FLIR M441616 Manual

FLIR Overvågningskamera M441616

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Instruction Manual
M4400 SERIES
Instruction Manual
M4400 SERIES
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Thank you for purchasing this product. FLIR is committed to providing our customers with a high quality,
reliable security solution.
This manual refers to the following models:
M4400 Series: M4416 (16–channel)
For the latest online manual, downloads and product updates, and to learn about our complete line of
accessory products, please visit our website at:
www.flirsecurity.com/pro
WARNING
RISK OF ELECTRIC SHOCK
DO NOT OPEN
WARNING: TO REDUCE THE RICK OF ELECTRIC SHOCK DO NOT REMOVE
COVER. NO USER SERVICABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
The lightning flash with arrowhead symbol, within an equilateral
triangle, is intended to alert the user to the presence of uninsulated
"dangerous voltage" within the product’s enclosure that may be of
sufficient magnitude to constitute a risk of electric shock.
The exclamation point within an equilateral triangle is intended to
alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying
the appliance.
WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS UNIT
TO RAIN OR MOISTURE.
CAUTION: TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF THE PLUG
TO THE WIDE SLOT AND FULLY INSERT.
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Table of contents
1 Important Safeguards ..........................................................................1
1.1 General Precautions.................................................................... 1
1.2 Installation................................................................................. 1
1.3 Service ..................................................................................... 3
1.4 Use.......................................................................................... 3
2 M4400 Series Features.........................................................................4
3 Getting Started (M4400 Series) .............................................................5
4 Series Front Panel (M4400 Series) .........................................................6
4.1 M4400 Series Front Panel............................................................. 6
5 Rear Panel (M4400 Series)....................................................................8
5.1 M4400 Series ............................................................................ 8
6 Basic Setup (M4400 Series) ..................................................................9
6.1 Step 1: Connect the BNC Cameras................................................. 9
6.2 Step 2: Connect the Mouse........................................................... 9
6.3 Step 3: Connect the Ethernet Cable ................................................ 9
6.4 Step 4: Connect the Monitor........................................................ 10
6.5 Step 5: Connect Power Cable and Power on the DVR ....................... 10
6.6 Step 6: Upgrade Firmware to Latest Version (if Available) .................. 10
6.7 Step 7: Verify Camera Image ....................................................... 11
6.8 Step 8: Set the Time .................................................................. 11
6.9 Default System Password & Port Numbers ..................................... 11
6.9.1 FLIR Cloud™ ................................................................ 11
6.10 Quick Access to System Information ............................................. 12
7 About MPX........................................................................................ 13
7.1 What types of cabling and run lengths does MPX work with? .............. 13
8 Mouse Control .................................................................................. 14
9 Remote Control ................................................................................. 15
9.1 Setting the Remote Control Address ............................................. 16
10 Using the System .............................................................................. 17
10.1 On-Screen Display .................................................................... 17
10.2 Using the Quick Menu................................................................ 18
10.3 Adjusting Color Settings ............................................................. 18
10.4 Using the Navigation Bar ............................................................ 19
10.5 Using the Camera Toolbar .......................................................... 20
10.5.1 Using Quick Playback ..................................................... 20
10.5.2 Using Digital Zoom in Live Display ..................................... 20
10.5.3 Using Real-time Backup .................................................. 21
10.6 Using the Virtual Keyboard.......................................................... 21
11 Setting The Time ............................................................................... 22
12 Recording......................................................................................... 23
12.1 Video Recording Types .............................................................. 23
12.2 Main Stream and Sub Stream ...................................................... 23
12.3 Setting up Scheduled or Manual Recording .................................... 23
12.4 Configuring Hard Drive Overwrite ................................................. 24
13 Search (Playback) ............................................................................. 25
13.1 Playing Back Video from the Hard Drive......................................... 25
13.2 Playback Controls ..................................................................... 26
13.3 Playing Back from a USB Drive .................................................... 26
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Table of contents
14 Backup............................................................................................. 28
14.1 Formatting the USB Thumb Drive ................................................. 28
14.2 Backing up Video...................................................................... 29
14.3 Using Video Clip Backup ............................................................ 29
14.4 Viewing Backup Files................................................................. 30
14.4.1 Viewing Backup Files on PC ............................................. 30
14.4.2 Viewing Backup Files on Mac ........................................... 33
15 Managing Passwords and User Accounts............................................. 36
15.1 Changing Passwords................................................................. 36
15.2 Adding Users ........ .. .................... .. .. .................... .. ................... 37
15.3 Modifying Users ....................................................................... 37
15.4 Deleting Users ......................................................................... 38
15.5 Account Groups ....................................................................... 38
15.6 Adding Groups .... ..................................... .. .................... .. ........ 38
15.7 Modifying Groups ..................................................................... 39
15.8 Deleting Groups ....................................................................... 39
16 Using the Main Menu ......................................................................... 40
16.1 Camera .................................................................................. 40
16.1.1 Recording..................................................................... 40
16.1.2 Configuring Recording Quality .......................................... 41
16.1.3 Configuring Audio Recording ............................................ 42
16.1.4 Configuring Snapshot Recording Settings............................ 42
16.1.5 Creating Custom Channel Names...................................... 43
16.1.6 Selecting Cable Type ...................................................... 44
16.2 Info ........................................................................................ 45
16.2.1 HDD Info ...................................................................... 45
16.2.2 Record Info................................................................... 46
16.2.3 Version ........................................................................ 46
16.2.4 Alarm Status ................................................................. 46
16.2.5 Online Users ................................................................. 47
16.2.6 Load............................................................................ 48
16.2.7 Test............................................................................. 48
16.2.8 BPS ............................................................................ 48
16.2.9 Log ............................................................................. 49
16.3 Setting.................................................................................... 50
16.3.1 Network ....................................................................... 50
16.3.2 Selecting DHCP or Static IP Address (TCP/IP) ...................... 50
16.3.3 Configuring System Ports (Connection)............................... 51
16.3.4 Configuring DDNS Settings .............................................. 51
16.3.5 Configuring Email Alerts .................................................. 52
16.3.6 Event........................................................................... 53
16.3.7 Configuring Motion Detection............................................ 54
16.3.8 Configuring Video Loss Settings ...................... .................. 56
16.3.9 Configuring Alarm Input Devices........................................ 57
16.3.10 Controlling Alarm Output Devices ...................................... 58
16.3.11 Configuring Hard Drive Warnings....................................... 59
16.3.12 Configuring Network Warnings .......................................... 59
16.3.13 Storage........................................................................ 60
16.3.14 Configuring the Video Recording Schedule .......................... 60
16.3.15 Configuring Pre-Recording ............................................... 61
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Table of contents
16.3.16 Configuring the Snapshot Schedule ................................... 62
16.3.17 Configuring Holidays....................................................... 62
16.3.18 Formatting the Hard Drive ................................................ 63
16.3.19 Configuring Hard Drive Type............................................. 64
16.3.20 Installing eSATA Hard Drives ............................................ 64
16.3.21 Setting up Hard Drive Mirroring (Advanced) ......................... 65
16.3.22 Configuring General System Settings ................................. 67
16.3.23 Setting the Monitor Resolution (Display) .............................. 68
16.3.24 Configuring RS232 for a PTZ Keyboard............................... 69
16.3.25 Saving Your System Configuration to a USB Thumb
Drive ........................................................................... 70
16.3.26 Setting the System to Factory Defaults................................ 71
16.3.27 Upgrading Firmware from USB.......................................... 71
16.4 Shutdown................................................................................ 73
17 Connecting to Your System Over the Internet on PC or Mac .................... 74
17.1 System Requirements................................................................ 74
17.2 Step 1 of 3: Connect your System to Your Router ............................. 74
17.3 Step 2 of 3: Obtain the system’s Device ID...................................... 75
17.4 Step 3 of 3: Connect to the System Over the Internet ........................ 75
18 Using FLIR Cloud™ Client for PC or Mac .............................................. 79
18.1 Home Page ............................................................................. 79
18.2 Live View ................................................................................ 79
18.2.1 Live View Controls.......................................................... 80
18.2.2 Opening Live View in Multiple Monitors ............................... 81
18.3 Controlling PTZ Cameras ........................................................... 82
18.3.1 PTZ Presets.................................................................. 83
18.3.2 PTZ Tours..................................................................... 84
18.3.3 PTZ Pattern .................................................................. 85
18.3.4 PTZ Scan ..................................................................... 86
18.3.5 PTZ Pan....................................................................... 86
18.4 Playback................................................................................. 86
18.5 Playback Controls..................................................................... 88
18.6 Downloading Video to your Computer Hard Drive............................. 89
18.7 Alarm..................................................................................... 90
18.8 Log........................................................................................ 91
18.9 E-map.................................................................................... 92
18.10 Devices .................................................................................. 94
18.11 Device Config .......................................................................... 95
18.12 Alarm CFG.............................................................................. 95
18.13 Tour & Task ............................................................................. 98
18.14 Account.................................................................................. 99
18.14.1 Managing User Accounts................................................. 99
18.14.2 Managing Roles........................................................... 101
18.15 General ................................................................................ 102
18.15.1 Basic......................................................................... 102
18.15.2 File ........................................................................... 102
18.15.3 Alarm Prompt .............................................................. 103
18.15.4 Version ...................................................................... 104
19 Connecting to your System Using Smartphone or Tablet Apps.............. 105
19.1 iPhone.................................................................................. 105
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Table of contents
19.1.1 Prerequisites............................................................... 105
19.1.2 Connecting to your System on iPhone............................... 105
19.1.3 Live View Interface ....................................................... 106
19.1.4 Controlling PTZ Cameras............................................... 107
19.1.5 Viewing Snapshots and Videos with Local Files .................. 108
19.1.6 Using Playback Mode on iPhone ..................................... 109
19.1.7 Enabling Push Notifications ............................................ 110
19.1.8 Using the Event List ...................................................... 112
19.1.9 Using Favorites............................................................ 113
19.1.10 Using the E-Map .......................................................... 114
19.1.11 Device Manager........................................................... 116
19.1.12 Adding Devices Using an IP or DDNS Address
(Advanced)................................................................. 117
19.2 iPad ..................................................................................... 119
19.2.1 Prerequisites............................................................... 119
19.2.2 Connecting to your system on an iPad .............................. 119
19.2.3 Live View Interface ....................................................... 120
19.2.4 Controlling PTZ Cameras............................................... 121
19.2.5 Using Playback Mode on iPad......................................... 122
19.2.6 Using Local File to View Manual Recordings ...................... 124
19.2.7 Enabling Push Notifications ............................................ 125
19.2.8 Using the Event List ...................................................... 127
19.2.9 Using Favorites............................................................ 128
19.2.10 Using the E-Map .......................................................... 129
19.2.11 Using the Device Manager ............................................. 131
19.2.12 Adding Devices Using an IP or DDNS Address
(Advanced)................................................................. 131
19.3 Android ................................................................................ 134
19.3.1 Prerequisites............................................................... 134
19.3.2 Connecting to your System on Android ............................. 134
19.3.3 Live View Interface ....................................................... 135
19.3.4 Controlling PTZ Cameras............................................... 136
19.3.5 Viewing Snapshots and Videos with Local Files .................. 137
19.3.6 Using Playback Mode on Android .................................... 137
19.3.7 Enabling Push Notifications ............................................ 139
19.3.8 Using the Event List ...................................................... 140
19.3.9 Using Favorites............................................................ 140
19.3.10 Using the E-Map .......................................................... 142
19.3.11 Device Manager........................................................... 143
19.3.12 Adding Devices Using an IP or DDNS Address
(Advanced)................................................................. 144
20 DDNS Setup (Advanced) .................................................................. 146
20.1 Accessing your System within a Local Network (LAN) ..................... 146
20.1.1 Step 1 of 3: Connect your System to Your Router ................ 146
20.1.2 Step 2 of 3: Obtain the System’s Local IP Address ............... 147
20.1.3 Step 3 of 3: Connect to the System’s Local IP
Address ..................................................................... 147
20.2 DDNS Setup—Access your System Remotely over the
Internet................................................................................. 149
20.2.1 Step 1 of 4: Port Forwarding ........................................... 150
20.2.2 Step 2 of 4: Create a DDNS Account ................................ 150
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Table of contents
20.2.3 Step 3 of 4: Enable DDNS on the System .......................... 151
20.2.4 Step 4 of 4: Connect to the System’s DDNS Address ........... 152
21 RTSP Streaming (Advanced)............................................................. 156
22 Connecting a PTZ Camera (M4400 Series).......................................... 158
22.1 Controlling a PTZ Camera (Local DVR)........................................ 158
22.2 Advanced PTZ Controls ........................................................... 159
22.2.1 Presets ...................................................................... 160
22.2.2 Tours ......................................................................... 160
22.2.3 Pattern....................................................................... 161
22.2.4 Auto Scan .................................................................. 161
23 Connecting Cameras to the Local Area Network (LAN) ........................ 163
24 Connecting An External Monitor (M4400 Series) ................................. 165
24.1 Customizing the Margins for BNC Video OUT ............................... 165
24.2 Configuring the HDMI2 Spot Out Display...................................... 166
25 M4400 Series Hard Drive Installation ................................................. 167
25.1 Installing a Hard Drive.............................................................. 167
25.2 Removing the Hard Drive.......................................................... 168
25.3 Formatting Hard Drives ............................................................ 169
26 Troubleshooting .............................................................................. 171
27 M4400 Series System Specifications ................................................. 173
28 Notices........................................................................................... 176
28.1 FCC/IC Notice........................................................................ 176
28.2 Modification........................................................................... 176
28.3 ROHS .................................................................................. 176
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Important Safeguards
1
In addition to the careful attention devoted to quality standards in the manufacturing proc-
ess of your product, safety is a major factor in the design of every instrument. However,
safety is your responsibility too. This sheet lists important information that will help to en-
sure your enjoyment and proper use of the product and accessory equipment. Please read
them carefully before operating and using your product.
1.1 General Precautions
1. All warnings and instructions in this manual should be followed.
2. Remove the plug from the outlet before cleaning. Do not use liquid aerosol detergents.
Use a water-dampened cloth for cleaning.
3. Do not use this product in humid or wet places.
4. Keep enough space around the product for ventilation. Slots and openings in the stor-
age cabinet should not be blocked.
5. It is highly recommended to connect the product to a surge protector to protect from
damage caused by electrical surges. It is also recommended to connect the product to
an uninterruptible power supply (UPS), which has an internal battery that will keep the
product running in the event of a power outage.
CAUTION
Maintain electrical safety. Power line operated equipment or accessories connected to this product
should bear the UL listing mark or CSA certification mark on the accessory itself and should not be modi-
fied so as to defeat the safety features. This will help avoid any potential hazard from electrical shock or
fire. If in doubt, contact qualified service personnel.
1.2 Installation
1. All the safety and operating instructions should beRead and Follow Instructions -
read before the product is operated. Follow all operating instructions.
2. The safety and operating instructions should be retained for fu-Retain Instructions -
ture reference.
3. Comply with all warnings on the product and in the operatingHeed Warnings -
instructions.
4. Polarization - Do not defeat the safety purpose of the polarized or grounding-type
plug.
A polarized plug has two blades with one wider than the other.
A grounding type plug has two blades and a third grounding prong.
The wide blade or the third prong are provided for your safety.
If the provided plug does not fit into your outlet, consult an electrician for replacement
of the obsolete outlet.
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Important Safeguards
1
5. Power Sources - This product should be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of power supplied to your
location, consult your video dealer or local power company. For products intended to
operate from battery power, or other sources, refer to the operating instructions.
6. Do not overload wall outlets or extension cords as this can result in theOverloading -
risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power
cords, damaged or cracked wire insulation, and broken plugs are dangerous. They
may result in a shock or fire hazard. Periodically examine the cord, and if its appear-
ance indicates damage or deteriorated insulation, have it replaced by your service
technician.
7. Power-Cord Protection - Power supply cords should be routed so that they are not
likely to be walked on or pinched by items placed upon or against them. Pay particular
attention to cords at plugs, convenience receptacles, and the point where they exit
from the product.
8. It is highly recommended that the product be connected to aSurge Protectors -
surge protector. Doing so will protect the product from damage caused by power
surges. Surge protectors should bear the UL listing mark or CSA certification mark.
9. Because this product is designed for con-Uninterruptible Power Supplies (UPS) -
tinuous, 24/7 operation, it is recommended that you connect the product to an uninter-
ruptible power supply. An uninterruptible power supply has an internal battery that will
keep the product running in the event of a power outage. Uninterruptible power sup-
plies should bear the UL listing mark or CSA certification mark.
10. Ventilation - Slots and openings in the case are provided for ventilation to ensure reli-
able operation of the product and to protect it from overheating. These openings must
not be blocked or covered. The openings should never be blocked by placing the prod-
uct on a bed, sofa, rug, or other similar surface. This product should never be placed
near or over a radiator or heat register. This product should not be placed in a built-in
installation such as a bookcase or rack unless proper ventilation is provided and the
product manufacturer’s instructions have been followed.
11. Do not use attachments unless recommended by the product manu-Attachments -
facturer as they may cause a hazard.
12. Water and Moisture - Do not use this product near water — for example, near a bath
tub, wash bowl, kitchen sink or laundry tub, in a wet basement, near a swimming pool
and the like.
13. The product should be situated away from heat sources such as radiators, heatHeat -
registers, stoves, or other products (including amplifiers) that produce heat.
14. Do not place this product on an unstable cart, stand, tripod, or table.Accessories -
The product may fall, causing serious damage to the product. Use this product only
with a cart, stand, tripod, bracket, or table recommended by the manufacturer or sold
with the product. Any mounting of the product should follow the manufacturer’s instruc-
tions and use a mounting accessory recommended by the manufacturer.
15. Check the rating of your extension cable(s) to verifyCamera Extension Cables –
compliance with your local authority regulations prior to installation.
16. The cameras provided with this system should be mounted only as in-Mounting -
structed in this guide or the instructions that came with your cameras, using the pro-
vided mounting brackets.
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Important Safeguards
1
17. Cameras are not intended for submersion in water. Not all cam-Camera Installation -
eras can be installed outdoors. Check your camera environmental rating to confirm if
they can be installed outdoors. When installing cameras outdoors, installation in a
sheltered area is required.
1.3 Service
1. Do not attempt to service this product yourself, as opening or removingServicing -
covers may expose you to dangerous voltage or other hazards. Refer all servicing to
qualified service personnel.
2. Unplug this product from the wall outlet and referConditions Requiring Service -
servicing to qualified service personnel under the following conditions:
• When the power supply cord or plug is damaged.
• If liquid has been spilled or objects have fallen into the product.
• If the product has been exposed to rain or water.
• If the product has been dropped or the cabinet has been damaged
• If the product does not operate normally by following the operating instructions. Ad-
just only those controls that are covered by the operating instructions. Improper ad-
justment of other controls may result in damage and will often require extensive
work by a qualified technician to restore the product to its normal operation.
• When the product exhibits a distinct change in performance. This indicates a need
for service.
3. When replacement parts are required, have the service techni-Replacement Parts -
cian verify that the replacements used have the same safety characteristics as the orig-
inal parts. Use of replacements specified by the product manufacturer can prevent fire,
electric shock, or other hazards.
4. Upon completion of any service or repairs to this product, ask theSafety Check -
service technician to perform safety checks recommended by the manufacturer to de-
termine that the product is in safe operating condition.
1.4 Use
1. Unplug the product from the wall outlet before cleaning. Do not use liquidCleaning -
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
2. When product is installed on a cart, product andProduct and Cart Combination -
cart combination should be moved with care. Quick stops, excessive force, and un-
even surfaces may cause the product and cart combination to overturn.
3. Never push objects of any kind into this product throughObject and Liquid Entry -
openings as they may touch dangerous voltage points or “short-out” parts that could
result in a fire or electric shock. Never spill liquid of any kind on the product.
4. For added protection of this product during a lightning storm, or when it isLightning -
left unattended and unused for long periods of time, unplug it from the wall outlet and
disconnect the antenna or cable system. This will prevent damage to the product due
to lightning and power line surges.
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M4400 Series Features
2
Features
• Supports 2.1 MP (1080p @ 30/25fps per channel)
• Full HD 1080P recording provides the most detailed picture
• Supports MPX HD cameras and standard analog cameras
• Ideal for retrofit using existing coax cable
• Easy, Secure Cloud connection
• Zero video latency
• Cabling up to 2300 ft. (700m)
• Duplex transmission for camera control (PTZ, focus, alarm trigger)
• FLIR DDNS service option
• H.264 video compression
• HDMI/VGA/BNC simultaneous video output
• Supports audio transmission, 4 Audio In / 1 Out
• Supports 4x HDD up to 4TB (16TB total), 3x USB 2.0 ports
• RS-485 supports Pelco D & P PTZ
• Drive mirroring between up to 4 internal HDD
• eSata support for up to four external HDD
• Rack mountable – 1.5U
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Getting Started (M4400 Series)
3
The system comes with the following components:
DVR (Digital Video Recorder) Power Cable Remote control
(may not be exactly as shown)
USB mouse Ethernet cable Quick start guides
Rack Mount Bracket and screws
Hard drive size, number of channels, and camera configuration may vary by model. Please
refer to your package for specific details. Check your package to confirm that you have re-
ceived the complete system, including all components shown above.
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Series Front Panel (M4400
Series)
4
4.1 M4400 Series Front Panel
1. USB Port: Connect a USB mouse (included) or connect a USB flash drive (not in-
cluded) for data backup or firmware upgrades.
2. Miscellaneous Controls:
• : Performs special functions in some menus.FN
•MULT: Press to cycle through split-screen views.
• : Not supported.
3. :Playback and Channel Controls
•Fast: Press to increase playback speed.
•Previous: Press to skip to previous video.
•Slow: Press for slow playback.
•Reverse: Press to reverse playback/pause playback.
• : Press to open manual recording controls.REC
•Pause/Play: In live view, press to enter playback mode. Press to play/pause
playback.
•Next: Press to skip to next video.
• : Press and then press two number buttons to select channels 10 and above.
For example, to select channel 11, press and then press + .1 1
• : During text input, press to switch input types.
• : Press to select channels 1~9 or to enter text input.1~0
• : In menus, press to go back / exit menus. In playback, press to return to liveESC
view.
• : From live view, press once to open the System Information screen; pressENTER
twice to open the Main Menu. In menus, press to confirm menu options.
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Series Front Panel (M4400 Series)
4
4. :Arrow Buttons and Dial
• : Press to move cursor in menus. In live view, press up to changeArrow Buttons
split screen layout; press left / right to select channels when single-channel mode is
selected.
• : In live view, turn left / right to select split-screen layouts.Dial
5. Power Button: Press and hold to power off the system. Press to power the system
back on.
6. : IR receiver for the remote control. Keep the IR re-IR Receiver and LED Indicators
ceiver clear from obstructions.
LED Indicators:
•STATUS: Glows to indicate CPU is in normal state.
•ACT: Flashes when remote control is used.
• : Glows to indicate the system is on.POWER
• : Flashes slow when channel 1~16 are recording.Channel Indicators
7. : Not supported.IR
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Rear Panel (M4400 Series)
5
5.1 M4400 Series
M4416 (16–Channel)
1. : Connect a speaker (not included) for 2–way audio feature.MIC OUT (BNC)
2. : Connect a microphone (not included) for 2–way audio feature.MIC IN (BNC)
3. : Video output for a secondary monitor or TV (not included). Outputs theVIDEO OUT
live display including the mouse and system interface.
4. AUDIO OUT (BNC): Audio output for DVR.
5. : Audio Input for up to 4 channels.Audio IN (BNC)
6. : Connect alarm/sensor devices (not included). Connect RS485 cables forAlarm I/O
PTZ cameras (not included) to the AB connectors.
7. : Connect a CAT 5 RJ45 Ethernet cable for local and remote connectivity.LAN
8. VGA: Connect a VGA monitor (not included) to view the system interface.
9. : Connect a USB mouse (included) or USB flash drive (not included) forUSB port(s)
data backup or firmware updates.
10. Power input & on/off switch: Connect the included AC power cable and use the on/
off switch to turn the DVR on or off.
11. : Connect to an HDMI monitor or TV (not included) to view the systemHDMI1 & HDMI2
interface. HDMI1 is the main display output, which shows the mouse and system inter-
face. HDMI2 is for a secondary monitor, which outputs the split-screen display and
does not show the mouse or system interface.
12. eSATA: Connect a self-powered external eSATA HDD (not included) to extend the stor-
age capacity of the system or for data backup.
13. : Serial connection for PTZ keyboard (not included). An RJ45 to RS232 adapterRS232
(not included) is required.
14. : Connect FLIR MPX or analog cameras.Video input
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Basic Setup (M4400 Series)
6
6.1 Step 1: Connect the BNC Cameras
• Connect FLIR MPX or analog cameras to the ports on the rear panel ofVideo Input
the DVR.
Push and twist the BNC connector clockwise to secure it to the BNC port.
NOTE
For more information on MPX cameras and cabling, see 7 About MPX, page 13.
6.2 Step 2: Connect the Mouse
• Connect a USB mouse (included) to one of the ports.USB
6.3 Step 3: Connect the Ethernet Cable
• Connect an Ethernet cable (included) to the port on the rear panel of the DVR.LAN
Connect the other end of the Ethernet cable to a router on your network.
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Basic Setup (M4400 Series)
6
6.4 Step 4: Connect the Monitor
• Connect the included HDMI cable from the port to the TV or monitorHDMI
(recommended).
OR
• Connect a VGA cable (not included) from the VGA port to the monitor.
1. VGA port.
2. HDMI port.
6.5 Step 5: Connect Power Cable and Power on the DVR
1. Connect the included power cable to the DVR and to a wall outlet or surge protector.
2. Turn the power switch to to turn on the DVR.|
At startup, the system performs a basic system check and runs an initial loading sequence.
After a few moments, the system loads a live display view.
6.6 Step 6: Upgrade Firmware to Latest Version (if Available)
If a firmware upgrade is available, you will be asked to install it once the system starts up.
It is required to upgrade your system firmware and client software or mobile apps to the lat-
est version to enable remote connection to the system.
If a firmware upgrade is available:
1. After startup, a notification will appear asking you to upgrade the firmware. Click toOK
upgrade.
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Basic Setup (M4400 Series)
6
2. Enter the system user name (default: ) and password (default: ) andadmin 000000
click . Wait for the firmware update to complete. The system will restart once theOK
firmware has been upgraded.
WARNING
DO NOT POWER OFF THE SYSTEM OR DISCONNECT THE POWER CABLE DURING FIRM-
WARE INSTALLATION
6.7 Step 7: Verify Camera Image
• Power on the cameras, and then verify the camera video quality before mounting the
cameras to a permanent location.
• Always verify the outdoor rating of your camera before installing it in a permanent
location.
6.8 Step 8: Set the Time
• Set the system time and date for accurate video time stamps. Videos with inaccurate
times may not be valid as surveillance evidence.
• For details on setting the system time, see 11 , page 22.Setting The Time
6.9 Default System Password & Port Numbers
CAUTION
By default, the system user name is and the password is . It is essential that you createadmin 000000
your own password. For details, see 15 , page 36.Managing Passwords and User Accounts
A user name and password is required to log in to the system. After logging on using a
computer or mobile device the first time, you will be asked to create a custom password
for the system.
Local system and remote connectivity (LAN & Internet) user name and password:
• Username: admin
• Password: 000000
Default ports for DDNS remote access:
• Port (HTTP port)80
• Port (Client port)35000
6.9.1 FLIR Cloud™
This system features the exclusive FLIR Cloud™. This is a cloud service that allows you to
connect to your system over the Internet via a secure handshake with our servers. This
means you can easily connect to your system without requiring any network configuration.
For details on setting up your system to connect to the Internet using FLIR
Cloud™:
• See 17 Connecting to Your System Over the Internet on PC or Mac, page 74.
OR
• See 19 Connecting to your System Using Smartphone or Tablet Apps, page 105.
Connectivity using FLIR’s free DDNS service is also available, and requires the ports listed
above to be port forwarded on your router. See 20 , page 146 forDDNS Setup (Advanced)
DDNS setup instructions.
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Basic Setup (M4400 Series)
6
6.10 Quick Access to System Information
To quickly open a window that displays vital system information:
• Right-click to open the Quick Menu and click . Enter the system user name (default:Info
admin 000000) and password (default: ).
OR
• Press the button on the front panel.ENTER
OR
• Press the button on the remote control.ENTER
NOTE
The QR code shown in the System Info screen can be scanned during mobile setup to enter the sys-
tem’s Device ID.
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About MPX
7
FLIR MPX™ is a revolutionary video surveillance format powered by HD-CVI technology.
MPX delivers megapixel picture quality over coax, meaning you can upgrade your existing
analog systems to HD resolution (1MP & 2.1MP) over a single coax cable (RG59 & RG6
compatible).
NOTE
The DVRs covered in this manual are compatible with 1MP (720p) and 2MP (1080p) cameras.
7.1 What types of cabling and run lengths does MPX work with?
MPX allows a maximum cable run of up to 2300ft (700m) @ 720p or up to 2000ft (610m)
@ 1080p, depending on the type of cable used (see below). It is required that the cable
runs be made in a single run between camera and DVR, as daisychaining multiple cable
runs together can prevent the DVR from getting a picture from the camera or may impact
image quality. MPX supports standard UTP baluns for use with CAT5E or CAT6 cabling in
your installation. The baluns should have a 12V and BNC connection at both ends. You
can run up to 300ft (91m) per segment of CAT5E or CAT6.
Cable Type Maximum Run Length 1
RG59 20AWG Conductor 95% Braid CSA/UL or C
(UL) approved
720p: Up to 1500ft (455m)
1080p: Up to 1000ft (300m)
RG6 20AWG Conductor 95% Braid CSA/UL or C
(UL) approved
720p: Up to 2300ft (700m)
1080p: Up to 2000ft (600m)
Analog CCTV Balun : Up to 300ft (91m)720p
1080p: Up to 300ft (91m)
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1. Long cable runs over 1000ft may be affected by electromechanical interference (EMI), which can increase the
amount of noise in the picture in some installations.
Mouse Control
8
The mouse is the primary control device for the system. To connect a USB mouse:
• Connect a USB mouse to the USB port on the front or rear panel.
1. :Left-button
• In live view, click to open the Navigation Bar. Right-click to close the navigation bar.
• In live view, while in a split-screen display mode, double-click an individual channel
to view it in full-screen. Double-click again to return to the split-screen display mode.
• While navigating menus, click to open a menu option.
2. :Right-button
• During live view, right-click anywhere on the screen to open the Quick Menu.
• Within system menus, right-click to exit menus.
3. : In live view, use the scroll wheel to zoom in/out.Scroll wheel
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Remote Control
9
1. Power: Press and hold to power off the system. Press to power on.
2. :Playback controls
•Pause/Play: In live view, press to enter playback mode. Press to play/pause
playback.
•Reverse: Press to reverse playback/pause playback.
•Fast: Press to increase playback speed.
•Next: Press to skip to next video.
•Previous: Press to skip to previous video.
•Slow: Press for slow playback.
3. : In menus, press to go back / exit menus. In playback, press to return to live view.Esc
4. Directional keys:
• : Press once to open the System Information screen; press twice to open theEnter
Navigation Bar. Press to confirm menu selections.
• Press to move the menu cursor.
• Press to change menu options.
5. : Press to switch between full-screen and split-screen layouts.Mult
6. Number keys:
• : In live view, press to open channels in full-screen.1~0
• In menus, press to input numbers or text input.
• : Press to change input types.Shift
7. : Configure remote control address. See below for details.Add
8. : Press to open manual record menu.Rec
9. : Press to perform special functions in some menus.Fn
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Remote Control
9
9.1 Setting the Remote Control Address
If you have more than one system, you can set up your remote control to pair with a specif-
ic system.
To set the remote control address:
1. Right-click and click Main Menu. Enter the system user name (default: ) andadmin
password (default: ).000000
2. Click >General>General.
3. Under Device No., enter the address number you would like to assign to the remote
control.
4. Click .OK
5. Using the remote control, press . Then enter the address number and press .Add Enter
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Using the System
10
Use the system’s graphical on-screen display to navigate menus and configure options
and settings.
10.1 On-Screen Display
The system shows the following for all display views:
1. :Display area
• Double-click on a channel to view in full-screen; double-click again to return to split
screen.
• Right-click to open the Quick Menu.
• Left-click to open the Navigation Bar.
• Move the mouse to the top of a channel to view the Camera Toolbar.
• Click-and-drag cameras to rearrange the channel display. This does not affect the
channels each camera is connected or recording to.
2. Channel name
3. : Camera is continuously recording.C
4. : Motion has been detected.M
5. : Current system date and time. For details on setting the date and time,Date & time
see 11 , page 22.Setting The Time
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Using the System
10
10.2 Using the Quick Menu
The Quick menu gives you access to the system’s key functions. To access the Quick
Menu, right-click the screen during live view.
The Quick Menu has the following options:
• : Select a camera in full-screen or select a multi-channel display.View
•Pan/Tilt/Zoom: Access controls for PTZ cameras (not included).
• : Configure color settings for cameras.Color Setting
• : Opens the system information window.Info
• : Click to start/stop sequence mode.Sequence
• In sequence mode, the system will automatically cycle through connected cameras
every few seconds.
• A will appear to show that sequence mode is on.
• Click the icon to pause sequence mode on the channel that is currently shown (icon
changes to ). Click again to resume sequence mode.
• Right-click and select to return to normal viewing mode.Sequence
• : Click to disable the current system beeping alarm.Disable Beep
• : Search/playback recorded video. See 13 , page 25.Search Search (Playback)
• : Open the Record menu to select manual recording options. See 12.3Manual Setting
up Scheduled or Manual Recording, page 23.
• : Open the Main Menu. See 16 , page 40.Main Menu Using the Main Menu
10.3 Adjusting Color Settings
Use the Color Settings menu to adjust color settings for your cameras.
To adjust color settings:
1. Right-click on the channel you would like to configure and select . EnterColor Setting
the system password if prompted.
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Using the System
10
2. Adjust the following color settings:
•Saturation
•Brightness
•Contrast
•Chroma (Tint)
•Sharpness
3. Click to save changes.OK
10.4 Using the Navigation Bar
The Navigation Bar gives quick access to certain functions and menus.
To open the Navigation bar:
• Left click on the screen to open the Navigation Bar. The Navigation Bar has the follow-
ing options:
1. Main Menu.
2. Collapse.
3. Select display layout.
4. : Click to start/stop sequence mode.Sequence
5. : Click to open PTZ controls.PTZ
6. : Click to open camera image settings.Camera
7. : Search and playback recorded video. See 18.4 , page 86.Search Playback
8. : View alarms in progress. See 16.2.4 , page 46.Alarm Status Alarm Status
9. : Click to access status information about connected cameras.Channel Info
10. : Configure network settings for your system. See 16.3.1 , page 50.Network Network
11. : Manage hard drives connected to the system. See 16.3.18HDD Manager Format-
ting the Hard Drive, page 63.
12. : Click to access options for connected USB thumb drives (not in-USB Manager
cluded). You can backup video, logs, or system configurations and install firmware
upgrades.
13. : Click to check for firmware upgrades. Your system must be con-System Update
nected to the Internet to check for firmware upgrades.
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Using the System
10
10.5 Using the Camera Toolbar
The Camera Toolbar is used to perform actions on a specific channel.
To access the Camera Toolbar:
• Move the mouse to the top of the channel display. The Camera Toolbar has the follow-
ing options:
1. Quick Playback.
2. Digital zoom.
3. Real-time backup.
4. Snapshot.
5. Mute/unmute audio.
10.5.1 Using Quick Playback
Quick Playback is used to playback the last 5~60 minutes of video from the selected chan-
nel. You can also access Quick Playback in split-screen mode, while still viewing live video
from the other channels.
To use Quick Playback:
1. Move your mouse to the top of the channel display and click .
NOTE
By default, the system will begin playback from 5 minutes ago. You can increase this to up to 60 mi-
nutes using the setting in .Realtime Play Main Menu>Setting>General
2. Right-click to exit Quick Playback.
10.5.2 Using Digital Zoom in Live Display
1. Move your mouse to the top of the channel display and click to activate digital
zoom. A check mark will appear in the icon to indicate digital zoom is activated.
NOTE
You may activate digital zoom in multiple channels at the same time.
2. Click and drag inside the channel to zoom in.
• Click and drag to pan the zoom area.
• Right-click to zoom out and select a new zoom area.
• Click to disable digital zoom. Note that the channel will remain at the same
zoom level until you right-click inside it.
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Using the System
10
10.5.3 Using Real-time Backup
Real-time backup allows you to save footage from the live display to a USB thumb drive
(not included) or external hard drive (not included).
To use Real-time Backup:
1. Insert the USB thumb drive or external hard drive into one of the USB ports on the
system.
2. Move your mouse to the top of the channel display and click to start Real-time
Backup.
3. Click again to end Real-time Backup. The file is saved to your USB device.
NOTE
If the system prompts you to log in, you will need to click again to start Real-time Backup after
logging in.
10.6 Using the Virtual Keyboard
The Virtual Keyboard is used to input text or numeric values in certain menus.
1. Backspace.
2. Enter capital letters.
3. Confirm entry.
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Setting The Time
11
CAUTION
It is highly recommended to set the date and time when first setting up your system.
Inaccurate time stamps may render your footage unusable for court evidence.
To set the date and time:
1. In the main viewing mode, right-click and click .Main Menu
2. Log in using the system user name (default: ) and password (default: ).admin 000000
3. Click and select . Click and select the tab.Setting General Date&Time
4. Under , enter the current time and select your time zone. Then, click .System Time OK
5. Check to enable auto Daylight Savings Time updates.DST
NOTE
• You can adjust the and for Daylights Savings Time if the default settings doStart Time End Time
not match your region.
• Under DST Type Day of Week, select to set the start and end time based on a day and week (e.g.
2nd Sunday in March), or select to set the start and end time to a specific date.Date
6. (Optional) Check to sync your system with an Internet time server. ClickNTP Manual
Update to instantly update the time.
NOTE
• Your system must have a constant connection to the Internet to use NTP.
• (Advanced) You can enter a custom NTP server under and , and you can selectServer IP Port
how often the system will sync the time using .Interval
7. Click to save changes.Apply
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Recording12
By default, the system is set to immediately record video from connected cameras contin-
uously, 24 hours a day. You can customize the recording settings according to your needs.
12.1 Video Recording Types
The system supports the following recording types.
• : Normal, continuous recording. ARecording—Continuous icon is shown when
recording is in progress.
• : The system records when motion is detected by the camera. AnRecording—Motion
icon is shown when motion is detected.
12.2 Main Stream and Sub Stream
The system employs two video recording streams, a Main Stream and a Sub Stream. Both
Main Stream and Sub Stream recording are enabled by default.
The Main Stream records high quality video to your system’s hard drive.
The Sub Stream records lower resolution video for efficient streaming to devices over the
Internet. Sub Stream recording must be enabled to view video recordings on a computer
or mobile device.
You can configure the video quality parameters for the Main Stream or Sub Stream. For
details, see 16.1.2 Configuring Recording Quality, page 41.
12.3 Setting up Scheduled or Manual Recording
You can set the system to record based on a schedule or you can manually turn recording
on and off. By default, the system is set to record on an always on recording schedule.
To configure the recording schedule, see 16.3.14 Configuring the Video Recording Sched-
ule, page 60.
To select between scheduled and manual recording:
1. Right-click and then select .Manual>Record
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Recording12
2. Under , select how the system will record the Main Stream for eachMain Stream
channel.
• : Main Stream Recording will follow the recording schedule.Schedule
• : The system will record the Main Stream continuously as long as this optionManual
is checked.
• : The system will not record the Main Stream for this channel. This option isStop
not recommended.
3. Under , select how the system will record the Sub Stream for eachSub Stream
channel.
• : Sub Stream Recording will follow the recording schedule.Schedule
• : The system will record the Sub Stream continuously as long as this optionManual
is checked.
• : The system will not record the Sub Stream for this channel.Stop
4. Under , select to enable snapshot recording on each channel. Or,Snapshot Enable
select to disable snapshot recording.Disable
5. Click to save changes.OK
12.4 Configuring Hard Drive Overwrite
When the hard drive is full, the system will overwrite the oldest recordings by default. This
is recommended, as it makes sure that your system will continue to record without any in-
put from you. You can also set the system to stop recording once the hard drive is full.
To configure hard drive overwrite:
1. Right-click and select . ClickMain Menu > Setting>General>General.
2. Under HDD Full Overwrite, select for the system to overwrite the oldest recordings
when the hard drive is full. Or, select for the system to stop recordingStop Record
when the hard drive is full.
3. Click to save changes.OK
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Search (Playback)
13
Search mode is used to navigate and playback recorded video files on the system.
13.1 Playing Back Video from the Hard Drive
1. From live view, right-click and then click .Search
2. Log in using the system user name (default: ) and password (default: ).admin 000000
3. Configure the following:
3.1. Use the calendar on the right to select the day to playback.
3.2. Use the drop-down menus to select the channels you would like to playback.
NOTE
Click the display options ( ) to playback multiple channels simultaneously.
3.3. Click inside the video bar to select the playback time. The system will begin
playing back at the selected time.
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Search (Playback)
13
13.2 Playback Controls
1. Select playback device.
2. : Select the day to playback.Calendar
3. : Select channels to playback.Channel select
4. : Select video clip start and end times.Video clip backup
5. : Click to save selected clip.Backup video clip
6. : Click inside the bar to select a playback time.Playback Bar
7. Zoom Playback Bar: Select scope of time bar.
8. : Click to show/hide recording types.Recording types
9. Speed up.
10. Slow.
11. Previous/next frame.
12. Play backward.
13. Stop.
14. Play.
13.3 Playing Back from a USB Drive
If you have video files saved to a USB thumb drive (not included) or external hard drive
(not included), you can play them back using the system.
To play back from a USB drive:
1. Connect the USB thumb drive (not included) or USB external hard drive (not included)
with video files on it into a USB port on the system.
2. From live view, right-click and click .Search
3. Log in using the system user name (default: ) and password (default: ).admin 000000
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Search (Playback)
13
4. Click and select . Click to open theFrom ReadWrite Hdd From IO Device Browse
USB drive and manually select the video file.
5. Double click the video file you would like to open.
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Backup14
Backup video files to external USB flash drive (not included) or self-powered USB external
hard drive (not included).
NOTE
USB external hard drives must be formatted in the FAT32 file format to be used with the system.
14.1 Formatting the USB Thumb Drive
It is recommended to format your USB thumb drive (not included) before using it with the
system.
CAUTION
Formatting the USB device will permanently erase all data.
To format a USB device:
1. Insert a USB thumb drive (not included) into one of the USB ports.
2. From live view, right-click and then select . Login if prompted.Main Menu
3. Click >Backup.
4. Select the USB device you would like to format under and click .Device Name Browse
5. Click . Click to confirm.Format OK
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Backup14
14.2 Backing up Video
1. Insert a USB thumb drive (not included) into one of the USB ports.
2. From live view, right-click and then select . Login if prompted.Main Menu
3. Click >Backup.
4. Configure your search options:
• Select the USB device you would like to format under .Device Name
•Type All: Select the recording type you would like to search for or select to search
all recording types.
• : Select the channel you would like to search or select to search allChannel All
channels.
• : SelectFile Format DAV to save files to save files to .dav format. You can playback .
dav files using the FLIR video player software from www.flirsecurity.com/pro. Or, se-
lect for .asf format. You can playback .asf files in VLC Media Player (free down-ASF
load from www.videolan.org) on PC or Mac.
NOTE
VLC Media Player is a free software available from www.videolan.org. VLC Media Player is not
supported by FLIR.
• : Select the start and end time for your search.Start Time/End Time
5. Click . A list of files that match your search criteria appears.Add
6. Check files you would like to backup and then click Backup. Wait for the backup to
complete.
NOTE
HD video files saved on the system may take up a large amount of disk space. The size of video files
selected and the amount of free space on your USB device is shown at the top of the screen.
14.3 Using Video Clip Backup
Video clip backup allows you to select a duration of video during playback mode and save
it to a USB device (not included).
To use Video Clip Backup:
1. Insert a USB flash drive (not included) or USB external hard drive (not included) into
one of the USB ports.
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Backup14
2. Start playing back video using the steps in 13.1 Playing Back Video from the Hard
Drive, page 25.
3. Click to mark the beginning of the video clip. Click to mark the end of the
video clip.
4. Click to open the Backup menu.
5. Configure the following:
5.1. Check the USB device where you would like to save the file.
5.2. Check the files you would like to backup.
5.3. Click . Then click . Wait for the backup to complete before remov-Backup Start
ing the USB flash drive.
14.4 Viewing Backup Files
To playback .dav backup video files, a Player is available for PC and Mac at
www.flirsecurity.com/pro.
14.4.1 Viewing Backup Files on PC
You can download Video Player for PC from www.flirsecurity.com/pro.
To view backup video files using the Player on PC:
1. Download and install the Video Player for PC from www.flirsecurity.com/pro.
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Backup14
2. Double click one of the files on the left to begin playback.
OR
Click to open a back up video file in another location.
3. Use the Player controls to control playback or select other files for playback.
Video Player Controls
1. : Double-click to open a file.File List
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Backup14
2. : Select the split-screen mode. Double-click a video file to expand. ClickDisplay Area
the controls inside the display area to do the following:
• : View information about the video file.
• : Start/stop a manual recording from the video file.
• : Take a snapshot from the video file.
• : Close the video file.
3. Hide/show file list.
4. :Playback controls
• : Playback files in sequence.
• : Synchronize playback times.
• : Play/pause playback.
• : Stop playback.
• : Previous frame.
• : Next frame.
• : Playback speed.
• : Volume control.
5. Zoom Timeline.
6. : Click to open back up video files.Add Files
7. : Click to activate digital zoom mode. Click and drag in the video to zoomDigital Zoom
in. Right-click to unzoom.
8. : When digital zoom is activated, click to activate drag mode. Then click and dragDrag
in the video to view different areas of the image.
9. Full-screen ESC: Click to open the player in full screen. Press to exit full screen.
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Backup14
10. : Click to open the configuration menu for the player. From here you can controlConfig
the default file formats and save locations for snapshots and video files saved from the
player.
14.4.2 Viewing Backup Files on Mac
A Video Player for Mac is available from www.flirsecurity.com/pro.
To view backup video files using the Player on Mac:
1. Download Video Player for Mac from www.flirsecurity.com/pro.
2. Double click the downloaded file in Safari to extract the Smart Player app file.
3. Drag the Smart Player Smartapp to your Desktop or Applications list. Double click
Player ( ) to open it.
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Backup14
4. Double click one of the files on the left to begin playback.
OR
Click to open a back up video file in another location.
5. Use the Player controls to control playback or select other files for playback.
Video Player Controls
1. : Double-click to open a file.File List
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Backup14
2. : Select the split-screen mode. Double-click a video file to expand. ClickDisplay Area
the controls inside the display area to do the following:
• : View information about the video file.
• : Take a snapshot from the video file.
• : Close the video file.
3. Hide/show file list.
4. :Playback controls
• : When a video file ends, this button lets you select if you want the video player
to repeat the same file or play the next file.
• : Play/pause playback.
• : Stop playback.
• : Previous file.
• : Next file.
• : Playback speed.
• : Volume control.
5. Zoom Timeline.
6. : Click to open back up video files.Add Files
7. Full-screen ESC: Click to open the player in full screen. Press to exit full screen.
8. : Click to open the configuration menu for the player. From here you can controlConfig
the default file formats and save locations for snapshots and control the aspect ratio.
9. : Click to see version information for the Player software.About
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Managing Passwords and User
Accounts
15
By default, the system user name is and the password is . Passwords areadmin 000000
enabled by default and are required to access the Main Menu or connect to the system us-
ing a computer or mobile device. You will be prompted to create a custom password after
you connect for the first time.
NOTE
If you forget the password to the system, contact technical support to have it reset.
The system includes the following default accounts:
• : The admin account has full access to the system, may configure all system set-admin
tings, and can manage user accounts.
• : The default account is a limited user account that may only view live video fromdefault
the cameras.
For security reasons, it is essential that you change the password on your system. By de-
fault, the system password is enabled.
15.1 Changing Passwords
You can change the system password of the admin and user accounts from the Users
menu.
To modify an account password:
1. From Live View, right-click and then select .Main Menu
2. If prompted, enter the system user name (default: ) and password (default:admin
000000).
3. Click and select . Select .Setting Account
4. Click next to the user account you would like to modify.
5. Check Modify Password.
6. Under Old Password, enter the account’s previous password.
7. Under New Password, enter a new 6 character password for the account. Repeat the
new password under .Confirm Password
8. Click to save changes.OK
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Managing Passwords and User Accounts15
15.2 Adding Users
You can allow multiple users to log in to the system. When adding different users, you can
assign what menus they have access to. For example, you may want your friend to monitor
your system while you are away, while not giving full access to your system.
To add a user account:
1. From Live View, right-click and then select .Main Menu
2. If prompted, enter the system user name (default: ) and password (default:admin
000000).
3. Click and select . Select .Setting Account
4. Click .Add User
5. Configure the following:
• : Enter a name for the user account.User Name
•Password: Enter a 6 character password for the user account. Enter the password
again under Confirm Password.
• : Enter a description of the user account.Memo (optional)
• : Select the group you would like to assign to this user account. A user ac-Group
count cannot be given permissions its group does not have.
• : Check to enable this user account to be used to login from more thanMultiuser
one device at the same time.
• : Check the permissions you would like the user account to have. UnderAuthority
the tab, select the menus the user account may access. Under theSystem Play-
back tab, select which channels the user account may access recorded video from.
Under the tab, select the channels the user account may view live videoCovert
from.
•User MAC: Not supported. Leave this field blank.
6. Click to save changes.OK
Now, you can log in to the system locally, or remotely using the user name and password
you created. When logging into the system with a user account, the user will only have ac-
cess to the menus you assigned.
15.3 Modifying Users
1. In the Account menu, click next to the user account you would like to modify.
2. Update the user’s account details as needed, and then click to save changes.OK
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15.4 Deleting Users
1. In the Account menu, click next to the user account you would like to delete.
2. Click to confirm.OK
NOTE
The admin and default user accounts cannot be deleted from the system.
15.5 Account Groups
Account groups can be used to easily manage permissions for multiple user accounts.
User accounts can be given all the permissions of a group, but cannot be given permis-
sions that the group does not have.
The system includes the following groups by default:
• : Accounts in the admin group are system administrators. They have full accessadmin
to the system, may configure all system settings, and can manage user accounts.
• : Accounts in the user group are normal users. They have limited access to systemuser
menus.
15.6 Adding Groups
1. From Live View, right-click and then select .Main Menu
2. If prompted, enter the system user name (default: ) and password (default:admin
000000).
3. Click and select .Setting
4. Click and select the tab.Account Group
5. Click Add Group.
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To open the Main Menu:
• : Right-click and click .Using the Mouse Main Menu
NOTE
The system password may be required to access the Main Menu. By default the user name is admin
and the password is .000000
1. : Open Search/Playback mode. For details, see 13 , pageSEARCH Search (Playback)
25.
2. BACKUP: Export files to USB device. For details, see 14 , page 28.Backup
3. : Configure image settings, recording parameters, and titles for yourCAMERA
cameras.
4. : View system information.INFO
5. : Configure general system, schedule, network, recording, display, and mo-SETTING
tion settings. Restore system to factory defaults.
6. : Logout, restart, or shutdown the system.SHUTDOWN
16.1 Camera
The Camera menu allows you to configure image settings, recording parameters, and ti-
tles for your cameras.
NOTE
To change the image settings for your cameras, see 10.3 , page 18.Adjusting Color Settings
16.1.1 Recording
The Recording menu allows you to set recording parameters for your cameras, such as
the resolution and frame rate.
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16.1.2 Configuring Recording Quality
The system employs two video recording streams, a Main Stream and a Sub Stream. The
Main Stream records high quality video to your system’s hard drive. The Sub Stream re-
cords lower resolution video for efficient streaming to devices over the Internet. You can
customize the video quality settings for these streams according to your needs.
To configure recording quality:
1. From the Main Menu, click and select .Recording>Recording
2. Select the camera you would like to configure.
3. Configure the following settings. Settings for the Main Stream are in the left column.
Settings for the Sub Stream are in the right column.
•Type: For the Main Stream, you can set different recording quality settings for Con-
tinuous, MD (Motion Detect), and Alarm recording. Select the type of recording you
would like to configure.
• : Select the resolution the selected camera will be recorded at. HigherResolution
resolutions create a more detailed image, but take up more hard drive space to re-
cord and require more bandwidth to stream to connected computers or mobile
devices.
• Available resolutions for the Main Stream are: 1080P (1920x1080), 720P
(1280x720), 960H (960x480 NTSC / 960x576 PAL), D1 (704x480 NTSC /
704x576 PAL), 2CIF (704x240 NSTC / 704x288 PAL), HD1 (352x480 NTSC /
352x576 PAL), and CIF (352x240 NTSC / 352 × 288 PAL).
• Available resolutions for the Sub Stream are: D1 (704x480 NTSC / 704x576
PAL), CIF (352x240 NTSC / 352 × 288 PAL), and QCIF (176x120 NTSC /
176x144 PAL).
• : Select the frame rate in Frames Per Second (FPS) that eachFrame Rate (FPS)
stream will record at. A higher frame rate provides a smoother picture, but requires
more storage and bandwidth.
•Bit Rate Type CBR VBR: Select (Constant Bit Rate) or (Variable Bit Rate) to deter-
mine the bit rate type. If you select VBR, you can set the video quality setting be-
tween 1 and 6. If you select VBR, select the Quality from (lowest) to (highest).1 6
• : Select the bit rate for each recording stream. A higher bit rate re-Bit Rate (Kbps)
sults in a better image, but increases the amount of hard drive space or bandwidth
required.
4. (Optional) Click the button to copy recording settings to other channels.Copy
5. Click to save changes.OK
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16.1.3 Configuring Audio Recording
The system supports audio recording on channels 1~4.
NOTE
You must connect BNC audio input devices to the system to use audio recording or you must have an
MPX camera that supports audio.
To configure audio recording:
1. From the Main Menu, click and select .Recording>Recording
2. Under , select the channel you would like to configure.Channel
3. Check the left checkbox to enable audio recording. Check the middleAudio/Video
checkbox to enable audio streaming to remote devices (such as a smartphone). Check
the right checkbox to enable video streaming to remote devices.
4. Under , select the format that will be used to record audio. G711a isAudio Format
recommended.
5. Under , select to use the system’s BNC audio input.Audio Source Normal
6. Click to save changes.OK
16.1.4 Configuring Snapshot Recording Settings
The system can be set to record snapshot images when a camera detects motion. These
snapshots can be viewed through the Search menu or can be attached to email alerts and
push notifications. The Snapshot tab in the Recording menu controls the quality and re-
cording parameters for each camera.
NOTE
In order to enable Snapshot recording, the following menu options must be configured:
• The Snapshot schedule must be enabled for times that you would like to save snapshots. See 16.3.16
Configuring the Snapshot Schedule, page 62.
• Snapshot recording must be enabled for motion detection in the Event menu. See 16.3.7 Configuring
Motion Detection, page 54.
To configure snapshot recording settings:
1. From the Main Menu, click and select .Recording>Snapshot
2. Under Snap Number, select the number of snapshots the system will take when the
snapshot button is pressed.
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3. Configure the following settings for snapshots saved automatically from motion detec-
tion or the snapshot schedule:
• : Select the channel you would like to configure.Channel
• : Select for the system to take snapshots according to the snapshotMode Timing
schedule (see 16.3.16 , page 62) SelectConfiguring the Snapshot Schedule Trig-
ger for the system to take snapshots only when triggered by motion detection
(snapshot must be enabled in the Motion Detect menu (see 16.3.7 Configuring Mo-
tion Detection, page 54).
• : Select the resolution for snapshots.Image Size
• : Select the snapshot image quality between (lowest) andImage Quality 1 6
(highest)
• : Select the number of snapshots (up to 6) the system willSnapshot Frequency
take each time.
4. Click to save changes.OK
16.1.5 Creating Custom Channel Names
You can assign custom names to your cameras. For example, you can name your cameras
based on their location (e.g. hallway or front door).
To create custom channel names:
1. From the Main Menu, click and select .Channel Name
2. Enter a custom name for each channel.
3. Click to save changes.OK
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16.1.6 Selecting Cable Type
The Cable Type menu is used to enable support for IP cameras. The system can add an
additional 16 IP camera channels, which can be added to the existing 16 channels for a to-
tal of 32 channels by pressing the Add IP Cam button. IP cameras can also replace exist-
ing channels. See 23 , page 163 forConnecting Cameras to the Local Area Network (LAN)
more information on using IP cameras with the system.
The Cable Type menu is also used if you are using cabling with a resistance higher than
10Ω per 100m (330ft) and you are having picture quality issues.
To configure cable type options:
1. From the Main Menu, click and select Cable Type.
2. Under each channel, select one of the following options:
• : Default for MPX cameras.Coaxial
• : Use with MPX cameras only if you are using cabling with resistance higherUTP
than 10Ω per 100m (330ft) and you are having picture quality issues.
• : Default for analog cameras.Analog
• : Check to switch the selected channel to accept an IP camera.IP
3. Click to save changes. The system will restart.OK
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16.2 Info
Info contains menus that show you system information.
16.2.1 HDD Info
The HDD Info sub-menu shows information related to the hard drives installed in the sys-
tem, including capacity, status, and type.
To access the HDD Info menu:
• From the Main Menu, click and then click Info.
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16.2.2 Record Info
The Record Info menu shows the start and end times of recordings saved on the hard
drive.
To access the Record Info menu:
• From the Main Menu, click and then select Info>Record Info.
16.2.3 Version
The Version sub-menu allows you to view information about the current firmware installed
on the system.
To access the Version menu:
• From the Main Menu, click and then click Info>Version.
16.2.4 Alarm Status
The Alarm Status menu shows you a display of system alarms. Activated alarms are high-
lighted in white. Additional info such as channels that are currently detecting motion is
shown.
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The following alarms are shown in the Alarm Status menu:
• : No hard drive is detected.No HDD
• : Hard drive error detected.Disk Error
•Disk Full: Hard drive is full.
• : System is not connected to the network.Net Disconnection
• : More than one device on the network is using the same IP address.IP Conflict
•MAC Conflict: More than one device on the network is using the same MAC address.
• : Alarm/sensor device (not included) is triggered.Local Alarm
• : Shows disconnected channels.Video Loss
• : Shows channels with active motion alarms.Motion
To access the Alarm Status menu:
• From the Main Menu, click and then select .Alarm Status
16.2.5 Online Users
The Online Users menu shows a list of users connected to the system using computers or
mobile devices.
To access Online Users:
• From the Main Menu, click and then select .Network
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16.2.6 Load
The Load menu shows you the network traffic your system is sending and receiving.
To access Load:
• From the Main Menu, click and then select .Network>Load
16.2.7 Test
The Test menu allows you to test if your system can connect to other devices over the LAN
or Internet. You can enter the IP address of a device and click Test to determine if your
system can connect to it.
To access Test:
• From the Main Menu, click and then select Network>Test.
16.2.8 BPS
The BPS sub-menu shows the bitrates of connected cameras. The bitrate is the amount of
data the camera is sending to the system.
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To access BPS:
• From the Main Menu, click and then select .BPS
16.2.9 Log
The Log sub-menu allows you to search for system logs.
To search for system logs:
1. From the Main Menu, click and then select .Log
2. Under Type, select the log type to search for.
3. Under and , select the start and end time for your search.Start Time End Time
4. Click .Search
5. (Optional) Click to export logs to a USB flash drive connected to the system.Backup
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16.3 Setting
The Setting menu allows you to configure general system, schedule, network, recording,
display, and motion settings. It also allows you to restore the system to factory defaults.
16.3.1 Network
The Network menu allows you to configure network parameters for your system.
16.3.2 Selecting DHCP or Static IP Address (TCP/IP)
The TCP/IP menu allows you to configure IP address settings.
To configure IP address settings:
1. From the Main Menu, click and then select Network>TCP/IP.
2. Check (recommended) to let the system automatically obtain an IP addressDHCP
from the router or uncheck to assign a static IP address.
If you uncheck DHCP, configure the following:
• : Enter the IP address you would like to assign to the system. Make sureIP Address
that no other device on your network is using the same IP address.
• : Enter the subnet mask for your network.Subnet Mask
• : Enter the gateway address for your network.Default Gateway
• : Enter the address of your primary DNS server.Preferred DNS
• : Enter the address of your secondary DNS server.Alternate DNS
3. Click to save changes.OK
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16.3.3 Configuring System Ports (Connection)
The Connection menu allows you to configure ports used by the system. Please note that
port forwarding is not required to use FLIR Cloud™ or to connect using the apps.
If you are using DDNS connectivity, port forwarding is required for the HTTP Port (defaut:
80) and TCP (Client Port) (default: 35000).
To configure system ports:
1. From the Main Menu, click and then select .Network>Connection
2. Configure the ports as needed and click to save changes.OK
NOTE
Up to 3 devices may connect to the system at the same time when using FLIR Cloud™.
16.3.4 Configuring DDNS Settings
FLIR DDNS is available as an optional connectivity option. Please see 20 DDNS Setup
(Advanced), page 146 for details.
The primary connectivity option uses FLIR Cloud™ to connect to your system over the In-
ternet without requiring port forwarding or DDNS registration. For details, see 17 Connect-
ing to Your System Over the Internet on PC or Mac, page 74.
To configure DDNS Settings:
1. Visit http://ddns.myddns-flir.com and register for a DDNS account.
2. From the Main Menu, click and then select .Network>DDNS
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3. Check .Enable
4. Under , enter the Domain Name/URL Request your received in theDomain Name
email after registering for DDNS.
5. Under User ID, enter your DDNS User Name.
6. Under Password, enter your DDNS Device password.
7. Click to save your settings.OK
NOTE
Please allow 10~15 minutes for the DDNS servers to update with your new DDNS address before at-
tempting to connect.
16.3.5 Configuring Email Alerts
You can configure the system to send out email alerts for motion detection or other events.
NOTE
To send out motion detection alerts, you must enable the Send Email option for motion detection on each
camera you would to receive alerts from. For details, see 16.3.7 , page 54.Configuring Motion Detection
NOTE
SMTP server connection information is required to set up email alerts. Contact your email service pro-
vider to retrieve your SMTP server information.
To configure Email Alerts:
1. From the Main Menu, click and then select .Network>Email
2. Check to enable email notifications.Enable
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3. Configure the following:
• : Select orMail Select Gmail Yahoo to send emails from an existing Gmail or Yahoo
email account. This automatically enters the SMTP server, port, and Encrypt Type.
Select to use a different email server.Customized
• : Enter the SMTP server address.SMTP Server
•Port: Enter the port used by the SMTP server.
• : Check if your server supports anonymous log ins. Otherwise, leaveAnonymous
this unchecked.
• : Enter the SMTP user name.User Name
•Password: Enter the SMTP password.
• : Enter the email address that will receive alerts.Receiver
• : Enter the sender’s email address.Sender
• : Enter the subject line for the email alert.Subject
• : Check to include a jpg image attachment of the camera.Attachment
NOTE
You must enable the Snapshot option for motion detection on each camera you would to receive
attachments. For details, see 16.3.7 , page 54.Configuring Motion Detection
•Encrypt Type SSL TLS None: Select or if your server uses encryption. Select if
your server does not use encryption.
• : Enter the interval between alert emails.Event Interval
• : Check to enable health check emails. Health check emails will beHealth Enable
sent periodically to ensure that the system is functioning normally.
• : Enter the interval in minutes for health check emails.Interval
NOTE
By default email alerts will be sent out at any time of day. Click Setup next to Email Schedule to con-
figure specific times of day that you will receive email alerts.
4.
5. Click Test to send a test email.
6. Click to save settings.OK
16.3.6 Event
The Event menu allows you to configure settings for motion detection, video loss, and sys-
tem warnings.
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16.3.7 Configuring Motion Detection
Motion Detection events allow the system to mark footage that has motion. This allows
you to quickly locate relevant footage through Search. You can also configure system re-
sponses to motion detection events, such as activating the system buzzer or sending an
email alert.
To configure Motion Detection events:
1. From the Main Menu, click and then click .Event>Motion>Motion Detect
2. Under , select the channel you would like to configure.Channel
3. Check to enable motion detection on the selected channel.Enable
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4. Click next to Region to configure which areas of the image will be enabled forSetup
motion detection. A grid will appear over the camera’s live view.
Motion Grid
• Areas enabled for motion detection are shown in color and areas that are disabled
are transparent.
• Hover the mouse at the top of the screen to select which motion area you would like
to configure. You can set up to 4 motion detection areas and customize the sensitiv-
ity and threshold for motion detection separately for each area between 0 (lowest)
and 100 (highest).
• The determines how sensitive the camera is to motion. For example, ifSensitivity
the sensitivity is high, small amounts of motion are more likely to trigger an event. It
is recommended to select a Sensitivity between 30~70.
• The determines how much motion is required to trigger an event. If theThreshold
amount of motion exceeds the threshold, an event occurs. It is recommended to se-
lect a Threshold between 10~50.
• Right-click when finished.
NOTE
It is recommended to have a second person walk in front of the camera to test different Sensitivity
and Threshold settings to determine the best setting for your camera’s location.
5. Under Anti-dither, enter the anti-dither time. After a motion event occurs and motion
stops, if motion is detected within the anti-dither time, the system continues the motion
event and includes the new motion within the first event, rather than creating a new
motion event.
6. Under Post_REC, enter the time the system will record after a motion event occurs.
7. To configure a schedule when motion detection will be enabled on this channel, click
Setup next to Period. Configure times when motion detection will be enabled. For ex-
ample, you may want to disable motion detection during business hours and enable it
outside of business hours. Click when finished.OK
NOTE
This setting can override scheduled motion recording. This means that motion recording will only
take place at times that are enabled both in the Schedule menu and here.
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8. Configure the following system actions when motion is detected:
• : Check the box to activate alarm output devices (not included) that willAlarm Out
trigger when the selected channel detects motion. Select the alarm output devices
that will be activated when motion is detected.
• : Enter the number of seconds an alarm output device will activate after mo-Latch
tion is detected.
• : Check to enable an on-screen pop-up when one of your camerasShow Message
detects motion. On-screen pop-up shows the channels an event occurred on and
the type of event.
• : Check to enable email alerts. You must configure email alerts beforeSend Email
you will be able to receive them (see 16.3.5 , page 52).Configuring Email Alerts
• : Select the channels that will record when motion is detectedRecording Channel
on the selected channel.
• : Check to enable PTZ actions when motion is detected (PTZ cam-PTZ Activation
era required; not included). Click to select which PTZ actions will be taken bySetup
each camera.
• : Check to enable the system buzzer.Buzzer
•Tour: Check to enable a custom sequence mode when motion is detected on the
selected channel. Then click the channels you would like to display in the custom
sequence mode.
• : Check to save a snapshot when the camera detects motion.Snapshot
9. Click to save changes.OK
16.3.8 Configuring Video Loss Settings
Video Loss occurs if the system loses connection to one of the cameras.
To configure Video Loss settings:
1. From the Main Menu, click and then click Event>Motion>Video Loss.
2. Under , select the channel you would like to configure.Channel
3. Check to enable video loss events for the selected channel.Enable
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4. Configure the following to customize settings for video loss events:
•Period Setup: Click to configure a schedule for video loss events. It is recom-
mended to leave this on the default setting, so you can be alerted at any time one of
your cameras loses video.
• : Select the alarm output devices (not included) that will trigger when vid-Alarm Out
eo loss occurs.
• : Enter the number of seconds an alarm output device will activate after videoLatch
loss occurs.
• : Check to show a popup message on the monitor if one of yourShow Message
cameras loses video.
• : Check to enable email alerts. You must configure email alerts beforeSend Email
you will be able to receive them (see 16.3.5 , page 52).Configuring Email Alerts
• : Click the checkbox to enable video recording when video lossRecord Channel
occurs. You can then select the channels the system will record when video loss oc-
curs on the currently selected channel.
• : Check to enable PTZ actions when video loss occurs (PTZ cameraPTZ Activation
required; not included). Click to select which PTZ actions will be taken bySetup
each camera.
•Post_REC: Enter the number of seconds the system will record after video loss
occurs.
• : Click the box to enable snapshot recording when video loss occurs. YouSnapshot
can then select which channels will save snapshots when video loss occurs on the
currently selected channel.
•Tour: Check to enable a custom sequence mode when video loss occurs on the se-
lected channel. Then click the channels you would like to display in the custom se-
quence mode.
• : Check to enable the system buzzer when video loss occurs on the cur-Buzzer
rently selected channel.
5. Click to save changes.OK
16.3.9 Configuring Alarm Input Devices
You can connect alarm input devices such as motion sensors (not included) or glass break
detectors (not included) to the system. The system can be set to trigger recording or take
other actions when these devices are activated.
To configure alarm input devices (not included):
1. From the Main Menu, click and then click .Event>Alarm
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2. Configure the following to activate an alarm input device:
• : Select the alarm input port the device is connected to.Alarm In
• : Check to enable the alarm input device connected to the selected port.Enable
•Type Normal Open Normal Close: Select or depending on the type of alarm input
device you have.
3. Configure the following system responses and parameters for the alarm input device:
•Period Setup: Click to configure the times of the week when the selected device
will be activated. By default, the device will be activated 24/7.
• : Enter the anti-dither time. After the device triggers, if it triggers againAnti-dither
within the anti-dither time, the system continues the event and includes the second
activation within the first event, rather than creating a new event.
• : Check the box to activate alarm output devices (not included) and se-Alarm Out
lect the alarm output devices (not included) will be activated when the selected de-
vice is triggered.
• : Enter the number of seconds an alarm output device will activate after theLatch
selected device is triggered.
• : Check to enable an on-screen pop-up when the selected deviceShow Message
is triggered.
• : Check to enable email alerts. You must configure email alerts beforeSend Email
you will be able to receive them (see 16.3.5 , page 52).Configuring Email Alerts
• : Select the channels that will record when the selected device isRecord Channel
triggered.
•PTZ Activation: Check to enable PTZ actions when the selected device is triggered
(PTZ camera required; not included). Click to select which PTZ actions willSetup
be taken by each camera.
•Tour: Check to enable a custom sequence mode when the alarm device triggers.
Then click the channels you would like to display in the custom sequence mode.
• : Check to enable the system buzzer.Buzzer
• : Check to save a snapshot.Snapshot
4. Click to save changes.OK
16.3.10 Controlling Alarm Output Devices
You can connect alarm output devices (not included), such as sirens or strobe lights, to
the system. The Alarm Output menu allows you to enable or disable alarm output devices
and manually activate a device.
To access the Alarm Output menu:
1. From the Main Menu, click and then click .Event>Alarm Output
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To control alarm output devices:
• To enable alarm output devices, select or for each device you wouldSchedule Manual
like to enable. Select to disable the alarm output device. Click to saveStop OK
changes.
• To manually disable activated alarm devices, click under Alarm Release.OK
16.3.11 Configuring Hard Drive Warnings
Hard drive warnings will notify you if an issue is detected with the hard drive.
To configure hard drive warnings:
1. From the Main Menu, click and then click Event>Warning>HDD.
2. Under Event Type, select the hard drive event you would like to configure.
• : No hard drive detected.No Disk
• : A hard drive error has been detected.Disk Error
• : The hard drive is full or almost full. You can enter the percentage of diskDisk Full
space remaining that will trigger a warning under (e.g. when less thanLess Than
10% of the hard drive is empty, trigger a warning). Disk Full warnings will not occur if
overwrite is enabled.
• : Configure warnings for all hard drive events.All
3. Configure the responses the system will take when the selected event occurs:
• : Activate selected alarm out devices. Use to select the number ofAlarm Out Latch
seconds the alarm out device will be activated.
• : Show a popup message on the monitor.Show Message
• : Check to enable email alerts. You must configure email alerts beforeSend Email
you will be able to receive them (see 16.3.5 , page 52).Configuring Email Alerts
• : Check to activate the system buzzer.Buzzer
4. Click to save changes.OK
16.3.12 Configuring Network Warnings
Network warnings will notify you if your system loses connection to the Internet or local
network or if there is an issue on your network.
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To configure network warnings:
1. From the Main Menu, click and then click Event>Warning>Network.
2. Under Event Type, select the event type you would like to configure.
• : The system has lost connection to the network.Net Disconnection
• : More than one device on your network has the same IP address.IP Conflict
•MAC Conflict: More than one device on your network has the same MAC address.
• : Configure responses for all network events.All
3. Configure the following for the selected event type:
• : Activate selected alarm out devices. Use to select the number ofAlarm Out Latch
seconds the alarm out device will be activated.
• : Check to enable the selected event type.Enable
• : Check to show a popup message when the selected event occurs.Show Message
• : Check to enable email alerts. You must configure email alerts beforeSend Email
you will be able to receive them (see 16.3.5 , page 52).Configuring Email Alerts
• : Check to activate the system buzzer.Buzzer
4. Click to save changes.OK
16.3.13 Storage
The Storage menu allows you to configure the recording schedule and hard drives con-
nected to the system.
16.3.14 Configuring the Video Recording Schedule
You can set a custom recording schedule according to your needs. For example, you can
set the system to record continuously during business hours and record on motion detec-
tion only outside of business hours.
A custom recording schedule helps reduce the amount of hard drive space required, in-
creasing the time your system can retain recordings.
To configure the video recording schedule:
1. From the Main Menu, click and then click .Storage>Schedule>Record
2. Under , select the channel you would like to configure or select .Channel All
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3. Configure the schedule as needed:
• Check , (motion detection), , or to select the re-Continuous MD Alarm Alarm & MD
cording type you would like to configure.
• Click and drag on each day to customize the recording schedule. The schedule is
set up as a grid, which each block representing one hour.
• Click next to All to link the recording schedules for all days. The icon for a day
changes to when days are linked. You can also click the boxes next to individ-
ual days to link them to each other. If the recording schedule is linked, changes
made to one of the days will apply to every day that is linked.
• Click to disable all recording of the selected type on the selected day.
• Click if you need to set a more precise schedule down to the minute.
4. Click to save changes.OK
16.3.15 Configuring Pre-Recording
The system can pre-record video when motion detection events occur.
To configure pre-recording:
1. From the Main Menu, click and then click .Storage>Schedule>Record
2. Under , select the camera you would like to configure or select .Channel All
3. Under , select the duration for pre-recording.PreRecord
4. Click to save settings.OK
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16.3.16 Configuring the Snapshot Schedule
You can set a schedule for recording snapshots from the cameras.
To set up the snapshot schedule:
1. From the Main Menu, click and then click .Storage>Schedule>Snapshot
2. Under , select the channel you would like to configure or select .Channel All
3. Configure the schedule as needed:
• Check , (motion detection), , or to select the re-Continuous MD Alarm Alarm & MD
cording type you would like to configure.
• Click and drag on each day to customize the recording schedule. The schedule is
set up as a grid, which each block representing one hour.
• Click next to All to link the recording schedules for all days. The icon for a day
changes to when it is linked. You can also click the boxes next to individual
days to link them to each other. If the recording schedule is linked, changes made
to one of the days will apply to every day that is linked.
• Click to disable all recording of the selected type on the selected day.
• Click if you need to set a more precise schedule down to the minute.
4. Click to save changes.OK
16.3.17 Configuring Holidays
You can set certain days as holidays. Holidays have a special recording schedule.
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1. From the Main Menu, click and then click Storage>HDD Manager.
2. Select the hard dive you would like to format and then click . Click toFormat OK
confirm.
3. Click to save changes. The system will restart to complete the formatting process.OK
16.3.19 Configuring Hard Drive Type
The system supports the following hard drive types:
• : Normal recording hard drive.Read-write HDD
• : The system can playback data from this hard drive, but it will not re-Read-only HDD
cord to it.
• : The hard drive will be used for mirror recording only. You must set upMirroring HDD
mirroring recording before this feature will work.
To set the hard drive type:
1. From the Main Menu, click and then click .Storage>HDD Manager
2. Click the hard drive you would like to configure.
3. Under Type Read-write HDD Read-only HDD, select , , or Mirroring HDD.
4. Click to save changes. The system will restart to complete this operation.OK
16.3.20 Installing eSATA Hard Drives
The system can support up to 4 additional hard drives via the eSATA port. The drives must
be installed in a single eSATA external hard drive enclosure with its own power supply.
To install eSATA hard drives:
1. Shut down the system and connect the eSATA hard drive enclosure to the eSATA port.
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2. Power up the eSATA hard drive enclosure first. Then power up the system.
3. Once the system is powered up, open the Main Menu and click and then
click Storage>HDD Manager. The eSATA hard drives will be shown below the hard
drives that are installed inside the system (SATA).
4. Click on the eSATA hard drive in the list. Click .Format
5. Select to use the hard drive as a storage hard drive or to use theStorage Backup
hard drive as a backup hard drive. Click to confirm.OK
6. Click again. The system will format the hard drive and restart.OK
16.3.21 Setting up Hard Drive Mirroring (Advanced)
A mirror hard drive can be used to automatically backup video footage recorded to the re-
cording (read-write) hard drive. When a mirroring hard drive is installed, the system can be
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set to record cameras in parallel to both the recording hard drive and the mirror hard drive.
This way, the footage is automatically backed up if the recording hard drive fails.
How hard drive mirroring works:
1. Security system.
2. Primary hard drive.
3. Mirror hard drive.
NOTE
• The mirror hard drive must be as large or larger than primary hard drive to backup all recordings.
• HDD mirroring begins from when mirror hard drive is installed and configured.
• Two hard drives must be installed in the system to use HDD mirroring. For details on installing hard
drives, see 25 , page 167.M4400 Series Hard Drive Installation
To set up hard drive mirroring:
1. From the Main Menu, click and then click Storage>HDD Manager.
2. Click the Type Mirror HDDdrop-down under the second hard drive and select .
CAUTION
Setting a hard drive for mirroring erases on the hard drive.all data This step cannot be undone.
3. Click to apply changes. ClickOK Yes to confirm. The system will format the hard drive
and restart.
4. When the system restarts, click and then click .Storage>Schedule>Record
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5. Under , select the channel you would like to enable for mirror recording, thenChannel
check . Repeat the process for any additional channels.Mirroring
6. Click to save changes.OK
16.3.22 Configuring General System Settings
You can use the General menu to configure miscellaneous system settings.
To configure general settings:
1. From the Main Menu, click and then click .Setting>General>General
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2. Configure the following:
•Device Type: Shows the model number of your system.
•Device No.: Select the remote control address of the system. See 9.1 Setting the
Remote Control Address, page 16.
• : Set the system languages. Available options are English, French, andLanguage
Spanish.
• : Select (North America) orVideo Standard NTSC PAL (Europe).
•HDD Full Overwrite: Select for the system to overwrite the oldest recordings when
the hard drive is full or select for the system to stop recording whenStop Record
the hard drive is full.
•Pack Duration: Select the length (in minutes) of video files stored on the system.
For example, if this is set to 30 minutes, the system will create a new video file for
each 30 minutes of continuous recording.
• : Select the amount of time (in minutes) the system will go backInstant Playback
when instant playback is activated in live view.
• : Select the idle time (in minutes) before the system will logout the cur-Auto Logout
rent user.
• : Check to enable the Navigation Bar that comes up when you leftNavigation Bar
click in live view.
• : Check to enable a setup wizard when you start up the system.Startup Wizard
• : Use the slider to adjust the mouse speed.Mouse Speed
3. Click to save changes.OK
16.3.23 Setting the Monitor Resolution (Display)
The Display menu allows you to configure the systems monitor resolution and other dis-
play settings.
To set the monitor resolution:
1. From the Main Menu, click and then click Setting>Display>Display.
2. Under , select the correct resolution for your monitor: ,Resolution 1920x1080
1280x1024 1280x720 1024x768, , or .
3. Click to save changes. Click again to restart the system using the newOK OK
resolution.
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To configure other display settings:
1. From the Main Menu, click and then click Setting>Display>Display.
2. Configure the following:
•Transparency: Select the menu transparency.
• : Check to show the time on the monitor.Time Display
• : Check to show the channel names on the monitor.Channel Display
• : Check for the system to digitally improve the video quality on theImage Enhance
live display. This setting does not affect recordings.
3. Click to save changes.OK
16.3.24 Configuring RS232 for a PTZ Keyboard
You can use the RS232 connector on the system to connect to a FLIR PTZ keyboard (not
included) via RS232.
NOTE
When configuring your PTZ keyboard, the RS232 address of your system is set under Device No. in the
Main Menu> >General>General menu.
To configure RS232 settings for a PTZ keyboard:
1. From the Main Menu, click and then click .Setting>RS232
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2. Configure the following:
•Function Netkeyboard: Select .
• : Select a baud rate that is compatible with your PTZ keyboard.Baud Rate
• : Select a data bits setting that is compatible with your PTZ keyboard.Data Bits
• : Select a stop bit setting that is compatible with your PTZ keyboard.Stop Bits
•Parity: Select a parity setting that is compatible with your PTZ keyboard.
3. Click to save changes.OK
16.3.25 Saving Your System Configuration to a USB Thumb Drive
The system allows you to save your current system configuration to a USB thumb drive
(not included). This is useful if you want to backup your current settings.
NOTE
This function only saves settings created in system menus. It does not save or backup any video.
To save your system configuration to a USB thumb drive:
1. Insert a USB thumb drive (not included) into one of the USB ports.
2. From the Main Menu, click and then click Setting>Config Backup.
3. Under , select the USB device where you would like to save theDevice Name
configuration.
4. Click to save your current system configuration.EXPORT
To restore a saved system configuration:
1. Insert a USB thumb drive (not included) with a saved system configuration into one of
the USB ports.
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2. From the Main Menu, click and then click Setting>Config Backup.
3. Under , select the USB device.Device Name
4. Click the folder with the configuration files you would like to restore. Configuration file
folders are labeled “Config” and then the time and date the configuration was saved (e.
g. ).Config_20140425103727
5. Click to restore the system configuration.IMPORT
6. Click to confirm. The system will restart to complete the operation.OK
16.3.26 Setting the System to Factory Defaults
The Default menu allows you to reset the system to factory default settings.
To reset the system to factory default settings:
1. From the Main Menu, click and then click .Setting>Default
2. Check the menus you would like to reset to default settings or check Factory Default
to reset the entire system to default settings.
3. Click .OK
16.3.27 Upgrading Firmware from USB
Firmware upgrades provide enhanced functionality. The system will automatically check
for firmware upgrades if it is connected to the Internet. The system also supports firmware
upgrades from a USB thumb drive (not included).
To upgrade firmware from a USB drive:
1. Download the firmware upgrade from www.flirsecurity.com/pro.
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2. Extract the firmware file and copy the firmware to a blank USB thumb drive.
NOTE
Do not have any folders on the USB thumb drive—just the firmware file.
3. Insert the USB thumb drive to a USB port on the system.
4. Right-click and then click . ClickMain Menu >Setting>Upgrade.
5. Click .Start
6. Select the firmware file on the USB drive and click .Start
WARNING
DO NOT POWER OFF THE SYSTEM OR DISCONNECT THE POWER CABLE DURING FIRM-
WARE INSTALLATION
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16.4 Shutdown
Use the Shutdown menu to shutdown, restart, or log out of the system.
To access the Shutdown menu:
1. From live view, right-click and select .Main Menu
2. Enter the system User Name (default: ) and Password (default: ) andadmin 000000
click .OK
3. Click >Shutdown.
4. Select one of the following:
• : Log out the account that is currently active.Logout
•Shutdown.
•Restart.
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Connecting to Your System Over
the Internet on PC or Mac
17
This system features connectivity using the exclusive FLIR Cloud™. This cloud-enabled
service allows for Internet connectivity without requiring any network configuration. Up to 3
devices may connect to the system at the same time.
NOTE
• Except where noted, the PC and Mac instructions in this section are the same.
• For smartphone/tablet setup, see 19 Connecting to your System Using Smartphone or Tablet Apps,
page 105.
• For the latest list of supported apps and devices, visit www.flirsecurity.com/pro.
17.1 System Requirements
Your system must meet the system requirements below:
Description Requirement
CPU Core 2 Duo 3.0GHz
Operating System Windows™ 8/7/Vista
Mac OSX 10.7 and above
Memory 2GB
Video 512 MB of video memory and above
Network (LAN) 10/100 BaseT Network
Network (WAN) 1 Mbps upstream
High-speed Internet service is required to remotely
connect to your system.
17.2 Step 1 of 3: Connect your System to Your Router
1. Power off your system by disconnecting the power adapter.
2. Connect an Ethernet cable (included) to the port on the rear panel of the system.LAN
Connect the other end of the Ethernet cable to an empty LAN port (usually numbered
1~4) on your router.
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3. Reconnect the power adapter to power the system back on.
17.3 Step 2 of 3: Obtain the system’s Device ID
The Device ID is a unique code that allows your system to handshake with FLIR Cloud™
servers for a secure connection over the Internet.
To find the Device ID:
1. The Device ID is located on a sticker on the system.
2. Write down the of the system.Device ID
17.4 Step 3 of 3: Connect to the System Over the Internet
Follow the steps below to connect to the system over the Internet.
NOTE
Make sure to upgrade your system to the latest firmware version. You must have the latest firmware
and client software to connect to the system over the Internet.
To connect to the system over the Internet:
1. Download and install the client software.
• : Download and install the fromPC Users Client Software for PC
www.flirsecurity.com/pro.
• : Download and install the fromMac Users Client Software for Mac
www.flirsecurity.com/pro. Double click to extract the software. Then, drag the soft-
ware to .Applications
2. Once installation is finished, double-click the FLIR Cloud™ Client icon ( ) from the
desktop or Applications list.
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3. Log into the Client Software using the Client Software user name (default: ) andadmin
password (default: ) and then click .admin Login
4. Click .Add Device
5. Enter the following:
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5.1. : Choose a name for your system of your choice.Device Name
5.2. : Manually enter the Device ID printed on the label.Device ID
5.3. Client Port 35000: Enter the Client Port (default: ).
5.4. : Enter the system User Name (default: ).User Name admin
5.5. Password: Enter the system Password (default: ).000000
6. Click . If this is the first time you are connecting, you will be prompted to changeAdd
the system password.
7. Enter a new 6 character password and click . This password will be used to con-OK
nect to your system from now on.
8. Click then .
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9. Click and drag to the display window to open your cameras in live view.Default Group
Congratulations! You can now connect over the Internet to view and playback video
on your computer.
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FLIR Cloud™ Client allows you to connect to multiple systems from a PC or Mac.
18.1 Home Page
The Home Page allows you to access all the tabs within the software. Each tab allows you
to access different features.
To open tabs:
Click a tab from the Home Page to open it or click the button at the top of the screen
from within any tab to open a new tab.
18.2 Live View
The Live View tab is where you can view live video from connected systems.
To view live video from a system:
1. Click and then click to create a Live View tab.
2. Click and drag a DVR, NVR, group, or individual camera to open live video. To access
individual cameras, you can click to expand groups or systems.+
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18.2.1 Live View Controls
1. Live display: Double-click to expand the area. Right-click to access additional options.
Hold the mouse over the display area to access the camera toolbar.
Camera toolbar:
1.1. : Shows the bitrate and resolution for the stream, and showsStreaming quality
if display is showing the Sub Stream or Main Stream.
1.2. : Click to start/stop manual recording.Manual recording
1.3. : Click to save a snapshot.Snapshot
1.4. : Click to mute/unmute audio (audio camera required).Mute/unmute
1.5. Not supported.
1.6. : Plays back the most recently recorded video from the cam-Instant playback
era. By default, it will play back the last 5 minutes of recorded video from the
camera.
1.7. : Click to enable digital zoom mode. Click and drag over the dis-Digital zoom
play area to zoom on the camera. Then click and drag to pan. Click the icon
again to zoom out.
1.8. Disconnect.
1. : Click to select split-screen layout.Split-screen mode
2. : Use the drop down menu to select the aspect ratio for the selectedAspect ratio
camera. uses the actual aspect ratio of the image.Original Full-win stretches the im-
age to fill up the entire display area.
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3. Full-screen ESC: Click to open full-screen mode. Press to exit full-screen mode.
4. Save view: Click to save the current display layout and open cameras as a view.
Then enter a name for the view.
5. Start/stop tour: Click to start the tour. During the tour the client will cycle through
all saved views every few seconds. Click again to stop the tour.
6. : Controls for PTZ cameras (not included). See 18.3PTZ Controls Controlling PTZ
Cameras, page 82 for details.
7. : Click to access view menu. Then double-click on a view to open it in theView View
display area.
8. : Shows a list of groups, cameras, and systems connected to the client. DragDevices
items to the display area to open live video. Right-click to view additional options.
18.2.2 Opening Live View in Multiple Monitors
If your computer has multiple monitors, you can open more than one Live View tab and
move them to secondary monitors. This allows you to monitor cameras on multiple moni-
tors at the same time.
NOTE
Using multiple monitors significantly increases the amount of computing resources necessary to run the
application and may affect performance.
To open Live View in multiple monitors:
1. Click and then click to create a Live View tab.
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2. Click and drag the tab outside of the client window to create a new window. You can
drag the window to one of the secondary monitors.
Result
18.3 Controlling PTZ Cameras
If you have PTZ cameras (not included), you can control them using the client.
NOTE
You must ensure the PTZ camera is properly connected to your system and your system is configured to
detect it before you can control them using the client.
To control PTZ cameras:
• Click the display area with the PTZ cameras and use the on-screen PTZ controls.
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PTZ controls:
1. : Click to open camera OSD menu controls. This feature may not be sup-Open menu
ported for all camera models.
2. : Click the arrows to move the camera.Move camera
Click to open dynamic zoom mode. Then click and drag in the video area to zoom
in the camera on an area.
3. : Click to zoom the camera in and out.Zoom +/-
4. : Click to increase/decrease the focus.Focus +/-
5. : Click to increase/decrease the iris.Iris +/-
6. Advanced: Click to access advanced PTZ controls.
18.3.1 PTZ Presets
Presets will save a camera position for quick retrieval.
To add presets:
1. Click to open the Advanced controls. Select .Preset
2. Click .
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3. Select the number of the preset you would like to add.
4. Move the camera to the desired position.
5. Click to save the current position as a preset.
To go to a saved preset:
1. Select the preset number from the list or click to go to the currently selected
preset.
18.3.2 PTZ Tours
Tours will cycle through a set of presets.
To configure a PTZ tour:
1. Click to open the Advanced controls. Select Tour.
2. Click .
3. Under Cruise ID, select the number of the tour you would like to configure.
4. (Optional) Under , enter a name for the tour.Cruise Name
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5. Use the chart to select which presets you would like to include in the tour and the order
of presets.
• : Select the preset number.Preset
• : Enter the time in seconds the camera will remain on the selected preset.Time(s)
• : ClickOperation to add a preset to the tour. Click to delete a preset from
the tour.
6. Click to save changes.OK
To run a PTZ tour:
1. Select the tour number and click .
18.3.3 PTZ Pattern
Patterns automatically cycle the camera between two positions.
To create a pattern:
1. Click to open the Advanced controls. Select .Pattern
2. Select the number of the pattern you would like to set up.
3. Move the camera into the desired start position.
4. Click to start recording the pattern.
5. Move the camera to the desired end position. Then, click to stop recording the
pattern.
To run a pattern:
1. Select the pattern number and click .
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To playback video:
1. Check the channels you would like to play back from in the Device List.
2. Under Type, check the file types you would like to search for.
• : All recordings.All
• : Continuous recordings.General
• : Motion recordings.MD
• : Alarm recordings. Your system must support alarm devices (not included) toAlarm
use this feature.
3. Under , select to search for Main Stream recordings (high qual-Stream Main Stream
ity) or to search for Sub Stream recordings (smaller file size).Sub Stream
4. Select the start time and end time for your search under andFrom To. You may not
search more than 24 hours of video.
5. Click . Wait for the client to find video saved to the system.Search
6. Click inside the play back bar to start playback.
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18.5 Playback Controls
1. : Double-click to expand/return to split-screen mode. Hold the mouseDisplay area
over the display area to open the camera toolbar.
• : Click to save a snapshot.Snapshot
•Digital zoom: Click to enable digital zoom mode. Then, click and drag to zoom
in. Click and drag to pan the camera. Click again to zoom out.
2. : Click to view recordings based on a list of events and files.Event
3. : Click to view recordings on a timeline.Record
4. : Click to sync playback between channels. This forces all channels to playbackSync
from the same time.
5. Pause/play.
6. Stop.
7. Frame-by-frame: Click to advance the video by a single frame.
8. : Use the slider to adjust the playback speed.Playback speed
9. Mute.
10. Volume.
11. : Select split screen configuration.Split-screen
12. Full-screen ESC: Click to open playback in full-screen. Press to exit full-screen.
13. : Use the slider to zoom in/out on the timeline.Timeline zoom
14. Playback timeline: Shows recordings from the selected channels on a timeline. Click
inside the timeline to start playback or select a playback time. Each type of recordings
is shown in a different color. Continuous recordings are green, motion recordings are
yellow, and alarm recordings are red.
15. : Click to start a video clip. You can download video clips to your hard drive.Video clip
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NOTE
To retrieve downloaded video files:
• : Browse to the folders listed in .PC Users General>File
• : Browse to the folders listed in . To get to the default location, open Applica-Mac Users General>File
tions in Finder, right click on and select . Then, navigateFLIR Cloud Client Show Package Contents
to the desired folder.
18.7 Alarm
The Alarm menu allows you to view a list of alarms received by the client software.
NOTE
You must set up alarms in the Alarm CFG menu before they will appear in this list. See 18.12 ,Alarm CFG
page 95 for more details.
To access Alarms:
• Click and then click .
Alarm menu overview:
1. : Shows the number of open alarms.Number of alarms
2. : Shows the list of alarms and information on when they occurred and whichAlarm list
systems and channels triggered them.
3. : You can close alarms by selecting one of the options and clicking .Alarm Process OK
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4. : Check to enable the following:Options
• : Open live video to monitor alarms on a continuous basis.Display Link Video
• : Show the overlay controls. They allow you to enable/dis-Display Overlay Window
able sound alerts and quickly jump back to the Alarm menu from another tab.
•Pause Refresh: Stop refreshing the live video in the video popup.
18.8 Log
The Log menu allows you to view logs for the client software or to view logs for connected
systems.
To access logs:
• Click and then click .
To view client logs:
1. Click to view logs for the client software.Client Log
2. Configure the following:
• : Select the start and end times to search for logs.Start Time/End Time
•Log Type: Select the type of logs to search for.
3. Click .Search
To view logs from connected systems:
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1. Click Device Log to view logs from connected systems.
2. Configure the following:
• : Select the start and end times to search for logs.Start Time/End Time
•Log Type: Select the type of logs to search for.
• : Select the system you would like to view logs from.Device Name
3. Click .Search
18.9 E-map
E-Map allows you to place cameras over a still image. For example, you can use the E-
Map to create a virtual map of your cameras over a floor plan of your home or business.
To create an E-map:
1. Click and then click .
2. Click Add Map.
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2. Double-click cameras on the map to open live video.
18.10 Devices
The Devices menu is where you can manage systems connected to the client software.
To access the Devices menu:
• Click and then click .
Devices overview:
1. : Shows systems that are connected to the same network as the com-Devices Found
puter where the client is installed. Once you connect to the system, it moves to the bot-
tom of the screen.
2. : Refresh the list of systems connected to the network.Search
3. : Add checked systems to the client software.Add
4. : Shows a list of systems connected to the client software, and shows whichDevice list
systems are online.
5. : Add a remote system using a Device ID or IP/DDNS address.Add Device
6. : Delete the selected system.Delete
7. : Import a list of systems from a saved .xml file.Import
8. : Export a list of currently connected systems to an .xml file. This is useful if youExport
need to re-install the software or if you want to open the same list of systems on a dif-
ferent computer.
9. : Delete system.Delete
10. : Manually connect/disconnect the system.Manual connect/disconnect
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11. : Edit the connection details for the system.Edit
18.11 Device Config
The Device Config menu allows you to remotely configure settings for connected systems.
To access the Device Config menu:
• Click and then click .
• Click on a system in the device list to see the settings available for that system and then
configure settings as needed.
NOTE
The settings available depend on the model of system you have.
18.12 Alarm CFG
The Alarm CFG menu allows you to configure alarms for the client software. The client
software will alert you by popping up live video and playing sound alerts.
NOTE
Alarm upload must be enabled on the system in order for it to send the alarm to the client software.
To create alarms:
1. Click and then click .
2. Click to create a new alarm.Add
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3. In the menu, you set up the parameters that trigger the alarm.Alarm sources
• Under Alarm Type, select the alarm type that will trigger an alarm. For example,
you can select Motion Detect for the alarm to be triggered by motion.
• Select the systems or channels you would like to trigger an alarm. Continuing the
example, if CAM 1 is selected, the alarm will be triggered if there is motion on CAM
1.
• Click .Next
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4. In the menu, you set up the responses to alarms. Select the channels thatAlarm link
will pop up or alarm out devices (not included; not all systems support alarm out devi-
ces) that will be triggered by an alarm.
For each channel selected, configure the following:
• : Pop up a window with live video from the selected channel, like the oneVideo
below.
• : Record video from the selected channel.Record
NOTE
PC Users: You may need to run the client software as admin to record.
• : If you select a PTZ camera, you can select the preset that will be activatedPreset
when an alarm occurs.
• : Enter how many seconds the video window will stay open or recordStay Time
when an alarm occurs.
5. Click .Next
6. In the Period window, configure times the alarm will be activated.
7. Click to save the alarm.Confirm
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To manage alarms:
1. : Export current list of alarms as an xml file.Export
2. : Import list of alarms.Import
3. : Delete selected alarm.Delete
4. : Add new alarm.Add
5. Alarms.
6. : Click to enable/disable alarm.On/off
7. : Click to delete alarm.Delete
8. : Click to edit alarm settings.Edit
18.13 Tour & Task
The Tour & Task menu is where you can set up custom views for the system. You can also
set up tours, which sets the client to automatically cycle through views.
To start a tour:
• Click in Live View to start a tour. The live view will automatically cycle through all
views you have set up in the Tour & Task menu. Click again to stop the tour.
To add views:
1. Click and then click .
2. Click to create a new view.+
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3. Under , enter a name for your view.Name
4. Under , enter the number of seconds the view will be shown before the cli-Stay Time
ent switches to the next view.
5. Select the split-screen mode you would like to use for the view and then click and drag
channels to the empty grid areas to select channels to be shown in the view.
6. Click to save the view. Or click to save the view and create anotherSave Add More
view.
18.14 Account
The Account menu is where you can set up user accounts and passwords for the client
software. To simplify management, you can group user accounts according to role. A role
determines the permissions an individual user account can have.
To access the account menu:
• Click and then click .
18.14.1 Managing User Accounts
By default, the client software includes an admin account that has full access to all fea-
tures of the software and all connected systems. You can add user accounts with custom-
ized levels of access.
NOTE
The admin account cannot be deleted. The default user name for the admin account is and theadmin
default password is .admin
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To delete a user account:
1. Click next to the user account you would like to delete. Click to confirm.OK
18.14.2 Managing Roles
Roles make it easier to manage user accounts by determining the permissions an individu-
al user account can have. By default, a new user account is given all the permissions of
the role they are assigned to.
To create a role:
1. Click the tab.Role
2. Click .Add
3. Configure the following settings for the role:
• : Enter a name for the role.Role Name
• : Enter a text description of the role.Remarks (Optional)
• : Check the permissions that will apply to user accounts assigned thisRole Rights
role. If you click on LiveView, Playback, and PTZ, you can select which channels
may be accessed in the Channel List section.
4. Click Save.
To modify a role:
• Click next to the role you would like to modify. Edit the role details and click Save.
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To delete a user account:
1. Click next to the role you would like to delete. Click to confirm.OK
18.15 General
The General menu is where you can configure application settings for the client software.
To access the General menu:
• Click and then click .
18.15.1 Basic
The Basic menu contains general settings for the client software.
The Basic menu contains the following settings:
• : Select the number of days you would like the client to save logLog Saved Time
entries.
• : Select the number of minutes the system will go back whenInstant Playback Time
you start an instant playback.
• : Select the speed of your computer’s network connection.Network Capability
• : Check for the client to resume live view when it starts up.Resume Live View State
The live view will open to the last view that you had open.
• : Check for the client to automatically login when it starts upAuto login application
without entering a user name or password.
• : Not supported.Auto Login Windows
• : Select the language for the client software.Language
• : Check to have the client software sync time with your computer’s systemSync Time
time. Select the time the software will sync the time. Click to manually syncSync Now
the time.
• : Select or time format. You must close the client andTime Format 12–Hour 24–Hour
restart it to apply this setting.
NOTE
Click to save setting changes.Save
18.15.2 File
The File menu allows you to select the folders where the client software will save down-
loaded video files and snapshots.
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• : Select or preview the sound that will play for motion detection.Motion Detect
• : Select or preview the sound that will play for video loss alarms.Video Loss
•Disk Full: Select or preview the sound that will play for disk full alarms.
• : Select or preview the sound that will play for disk errors.Disk Error
• : Select or preview the sound that will play for external alarms (triggered byExternal
sensor devices, which may not be supported on all systems).
• : If the camera has alarms enabled and is addedE-map flashes when alarm occurs
to an e-map, a appears on the e-map when an event occurs.
NOTE
Click to save changes.Save
18.15.4 Version
The Version menu shows you which version of the client software you are using. It is rec-
ommended to always run the latest version of the software from www.flirsecurity.com/pro.
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The system is compatible with iPhone, iPad and Android devices.
Platform App Name Get App From
iPhone/iPad FLIR Cloud™ Apple App Store
Android FLIR Cloud™ Google Play Store
See www.flirsecurity.com/pro for the latest list of supported apps and devices.
19.1 iPhone
FLIR Cloud™ is an iPhone app that allows you to remotely view your system.
19.1.1 Prerequisites
• Connect your system to your router using an Ethernet cable (included).
•Make sure to upgrade your system to the latest firmware version. You must have
the latest firmware and mobile apps to connect to the system over the Internet.
NOTE
For the latest list of supported apps and devices, visit www.flirsecurity.com/pro.
NOTE
The app will ask for permission to send push notifications and to access Photos. It will only send notifi-
cations if you enable motion-activated push notifications in the Push Config menu. It needs access to
Photos to save snapshots and video clips to the local storage on your mobile device.
19.1.2 Connecting to your System on iPhone
1. Download for free from the App Store.FLIR Cloud™
2. Tap on the FLIR Cloud™ icon ( ) to start the app.
3. Tap and enter your email address and password to create a new account.Sign up
4. Tap then .
5. Configure the following:
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5.1. Tap and line up the QR code on the top of your system usingScan QR Code
the camera on your mobile device.
OR
Under Device ID, manually enter the Device ID printed on the label.
5.2. : Choose a name for your system of your choice.Name
5.3. Client Port Client Port 35000: Enter the (default: ).
5.4. : Enter theUser Name system’s User Name admin(default: ).
5.5. Password system’s Password 000000: Enter the (default: ).
6. Tap . You will be prompted to change the system password.Connect
7. Enter a new 6 character password and tap . This password will be used to log on toOK
your system from now on.
8. The app opens in Live View and streams video from your cameras.
19.1.3 Live View Interface
You can use FLIR Cloud™ in portrait and landscape mode.
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Live View Overview
1. : Tap to bring up the Menu.Menu
2. : Double-tap to open a channel in full screen. Swipe left or right to selectDisplay Area
a different page of channels.
3. Pages: Shows the number of pages available and highlights the currently selected
page.
4. : Select the split-screen layout.Split
5. : Tap to take a snapshot from the currently selected channel.Snapshot
6. : Contains the following options. Swipe left or right to access more options.Control Bar
6.1. : Tap to start/stop quick playback.Quick Playback
6.2. : Open/close PTZ controls. PTZ camera required (not included).PTZ Controls
6.3. : Open/close streaming quality panel.Streaming Quality
6.4. Not supported.
6.5. Not supported.
6.6. Not supported.
6.7. : Tap to activate digital zoom mode. Pinch to zoom in/out.Digital Zoom
6.8. : Tap to access color controls for the currently selected camera.Color Settings
7. : Tap to start/stop manual recording.Manual record
8. Access Favorites.
9. : Connect to/disconnect from all previously added cameras.Connect/disconnect all
10. : Tap to open a list of devices. You can use the Device List to open multipleDevice List
systems or cameras at once.
19.1.4 Controlling PTZ Cameras
If you have PTZ cameras (not included), you can control them from the app.
To control PTZ cameras:
1. Tap the display area the PTZ camera is connected to.
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2. Tap to open PTZ controls.
PTZ Controls
1. Live Display: Swipe to move the camera. Pinch to zoom in/out.
2. : Tap to show focus controls.Focus
3. : Tap to show zoom controls.Zoom
4. : Tap to show iris controls.Iris
5. : Tap to access preset controls. Then use the sliders to select a presetGoto preset
and then tap the checkmark to goto the preset.
NOTE
You must set presets for the camera using the system’s local menus before you can use this feature.
19.1.5 Viewing Snapshots and Videos with Local Files
If you have saved snapshots or videos using the app, you may open them with Local Files.
To access Local Files:
• Tap to access the Menu, and then tap .Local Files
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Local Files Overview
1. : Return to Menu.Menu
2. : Tap to open files.Files
3. File Type: Tap the options to select video files or snapshots.
4. Tap to delete or export files to your device’s local storage.Options:
NOTE
Exported snapshots and video files are saved to the Photos app. Video files are saved to MP4
format.
19.1.6 Using Playback Mode on iPhone
You can access recorded video on your system using your iPhone.
NOTE
You must enable Sub Stream Recording to use playback mode on mobile devices.
To use Playback Mode:
1. Tap to access the Menu, and then tap .Playback
2. Tap and select a channel to playback.+
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NOTE
Your cameras must have motion detection activated to receive push notifications.
To enable Push Notifications:
1. Tap to access the Menu, and then tap .Push Config
2. Tap the system you would like to configure.
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Event List Overview
1. : Shows the details of each motion detection event. Tap the event to view theEvents
video or snapshot.
2. : Tap to delete all events in the Event List.Delete All
NOTE
To delete a single event, swipe it to the left and then tap .Delete
3. : Tap to view the video or snapshot for the selected event.View
19.1.9 Using Favorites
Favorites allows you to select a group of cameras as a favorite. You can then quickly bring
up the group of cameras in Live View without having to individually select each camera.
To use Favorites:
1. Tap to access the Menu, and then tap Favorites.
2. Tap a group to configure an existing group.
NOTE
Tap to create a new group and then enter a name for the new group.
3. To add cameras to the group, tap .
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3. Tap . You will be prompted to change the system password.Connect
4. Enter a new 6 character password and tap . This password will be used to log on toOK
your system from now on.
5. The app opens in Live View and streams video from your cameras.
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6.1. Tap and line up the QR code on the top of the system usingStart Scanning
the camera on your device.
OR
Under Device ID, manually enter the Device ID printed on the label.
6.2. : Choose a name for your system of your choice.Name
6.3. Client Port 35000: Enter the Client Port (default: ).
6.4. : Enter the system’s User Name (default: ).User Name admin
6.5. Password: Enter the system’s Password (default: )000000
6.6. : Enter the number of channels your system has.Channel Amount
7. Tap Start Live View. You will be prompted to change the system password.
8. Enter a new 6 character password and tap . This password will be used to log on toOK
your system from now on.
9. The app opens in Live View and streams video from all connected cameras.
19.2.3 Live View Interface
You can use FLIR Cloud™ in landscape or portrait mode.
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2. Slide the middle controls to the right to access PTZ controls.
PTZ Controls
1. Live display: Swipe to move the camera. Pinch to zoom in/out.
2. : Tap to move the camera.Direction buttons
3. : Tap to zoom the camera in/out.Zoom
4. : Tap to adjust the focus.Focus +/-
5. : Tap to adjust the iris.Iris +/-
6. : Tap to switch between PTZ and EPTZ mode. Use PTZ mode to controlPTZ/EPTZ
PTZ cameras. Use EPTZ mode to activate digital zoom mode on non-PTZ cameras.
7. : Tap to goto a camera preset.Goto preset
NOTE
You must set presets for the camera using the system’s local menus before you can use this feature.
19.2.5 Using Playback Mode on iPad
You can access recorded video on your system using your iPad.
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NOTE
You must enable Substream Recording to use playback mode on mobile devices.
To use Playback Mode:
1. From Live View tap then .
2. In Portrait Mode: Tap , select the start time and end time for your search, and select+
the camera you would like to playback.
OR
In Landscape Mode: Select the start time and end time for your search, and drag the
camera you would like to playback to the display area.
3. Use the playback controls.
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Playback Controls
1. : Double-tap to open camera in full screen.Display area
2. Play/pause.
3. Previous file.
4. : Disconnect from the currently selected camera.Disconnect
5. Not supported.
6. : Tap to take a snapshot from the currently selected camera.Snapshot
7. Change display view.
8. Menu.
9. Next file.
10. : Tap to change the range of time shown in the time bar.Time range
11. : Tap inside the bar to fast forward or rewind.Time Bar
NOTE
Playback controls are only shown in portrait mode.
19.2.6 Using Local File to View Manual Recordings
You can view manual recordings saved to your mobile device using the Local File menu.
To view manual recordings:
1. From live view, tap then .
2. Tap .Local Files
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3. Tap a video file to open it.
To delete videos:
1. Tap .Edit
2. Select the videos you would like to delete and tap .
19.2.7 Enabling Push Notifications
You can have the app send push notifications to the notifications area on your device when
one of your cameras detects motion. Once you have received a push notification, you can
select it to open video or an image from the camera that detected motion.
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NOTE
Your cameras must have motion detection activated to receive push notifications.
To enable Push Notifications:
1. From live view, tap then .
2. Tap .Push Config
3. Tap the slider for the system you would like to configure.
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Produkt Specifikationer

Mærke: FLIR
Kategori: Overvågningskamera
Model: M441616

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