbreviated form of the current typing input language
appears in the list that appears when typing.
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Change the typing input language
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service
provider or administrator.
1. On the Home screen, click the icon.Options
2. Click .Language
3. Change the field.Input Language
4. Press the key.Menu
5. Click Save.
Change the input options for SureType technology
1. On the Home screen, click the icon.Options
2. Click .Language
3. Click .Input Options
4. Change the input options.
5. Press the key.Menu
6. Click Save.
Spelling checker
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. In a message, calendar entry, task, or memo, press the key.Menu
2. Click .Check Spelling
3. Perform any of the following actions:
• To accept the suggested spelling, click a word in the list that appears.
• To ignore the suggested spelling, press the key.Escape
• To ignore all instances of the suggested spelling, press the key. Click .Menu Ignore All
• To add the word to the custom dictionary, press the key. Click .Menu Add To Dictionary
• To stop checking spelling, press the key. Click .Menu Cancel Spell Check
Correct spelling while you type
By default, your BlackBerry® device underlines words that it does not recognize.
1. Place the cursor in the underlined word.
2. Press the keyMenu
3. Perform one of the following actions
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• To get spelling suggestions, click . Click a word or press the key to close the list.Get Suggestions Escape
• To add the word to the custom dictionary, click .Add to Dictionary
Correct spelling quickly while you type
By default, your BlackBerry® device underlines words that it does not recognize.
1. Place the cursor in the underlined word.
2. Click the trackball.
3. Perform one of the following actions:
• To replace the misspelled word with a suggested spelling, click a word in the list that appears.
• To close the list without selecting a word, press the key.Escape
• To ignore all instances of the same spelling error, press the key. Click .Menu Ignore All
Check spelling automatically before sending email messages
1. On the Home screen, click the icon.Options
2. Click .Spell Check
3. Select the option.Spell Check Email Before Sending
4. Press the key.Menu
5. Click Save.
Change options for checking spelling
You can change the type and length of words that the spelling checker includes when checking spelling.
1. On the Home screen, click the icon.Options
2. Click .Spell Check
3. Change one or more options.
4. Press the key.Menu
5. Click Save.
Stop displaying spelling suggestions in the list that appears when you type
By default, if you start typing a letter combination that your device does not recognize, spelling suggestions appear in bold in theBlackBerry®
list that appears when you type.
1. In the device options, click .Language
2. Click .Input Options
3. Clear the checkbox.Include Spell Check Variants
4. Press the key.Menu
5. Click Save.
Add a word to the custom dictionary
1. In the device options, click .Spell Check
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2. Click .Custom Dictionary
3. Press the key.Menu
4. Click .New
5. Type a word or letter combination.
6. Click the trackball.
Change a word in the custom dictionary
1. In the device options, click .Spell Check
2. Click .Custom Dictionary
3. Highlight a word.
4. Press the key.Menu
5. Click .Edit
6. Change the word.
7. Click the trackball.
Delete a word from the custom dictionary
1. In the device options, click .Spell Check
2. Click .Custom Dictionary
3. Highlight a word.
4. Press the key.Menu
5. Click Delete.
Custom dictionary
About the custom dictionary
You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling. Because
SureType® technology uses the same dictionary, if you are using the SureType input method, words that you add to your custom dictionary are
displayed in the list that appears when you type.
Add a word to the custom dictionary
1. On the Home screen, click the icon.Options
2. Click .Custom Dictionary
3. Press the key.Menu
4. Click .New
5. Type a word or letter combination.
6. Press the key.Enter
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7. Press the key.Menu
8. Click Save.
Change a word in the custom dictionary
1. On the Home screen, click the icon.Options
2. Click .Custom Dictionary
3. Highlight a word.
4. Press the key.Menu
5. Click .Edit
6. Change the word.
7. Press the key.Enter
8. Press the key.Menu
9. Click Save.
Delete a word from the custom dictionary
1. On the Home screen, click the icon.Options
2. Click .Custom Dictionary
3. Highlight a word.
4. Press the key.Menu
5. Click Delete.
6. Press the key.Menu
7. Click Save.
Stop adding items to the custom dictionary automatically
1. On the Home screen, click the icon.Options
2. Click .Language
3. Click .Input Options
4. Clear the check box.Auto Word Learning
5. Change the field to .Learn Words From Email Messages Off
6. Press the key.Menu
7. Click Save.
Stop displaying contacts in the list that appears when you type
By default, your BlackBerry® device recognizes contacts when you type them.
1. On the Home screen, click the icon.Options
2. Click .Language
3. Click .Input Options
4. Clear the check box.Use Contacts as Data Source
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5. Press the key.Menu
6. Click Save.
AutoText
About AutoText
AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText
entry, the text changes after you press the Space key.
Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create
AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with
talk to you later.
Create an AutoText entry
1. On the Home screen, click the icon.Options
2. Click .AutoText
3. Press the key.Menu
4. Click .New
5. In the field, type the text to replace.Replace
6. In the field, perform one of the following actions:With
• Type replacement text.
• To insert a macro (for example, the current date or time), press the key. Click .Menu Insert Macro
7. Perform one of the following actions:
• To capitalize the entry exactly as you typed it, set the field to .Using Specified Case
• To capitalize the entry according to the context, set the field to .Using SmartCase
8. Set the language.
9. Press the key.Menu
10. Click Save.
Turn off AutoText for SMS text messages
1. On the Home screen, click the icon.Options
2. Click SMS.
3. Set the field to Disable AutoText Yes.
4. Press the key.Menu
5. Click Save.
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Change an AutoText entry
1. On the Home screen, click the icon.Options
2. Click .AutoText
3. Click an AutoText entry.
4. Change the AutoText entry.
5. Press the key.Menu
6. Click Save.
Delete an AutoText entry
1. On the Home screen, click the icon.Options
2. Click .AutoText
3. Highlight an AutoText entry.
4. Press the key.Menu
5. Click Delete.
Undo an AutoText change
Press the key twice.Backspace/Delete
Typing shortcuts
• To insert a period, press the key twice. The next letter is capitalized.Space
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To type the alternate character on a key, press the key and the character key.Alt
• To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example,
to type ü, hold and roll the trackball to the left until ü is highlighted. Click the trackball.3
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a text field, hold the key and press the number key.Alt
• To type a letter in a number field, hold the key and use the multi-tap input method.Alt
• To turn on NUM lock, hold the key and press the key. To turn off NUM lock, press the key.Shift Alt Alt
• To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as
the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the word that you
want to type. Press the key.Enter
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the key.Space
• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol.
Work with text
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• To highlight a line of text, press the key and roll the trackball up or down.Shift
• To highlight text character by character, hold the key and roll the trackball left or right.Shift
• To cancel a text selection, press the key.Escape
• To cut highlighted text when typing, press the key and the key.Shift Backspace/Delete
• To copy highlighted text when typing, press the key and click the trackball.Alt
• To paste highlighted text when typing, press the key and click the trackball.Shift
Typing troubleshooting
I cannot type a password
Verify that you are using the multi-tap input method.
Related topics
Type text using multi-tap, 151
SureType technology does not recognize a word
Use the list that appears when you type to help you build words that SureType® technology does not recognize. Press the letter key for the
first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once. Highlight a letter combination.
Click the trackball. Continue typing the word.
I cannot check spelling
You can only check spelling in English, French, German, Italian, Spanish, Dutch, and Brazilian Portuguese.
You can only check the spelling of text that you type.
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Language
Change the display language
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service
provider or administrator.
1. On the Home screen, click the icon.Options
2. Click .Language
3. Change the field.Language
4. Press the key.Menu
5. Click .Save
Add a display language
You can add a display language using the application loader tool of the BlackBerry® Desktop Manager. For more information about adding
applications, including display languages, see the . BlackBerry® Desktop Software Online Help
Delete a display language
In the setup wizard, complete the instructions on the Language removal screen.
About typing input languages
You can set a typing input language to use when you type. The typing input language can be different from the display language. When you
set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your
BlackBerry® device in French, but type messages in English.
When you set the typing input language, you also set whether your device uses the multi-tap or the SureType® input method.
If the typing input language is different from the display language, a rectangle with the abbreviated form of the current typing input language
appears in the list that appears when typing.
Change the typing input language
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service
provider or administrator.
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Use a shortcut to switch typing input languages while you type
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service
provider or administrator.
1. On the Home screen, click the icon.Options
2. On the Language screen, verify whether the field is set to or .Input Language Selection Shortcut Alt-Enter Shift-Space
3. Perform one of the following actions:
• If the field is set to , while typing hold the key and press the key. ContinueInput Language Selection Shortcut Alt-Enter Alt Enter
to hold the key and click a language.Alt
• If the field is set to , while typing hold the key and press the key.Input Language Selection Shortcut Shift-Space Shift Space
Continue to hold the key and click a language.Shift
Change the shortcut for switching typing input languages
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service
provider or administrator.
1. On the Home screen, click the icon.Options
2. Click .Language
3. Change the field.Input Language Selection Shortcut
4. Change the field.Enable Quick Selection
5. Press the key.Menu
6. Click Save.
Turn off the shortcut for switching typing input languages
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service
provider or administrator.
1. On the Home screen, click the icon.Options
2. Click .Language
3. Change the field to .Input Language Selection Shortcut None
4. Press the key.Menu
5. Click Save.
To turn on the shortcut for switching typing input languages, change the field to or Input Language Selection Shortcut Alt-Enter Shift-
Space.
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Change the display options for contacts
You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.
1. On the Home screen, click the icon.Options
2. Click .Language
3. Change the field.Name Display
4. Press the key.Menu
5. Click Save.
Language troubleshooting
Some characters do not appear correctly on my device
The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the
characters. For more information, contact your wireless service provider or administrator.
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Display and keyboard
Backlighting
About backlighting
The backlighting for the screen and keyboard is designed to adjust automatically so that you can use your device in various lighting conditions.
Set the brightness of the backlighting
1. On the Home screen, click the icon.Options
2. Click .Screen/Keyboard
3. Set the field.Backlight Brightness
4. Press the key.Menu
5. Click Save.
Set how long backlighting remains on
1. On the Home screen, click the icon.Options
2. Click .Screen/Keyboard
3. Set the field.Backlight Timeout
4. Press the key.Menu
5. Click Save.
Stop backlighting from dimming automatically
1. On the Home screen or in the folder, click the icon.Settings Options
2. Click .Screen/Keyboard
3. Change the field to .Automatically Dim Backlight Off
4. Press the key.Menu
5. Click Save.
Display options
Use a picture as the Home screen background
1. On the Home screen, click the icon.Media
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2. Click .Pictures
3. Click a category.
4. Highlight a picture.
5. Press the key.
6. Click .Set As Home Screen Image
To clear the picture from the Home screen, press the key. Click .Reset Home Screen Image
Download a Home screen background
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the icon.Media
2. Click .Pictures
3. Click a category.
4. Press the key.Menu
5. Click .Download Images
Set owner information
When the flip is open and the BlackBerry® device is locked, owner information appears on your device screen.
1. On the Home screen, click the icon.Options
2. Click .Owner
3. Type your contact information.
4. Press the key.Menu
5. Click Save.
Change the display font
Changes to the display font do not apply to the external display.
1. On the Home screen, click the icon.Options
2. Click .Screen/Keyboard
3. Change the font fields.
4. Press the key.Menu
5. Click Save.
About organizing applications
Depending on your theme, application icons can appear on the Home screen or in an application list. If your theme uses an application list,
the first few applications in the application list might also appear on the Home screen.
Add an application folder
1. On the Home screen, press the key.Menu
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2. Click Add Folder.
3. Type a name for the folder.
4. To change the folder icon, in the field, click the trackball. Roll the trackball to highlight a folder icon. Click a folder icon.Icon
5. Click Add.
Change an application folder
You can only rename application folders that you create.
1. On the Home screen, highlight an application folder.
2. Press the key.Menu
3. Click .Edit Folder
4. Change the folder information.
5. Click .Save
Move an application icon
1. In the Home screen or in an application folder, highlight an application icon.
2. Press the key.Menu
3. Perform one of the following actions:
• To move the application icon to a different location on the Home screen, click . Roll the trackball to the new location. Click theMove
trackball.
• To move the application icon into an application folder, click . Click an application folder.Move to folder
• To move the application icon out of an application folder, click . Click or an application folder.Move to folder Home
Hide an application icon
Depending on your theme, you might not be able to hide some application icons.
1. On the Home screen, highlight an application icon.
2. Press the key.Menu
3. Click Hide.
To view a hidden application, press the key. Click .Menu Show All
Delete an application folder
1. On the Home screen, highlight an application folder.
2. Press the key.Menu
3. Click Delete.
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3. Set the field to Audible Roll Mute.
4. Press the key.Menu
5. Click Save.
To turn on trackball sounds again, set the field to .Audible Roll Click
Set the cursor speed
1. On the Home screen, click the icon.Options
2. Click .Screen/Keyboard
3. Set the field.Key Rate
4. Press the key.Menu
5. Click Save.
Assign an application to a Convenience key
Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side that you can use when the flip is
open. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
1. On the Home screen, click the icon.Options
2. Click .Screen/Keyboard
3. Change the or fields.Right Side Convenience Key Opens Left Side Convenience Key Opens
4. Press the key.Menu
5. Click Save.
Set the trackball sensitivity
You can set how the trackball responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.
1. On the Home screen, click the icon.Options
2. Click .Screen/Keyboard
3. Set the and fields.Horizontal Sensitivity Vertical Sensitivity
4. Press the key.Menu
5. Click Save.
Themes
About themes
Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as
applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that
are in .cod file format.
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Display troubleshooting
My device screen turns off
When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power.
To turn on the screen, click the trackball or press a key.
My display changed
Depending on your theme, display options, such as your font and Home screen background, might change when you switch themes.
Related topics
Change the display font, 164
Use a picture as the Home screen background, 91
No application opens when I press a Convenience key
Try performing the following actions:
• Open the flip.
• Verify that you have not deleted the application that you assigned to the key.
• Assign a different application to the key.
The notification details do not appear on the external display
If your BlackBerry® device is locked or content protection is turned on, you receive notifications of new messages, phone calls, and calendar
reminders, but the notification details, such as the sender and subject line in a message, do not appear on the external display.
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Search
Messages, attachments, and web pages
Search for messages
You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your
computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet
Service or a BlackBerry® Enterprise Server that supports this feature.
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Search
4. Specify the search criteria.
5. Press the key.Menu
6. Perform one of the following actions:
• To search for messages without saving your search criteria, click .Search
• To save the search criteria, click . Type a title. Press the key. Click Save Menu Save.
• To search for messages using the criteria from your last search, click . Press the key. Click .Last Menu Search
Note: If you search for messages, your device does not search attachments.
To stop a search, press the key.Escape
Search criteria
Search Type:
Change whether you search for messages on your BlackBerry® device or for messages in an email application on your computer or in
another integrated email account.
Name:
Specify one or more contacts or email addresses that your device should search for in messages. You can also specify part of a name to
widen the search.
In:
Change the type of address field that your device should search in for the name or email address.
Subject:
Specify one or more words that your device should search for in the subject of messages.
Message:
Specify one or more words that your device should search for in the body of messages.
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Include Encrypted Messages:
Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages.
Service:
If your device is associated with more than one email address, change the email account that your device should search in for messages.
Folder:
Change the folder that your device should search for messages in.
Show:
Change the status of messages that your device should search for.
Type:
Change the type of messages that your device should search for.
Manage message search results
You can manage results of searches for messages in an email application on your computer or in another integrated email account.
1. In the search results, highlight a message.
2. Press the key.Menu
3. Perform one of the following actions:
• To view more available search results, click .Get More Results
• To add a message to a message list, click Add.
• To add all the messages to a message list, click Add All.
• To delete a message from the search results, click Delete.
• To delete the search results, click .Delete Search
• To start a new search, click .Search
CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer
or another integrated email account.
Search for messages by contact or subject
You can search for messages on your BlackBerry® device by contact or subject.
1. On the Home screen, click the icon.Messages
2. Highlight a message.
3. Press the key.Menu
4. Click one of the following menu items:
•Search Sender
•Search Recipient
•Search Subject
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Search shortcuts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in an attachment, press .Q
• To search for text in a presentation, you must view the presentation in text view or in text and slide view. Press .Q
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7. Press the key.Menu
8. Click Save.
It takes a short period of time for messages to be deleted over the wireless network.
To delete messages on your device only, set the field to .Delete On Handheld
Related topics
Delete multiple messages, 37
Prerequisites: Synchronizing organizer data over the wireless network
• Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your administrator.
• You must synchronize your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information, see
the . BlackBerry Desktop Software Online Help
Synchronize organizer data over the wireless network
1. In the contact list, a calendar, the task list, or the memo list, press the key.Menu
2. Click .Options
3. To synchronize calendar entries, click a calendar.
4. Change the field to Wireless Synchronization Yes.
5. Press the key.Menu
6. Click Save.
To stop synchronizing organizer data over the wireless network, change the field to .Wireless Synchronization No
About synchronization conflicts
A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the
email application on your computer.
If you reconcile your email messages using wireless email reconciliation, on your device, you can set whether the email messages on your device
or the email messages on your computer take precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the
organizer data on your device when a data synchronization conflict occurs.
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Delete all device data
Before you delete your BlackBerry® device data, consider backing up the data so that you have a copy on your computer before you delete it
from your device.
CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot
stop the process after you start it. If you reset your device, the process continues after the device restarts.
1. On the Home screen, click the icon.Options
2. Click .Security Options
3. Click .General Settings
4. Press the key.Menu
5. Click .Wipe Handheld
6. To delete all third-party applications from your device, select the check box.Include third-party applications
7. Click .Continue
8. Type .blackberry
Empty the deleted items folder on your computer from your device
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the Home screen, click the icon.Messages
2. Press the key.Menu
3. Click .Options
4. Click .Email Reconciliation
5. If necessary, change the field.Message Services
6. Press the key.Menu
7. Click .Purge Deleted Items
Synchronization troubleshooting
Email messages are not reconciling over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually. On the Home screen, click the icon. Press the key. Click .Messages Menu Reconcile Now
Related topics
User Guide Synchronization
178
Reconcile email messages over the wireless network, 175
I am not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® BlackBerry® email account, you must use the synchronization tool of the
Desktop Manager to reconcile email messages in personal folders. For more information, see the . BlackBerry Desktop Software Online Help
Email messages are not being deleted over the wireless network
Try performing the following actions:
• If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email
reconciliation. To delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/
Delete key.
• In the email reconciliation options, verify that the field is set to .Delete On Mailbox & Handheld
Related topics
Delete email messages over the wireless network, 175
Organizer data is not synchronizing over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the contact list, calendar, task list, and memo list.
• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Manager to synchronize
calendar data. For more information, see the . BlackBerry Desktop Software Online Help
Related topics
Synchronize organizer data over the wireless network, 176
Custom contact list field data is not appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you
cannot add a contact's birthday to a custom contact list field on your device and synchronize it with the email application on yourBlackBerry®
computer, because the birthday field is a date field in the email application on your computer.
Some characters in calendar entries do not appear correctly after synchronization
If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not
support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For
more information, see the documentation for the operating system on your computer.
User Guide Synchronization
179
4. Press the key.Menu
5. Click .Connect
To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key. Click .Menu Disconnect
Related topics
Turn on Bluetooth technology, 180
Switch to a paired Bluetooth enabled device during a call
To perform this task, you must turn on Bluetooth® technology.
1. During a call, press the key.Menu
2. Click .Activate <Bluetooth device>
Related topics
Turn on Bluetooth technology, 180
Share contacts with a paired Bluetooth enabled car kit
1. On the Home screen, click the icon.Options
2. Click .Bluetooth
3. Highlight a Bluetooth® enabled car kit.
4. Press the key.Menu
5. Click .Connect
6. Press the key.Menu
7. Click .Transfer Contacts
Receive a media file using Bluetooth technology
To perform this task, Bluetooth® BlackBerry® technology must be turned on and your device must be paired with a Bluetooth enabled device.
1. On the Home screen, click the icon.Media
2. Click a media type.
3. Press the key.Menu
4. Click .Receive Using Bluetooth
5. Click Yes.
6. Click Save.
Send a media file
To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology.
You can only send media files that you added.
1. On the Home screen, click the icon.Media
2. Click a media type.
User Guide Bluetooth technology
181
Turn off the prompt that appears when connecting or pairing
1. On the Home screen, click the icon.Options
2. Click .Bluetooth
3. Highlight a Bluetooth® enabled device.
4. Press the key.Menu
5. Click .Device Properties
6. Set the field to Trusted Yes.
7. Press the key.Menu
8. Click Save.
To turn on the prompt again, set the field to .Trusted No
Turn off a Bluetooth profile
1. On the Home screen, click the icon.Options
2. Click .Bluetooth
3. Press the key.Menu
4. Click .Options
5. Clear the check box beside one or more Bluetooth® profiles.
6. Press the key.Menu
7. Click Save.
Related topics
Bluetooth profiles, 184
Bluetooth profiles
Depending on your BlackBerry® device and wireless network, some profiles might not be supported.
Headset (HSP)
This profile allows you to connect your BlackBerry® device to Bluetooth® enabled headsets that support the Headset profile.
Handsfree (HFP)
This profile allows you to connect your device to Bluetooth enabled headsets and car kits that support the Handsfree profile.
Serial Port Profile
This profile allows you to connect your device to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data
transfer.
Desktop Connectivity
This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry® Desktop Software so that you
can synchronize your organizer data.
User Guide Bluetooth technology
184
Produkt Specifikationer
| Mærke: | BlackBerry |
| Kategori: | Telefon |
| Model: | Pearl Flip 8230 |
Har du brug for hjælp?
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Telefon BlackBerry Manualer
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